At a Glance
- Tasks: Support customers with empathy via phone, email, and social media.
- Company: Join Boots, a leading health and beauty retailer committed to customer care.
- Benefits: Enjoy competitive salary, employee discounts, and flexible benefits.
- Other info: Structured training and career growth opportunities await you!
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and a customer-first mindset are essential.
The predicted salary is between 24559 - 30017 £ per year.
Start Date: From September 2026
Contract: Fixed Term until 31 December 2026 (with possibility of extension)
Salary: £25,652.88
Working hours: 25 - 37.5 hours
Our operating hours are:
- Monday to Friday 8:30am to 6:30pm
- Saturday 8:45am to 5pm
- Sunday 10am to 5pm
Shift Patterns: Our shift patterns are designed to provide a healthy work-life balance. You will enjoy two full weekends off in a 4-week rotation.
About the role
Do you love helping people and creating positive experiences? As a CX Advisor at Boots, you'll bring our "With you for life" mission alive by supporting customers with empathy, confidence, and care. You'll handle conversations across phone, email, WhatsApp, live chat, and social media - making sure every customer feels heard and supported in a fast-paced, evolving environment.
What you'll be doing
- You'll help customers with a wide range of queries, from Boots.com orders to Advantage Card and healthcare services.
- You'll take ownership of each interaction, listen actively, and provide clear solutions that leave customers feeling more confident than when they first reached out.
- During peak periods, you'll manage 80+ calls a day, alongside digital conversations across our other channels, balancing excellent customer outcomes with agreed performance measures.
Key responsibilities
- Deliver empathetic, high-quality support across phone, email, WhatsApp, live chat, and social media
- Handle high-volume contact, including 80+ calls per day during peak times
- Understand customer needs and provide clear, confident solutions
- Take ownership of queries and resolve issues efficiently
- Reflect Boots' brand values and our "With you for life" commitment
- Meet KPIs while keeping customer outcomes at the heart of every interaction
- Handle customer data securely and in line with GDPR, PCI, and Medical Services protocols
- Escalate risks or complex cases promptly
- Use de-escalation techniques to manage challenging conversations
- Stay up to date with changes to processes, products, and systems
- Contribute positively to team culture and continuous improvement
Our Training Program!
You'll receive structured training and strong support from day one. Your first week is full-time (regardless of contracted hours) to help you build confidence quickly. You'll start taking customer conversations with close guidance, where you'll continue developing your skills with support always on hand.
What you'll need to have (our must-haves)
- Strong emotional intelligence (EQ) and empathy
- Excellent verbal and written communication skills
- Ability to multi-task across multiple systems and channels
- Proficiency in using computer systems and adapting to new software with ease
- Problem-solving skills and sound judgement
- Strong attention to detail, especially when handling customer data
- A calm, professional approach under pressure
- A customer-first mindset and a positive, supportive attitude
It would be great if you also have
- Experience in customer service, retail, healthcare, or service-based environments
- Curiosity, adaptability, and openness to change
- Experience handling customer conversations across digital or voice channels
Where your brilliance can take you
The skills you develop as a CX Advisor can take you anywhere within Boots. Whether you want to explore different teams or progress into new roles, we'll support you to help you grow your career in the direction that inspires you.
Rewards designed for you
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
There's lots more in our benefits and discounts, MyBoosts - there to give you that little lift in your everyday.
A bit about us
At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we're committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
What's next?
If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time, we are open to discussing part-time and job share options. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.
This role requires the successful candidate to complete a pre-employment check after receiving an offer. Depending on your location, you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable Groups) or an Access NI Check.
We hope to hear from you soon. Be brilliant with Boots.
Customer Experience Advisor (Seasonal) in Nottingham employer: Boots
Boots is an exceptional employer, offering a vibrant work culture in Glasgow where you can thrive as a Wellness Solutions Advisor. With comprehensive training and opportunities to complete a Healthcare Training Programme, you'll be empowered to grow your skills while making a meaningful impact on customers' health and wellness journeys. Join a supportive team that values your contributions and fosters personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor (Seasonal) in Nottingham
✨Hit the Ground Running with Seasonal Hiring!
Many customer support roles, especially seasonal ones, ramp up around holidays or special events. Keep an eye out for hiring fairs or open days in your area. Local businesses often need a boost during peak times, so don’t hesitate to drop in and chat directly with the team at places like Boots.
✨Join Customer Support Communities
Dive into online communities focused on customer support, like forums or social media groups. This is a fantastic way to connect with others in the field, learn about unadvertised roles, and share experiences. Plus, you never know when a connection might lead to an opportunity at places like Boots.
✨Show Off Your Skills!
Since you're targeting a seasonal role, create a quick online portfolio showcasing your customer support skills. Whether it’s resolving customer queries, handling difficult conversations, or just general customer engagement – put it all out there! Make sure to share the link when you apply to Boots.
✨Be Prepared for the Busy Season
You know seasonal work can get intense, so brush up on common customer queries and best practices before interviews. When you’re prepared to talk about handling high-stress situations, it shows you’re ready to step in during the crunch periods. This is likely to impress the team at Boots!
We think you need these skills to ace Customer Experience Advisor (Seasonal) in Nottingham
Some tips for your application 🫡
Show Off Your Customer Support Skills:In your CV, make sure to highlight any previous experience you've had in customer support or related fields. This could include resolving customer issues, handling complaints, or even just being a go-to person for friends and family. Use specific examples that demonstrate your capability to help others effectively—the more relatable, the better!
Tailor Your Cover Letter with Enthusiasm:For a seasonal role at Boots, we want to see your excitement for both the job and the company. Use your cover letter to express why you're interested in customer support specifically and how you're eager to help customers during peak times. Mention any relevant skills or experiences that make you a perfect fit!
Flexibility is Key:Seasonal positions often require adaptability, so emphasise your willingness to work varying shifts or tackle new challenges. Let us know about your flexibility in your cover letter, as it shows you're ready to jump into action when needed and helps us understand your availability throughout the season.
Emphasise Soft Skills and Teamwork:In customer support, your soft skills are just as crucial as your experience. Highlight qualities like patience, empathy, and communication in your CV and cover letter. If you have examples of working in a team to solve problems or improve processes, shout about them—they'll show us how you can contribute to a great atmosphere at Boots!
How to prepare for a job interview at Boots
✨Showcase Your Customer Empathy
In customer support, empathy is key! Come prepared with examples from past experiences where you handled customer issues. Think of specific situations where you turned a frustrated customer into a satisfied one, because those real-life stories will show Boots that you've got the right attitude for their team.
✨Know the Tools of the Trade
Familiarise yourself with popular customer support tools like Zendesk or Freshdesk. If you've used any chat or ticketing systems before, be ready to discuss how you navigated them and any challenges you overcame. This will demonstrate that you're not just a people person but also tech-savvy, which is super important in this field.
✨Prepare for Role-Playing Scenarios
Expect some role-playing during your interview where you'll be asked to deal with a hypothetical customer scenario. Practise handling common issues, such as a complaint about a product or service delay. This will give you a chance to display your problem-solving skills and how you maintain professionalism under pressure.
✨Highlight Your Flexibility and Enthusiasm
As this is a seasonal position, let your passion shine! Talk about your willingness to dive into the role, your adaptability to busy periods, and how you thrive in high-pressure environments. Share why you're excited to join Boots during this peak time and how you can be an asset to their team.
