At a Glance
- Tasks: Lead a customer-facing team and enhance service experiences at Boots.
- Company: Join Boots, a supportive and inclusive workplace dedicated to exceptional care.
- Benefits: Enjoy employee discounts, retirement savings, and 24/7 counselling support.
- Other info: Opportunities for career growth in a dynamic and fast-paced environment.
- Why this job: Develop your leadership skills while making a real impact on customer experiences.
- Qualifications: Experience as a CX Advisor and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
Contract: Full-Time, Permanent
Location: Nottingham (Support Office)
Closing date: 27/05/26
Recruitment Partner: Daniel White, Daniel.White1@boots.com
Are you ready to make a difference? Join us at Boots as an Assistant CX Leader in our Central Operations team based in Nottingham, Beeston. Here at Boots, we work every day to build a brilliant environment for our people, empowering them to deliver exceptional care, confidence, and connection to our customers and colleagues.
As an Assistant CX Leader in Boots Support Office, you’ll support the day‑to‑day leadership of a customer‑facing team, building your capability while helping deliver great service and colleague experiences. This is a development leadership role within our Contact Centre, reporting to a CX Leader and supporting the performance, engagement, and wellbeing of a team of CX Advisors.
What you’ll be doing:
- Act as a visible, hands‑on presence on the floor, providing in‑the‑moment support to colleagues during shifts
- Reinforce high standards across customer experience, quality, productivity, and compliance
- Handle customer contacts for part of the week, role‑modelling excellent personal performance
- Deputise for the CX Leader during absences, providing day‑to‑day leadership cover within agreed parameters across a seven‑day operation
- Support leadership activities including team communications, performance follow‑up, coaching conversations, and colleague engagement
- Assist with investigations and disciplinary processes through administration, note‑taking, coordination, and follow‑up, maintaining confidentiality and professionalism
What you’ll need to have (our must-haves):
- Proven experience as a high‑performing CX Advisor, with strong results against quality, productivity, and compliance measures
- Demonstrated interest in developing a leadership or Team Leader career path
- Strong communication and interpersonal skills
- Good understanding of Contact Centre KPIs (e.g. quality, AHT, adherence, shrinkage)
- Organised and detail‑focused, particularly when supporting meetings or investigations
- A calm, professional, and supportive approach in fast‑paced environments
- Flexibility to support a seven‑day operation, including rota‑based weekend working
It would be great if you also have:
- Experience supporting colleagues through informal coaching or on‑the‑job guidance
- Exposure to leadership activities such as shift support, huddles, or deputising
- Confidence handling sensitive information with discretion
- Experience supporting change or new ways of working on the frontline
- Recognition through talent or succession planning as a future leader
Where your brilliance can take you:
At Boots, we believe in your potential. You’ll have opportunities for career development and growth, supported by a team that values your contributions.
Rewards designed for you:
- Boots Retirement Savings Plan
- Generous employee discounts for you and a family member
- Enhanced maternity/paternity/adoption leave pay
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
There’s lots more in our benefits and discounts, MyBoosts – there to give you that little lift in your everyday. Find out more at http://boots.jobs/rewards. Exclusions may apply; eligible roles only.
A bit about us:
At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported, and free to be themselves. We believe that when our people feel valued and included, they thrive, so we're committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
What’s next?
If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time, we are open to discussing part-time and job share options. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis. We hope to hear from you soon. Be brilliant with Boots.
Assistant CX Leader in Nottingham employer: Boots
At Boots, we pride ourselves on fostering a supportive and inclusive work environment in our Nottingham Support Office, where every team member is empowered to excel. As an Assistant CX Leader, you'll not only contribute to exceptional customer experiences but also benefit from extensive career development opportunities, generous employee discounts, and a comprehensive wellness programme. Join us to be part of a team that values your contributions and encourages you to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant CX Leader in Nottingham
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching Boots and what they stand for. This will help you connect with the team during your chat and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your leadership skills! Since this role is all about supporting and leading a team, think of examples from your past experiences where you've stepped up. Be ready to share how you’ve motivated others or handled challenges in a fast-paced environment.
✨Tip Number 3
Be prepared to discuss KPIs! Brush up on your understanding of Contact Centre metrics like quality and productivity. Showing that you know your stuff will impress the hiring team and demonstrate your readiness for the Assistant CX Leader role.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s a great way to stay updated on your application status and any next steps. So, don’t hesitate – get your application in!
We think you need these skills to ace Assistant CX Leader in Nottingham
Some tips for your application 🫡
Show Your Passion for Customer Experience:When writing your application, let us see your enthusiasm for customer experience. Share specific examples of how you've gone above and beyond to support customers in your previous roles. This will help us understand why you're a great fit for the Assistant CX Leader position.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for this role. Highlight your relevant experience as a CX Advisor and any leadership activities you've been involved in. We want to see how your skills align with what we're looking for at Boots!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for organised and detail-focused candidates, so show us you can communicate effectively!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Boots.
How to prepare for a job interview at Boots
✨Know Your CX Stuff
Make sure you brush up on your customer experience knowledge, especially around KPIs like quality and adherence. Being able to discuss these metrics confidently will show that you understand what it takes to lead a team effectively.
✨Showcase Your Leadership Potential
Even if you haven't held a formal leadership role yet, think of examples where you've supported colleagues or taken initiative. Be ready to share how you've modelled excellent performance or helped others improve their skills.
✨Be Ready for Real Scenarios
Prepare for situational questions that might ask how you'd handle specific challenges in a fast-paced environment. Think about times you've had to stay calm under pressure and how you can apply that to the role of Assistant CX Leader.
✨Engage with the Interviewers
Don't just answer questions; engage with your interviewers. Ask them about their experiences at Boots and how they see the role evolving. This shows your genuine interest in the company and the position, making you stand out as a candidate.
