Closing Date: Wednesday 11th November
Location: Nottingham or Islington Support Office
Contract: Permanent
About the role:
Are you a Doctor who is passionate about patient safety and making care better every day? We're looking for a Quality Lead to drive the quality strategy at Boots Online Doctor, be our main point of contact with the CQC, and make sure we are inspection-ready every day.
Reporting to our Medical Director for Ops and Quality, you'll work alongside our complaints, incident and compliance colleagues to drive quality improvement across the service. You'll build the systems and processes that drive clinical quality, use governance data to shape our quality strategy, arrange mock CQC inspections, and be our link with the Boots SI team and wider Boots governance. If you care about quality and love making things better, we'd love to hear from you!
Key Responsibilities:
- Act as Boots Online Doctor's main point of liaison with the CQC
- Maintain CQC readiness, so we are inspection-ready every day
- Arrange mock CQC inspections, and lead our response to the feedback, making sure actions are completed
- Take accountability for building the systems and processes that drive the clinical quality of our service
- Analyse governance data, including complaints, incidents, audit and clinical outcomes, to identify themes and inform our quality strategy
- Drive our quality strategy and a culture of continuous quality improvement across the clinical service
- Work alongside our complaints management, incident management and compliance colleagues to drive quality improvement across the service
- Liaise with the Boots SI team, and act as our point of contact for governance with the wider Boots organisation
- Contribute to our governance cycles, including preparing reports, sharing learning and following up actions
- Liaise with external GPs and consultants where necessary, and support our response to coroner investigations and other external enquiries
- Track quality measures, such as complaints per 1,000 orders and preventable incidents, and lead plans to improve them
- Review and keep abreast of the work of our Training Lead, making sure training reflects what we learn from quality data
- Maintain your own skills and CPD
What you'll need to have:
- Full GMC registration with a licence to practise, and inclusion on the GP Register
- Substantial experience working as a GP in the UK
- Experience in clinical governance, including complaints, incidents and clinical audit
- A strong understanding of CQC standards and inspection, duty of candour and patient safety frameworks
- Confidence liaising with regulators, external clinicians and senior stakeholders
- Strong analytical skills, with experience of using governance data to spot themes, inform strategy and measure improvement
- Experience of designing or improving clinical quality systems and processes
- A can-do attitude and a commitment to always improving our services
- You will be a flexible team player who can thrive in our start-up mentality. We have a lot to learn and iterations are frequent!
It would be great if you also have:
- Experience of leading or supporting a CQC inspection or mock inspection
- Experience leading a quality, governance or patient safety function
- Experience of supporting coroner investigations or inquests
- Training in quality improvement or incident investigation methods (for example PSIRF or root cause analysis)
Rewards designed for you:
- Pension membership
- Partial paid maternity leave
- Discretionary annual bonus
- Generous employee discounts
- Flexible benefits scheme
There's lots more in our benefits and discounts, MyBoosts - there to give you that little lift in your everyday. Find out more at boots.jobs/rewards
*Exclusions may apply (eligible roles only) Please note that any salary estimates provided on third-party sites are not endorsed by Boots and may not be accurate.
A bit about us:
At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we're committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
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Clinical Quality Lead, Boots Online Doctor in Nottingham employer: BOOTS
Boots is an exceptional employer, especially for those looking to make a meaningful impact during the festive season. With a strong emphasis on teamwork and customer service, employees enjoy a supportive work culture that fosters personal growth and offers industry-recognised training. Additionally, the generous employee discounts and wellbeing support ensure that staff feel valued and motivated throughout their time with us in London.
StudySmarter Expert Advice🤫
We think this is how you could land Clinical Quality Lead, Boots Online Doctor in Nottingham
✨Join Medical Networks
Get involved in local and national medical associations, like the Royal College of Physicians. These networks can help you connect with mentors and colleagues who might know of openings, plus they're great for staying updated on the latest in medicine and clinical practices.
✨Attend Healthcare Conferences
Make it a habit to attend medical conferences and seminars. These events are fantastic for networking and often feature job boards where hospitals and clinics post their openings. Plus, it’s a good way to get your face recognised in the industry.
✨Leverage Your Medical School's Resources
Don’t forget to use your medical school’s career services! They usually have great connections with hospitals and clinics looking to fill full-time physician positions and can help you with mock interviews or networking events.
✨Apply Directly Through Hospital Websites
When you're ready to apply, make sure to check the careers section of hospital websites directly. Hospitals like BOOTS often post their job openings there first, and applying directly can sometimes give you an edge over other applicants.
Some tips for your application 🫡
Show Off Your Credentials:When applying for a physician role, make sure to highlight your medical qualifications and any special certifications you have. We want to see your medical degree, residency training, and any additional certifications that set you apart, like specialised training in paediatrics or geriatrics. Don’t leave out those all-important letters after your name!
Tailor Your CV to Medicine:Your CV should reflect your experience and skills as a doctor. Be specific about your clinical rotations, medical practice, and any research work you've done – we love seeing quantifiable impacts, so mention how you've improved patient care or led successful treatment plans.
Craft a Personal Statement with Heart:In your cover letter, let us know why you chose medicine and what drives your passion for patient care. Personal stories about transformative experiences—like a memorable patient encounter or a moment that defined your career path—can really make you shine. Remember, we're looking for someone who genuinely cares about their patients!
Demonstrate Continuous Learning:In the medical field, showcasing your commitment to continuous learning is essential. Mention any recent courses, workshops, or conferences you’ve attended, and highlight your willingness to stay updated on medical advancements. This shows us that you’re not just a physician; you're a lifelong learner, ready to adapt and grow.
How to prepare for a job interview at BOOTS
✨Get Clinical Knowledge Sharp
Brush up on your clinical knowledge, particularly in areas relevant to the role at BOOTS. Expect questions about diagnosis, treatment plans, and patient management. Be ready to discuss case studies or even do some role-playing with hypothetical patient scenarios for a more practical assessment.
✨Know Your Procedures and Protocols
Familiarise yourself with the latest procedures and protocols that are specific to the field of medicine you’re applying to. Whether it’s surgical techniques or patient care protocols, being able to discuss these confidently can really set you apart in the interview at BOOTS.
✨Show You're a Team Player
In the medical field, collaboration is key. Have examples ready that showcase your teamwork and communication skills. Talk about how you've worked with nurses, specialists, or other doctors in the past to provide the best care for your patients. This shows you're ready to integrate into the team at BOOTS.
✨Stay Current with Medical Trends
Make sure you’re clued up on the latest medical trends, research, and innovations. Not only does this prepare you for technical questions, but it also shows your passion for the field. Be ready to discuss how these trends might affect your practice at BOOTS.
