At a Glance
- Tasks: Deliver exceptional skincare consultations and build lasting customer relationships.
- Company: Join the iconic Liz Earle team at John Lewis Norwich.
- Benefits: Enjoy up to 75% discount on products, generous holiday allowance, and a personal pension scheme.
- Other info: Clear pathway to progress into a Counter Manager role with CIBTAC certification.
- Why this job: Turn your passion for skincare into a rewarding career with industry-leading training.
- Qualifications: Must have a genuine passion for skincare and excellent communication skills.
The predicted salary is between 5302 - 6096 € per year.
Contract: Fixed-term until June 2027
Shift pattern: 7.5 hours per week - must be available to work some weekends
Salary: The salary for this role is £26,513.19 - £30,482.35 depending on location. For this 7.5 hours role, the salary will be pro-rata to £5,302.64 – £6,096.47.
Are you passionate about skincare and delivering exceptional customer service? Join us as a Liz Earle Customer Advisor at our John Lewis Norwich store and become part of a dedicated team that brings natural and effective skincare to life for our customers.
As part of the Liz Earle counter team, you’ll play a key role in creating a welcoming and personalised shopping experience. This is a relationship-led role where you’ll build trust with customers, recognise and welcome returning clients, and develop a loyal local following. You’ll bring the Liz Earle brand to life through expert knowledge, genuine passion, and outstanding service.
What you’ll be doing
- Deliver exceptional customer service to every visitor
- Provide personalised consultations and skin services such as facials and product trials
- Build strong, lasting relationships by understanding individual needs and preferences
- Drive sales through confident product recommendations and sharing about our amazing offers and promotions
- Maintain a beautifully presented counter that showcases the incredible Liz Earle range
What you’ll need to have (our must-haves)
- A genuine passion for skincare.
- Excellent communication and interpersonal skills.
- Experience in a customer-facing role, ideally in retail.
- A proactive approach to building relationships
- Proven experience driving sales.
- Flexibility to work weekends as needed.
It would be great if you also have
- Experience using skincare products on customers
Where your brilliance can take you
At Liz Earle, we believe in your potential—offering a clear pathway to progress into a Counter Manager role and CIBTAC qualification that provides valuable, transferable skills across the wider beauty industry. Our comprehensive training covers skin physiology, how to look after the skin both inside and out, skin ageing, and more all within a supportive, empowered culture where everyone is respected and encouraged to thrive.
Rewards designed for you
- Employee discount of up to 75% on Liz Earle Products
- Additional John Lewis Discount
- Quarterly Liz Earle Goody Box
- Discretionary team bonus scheme
- Become a certified skin expert with our CIBTAC (Confederation of International Beauty Therapy and Cosmetology) certification
- Generous holiday allowance that increases with length of service
- Personal Pension Scheme
Who we are
Five iconic brands make up No7 Beauty Company - No7, Liz Earle, Soap & Glory, Botanics and Sleek MakeUP. We believe in creating the best in beauty for everyone. We have a reputation for scientific innovation and create products with proven results, whilst being environmentally sustainable and socially responsible. We are an equal opportunity employer. No matter where you work in No7 Beauty Company, we will empower you to be your authentic self. We share a culture where diversity, equity and inclusion are at the center of everything we do. Join us and together we can achieve more.
What’s next?
If this sounds like the role for you, we'd love to hear from you! If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. We are happy to provide reasonable adjustments to help you be at your best during the application and interview process. Join us at Liz Earle and be part of a team that makes a difference every day!
Liz Earle - Customer Advisor in Norwich employer: Boots
At Liz Earle, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity, equity, and inclusion. As a Customer Advisor at our John Lewis Norwich store, you'll enjoy generous employee benefits, including up to 75% discount on products, comprehensive training leading to a CIBTAC qualification, and clear pathways for career progression in a supportive environment where your passion for skincare can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Liz Earle - Customer Advisor in Norwich
✨Tip Number 1
Get to know the Liz Earle brand inside out! Familiarise yourself with their products and values so you can chat confidently about them during your interview. Show your passion for skincare and how it aligns with what they stand for.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you'd build relationships with customers. Role-playing with a friend can help you feel more prepared and relaxed when it comes to the real deal.
✨Tip Number 3
Be ready to share your sales successes! Have examples of how you've driven sales in previous roles at the ready. This will show that you not only understand the importance of sales but also have the experience to back it up.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the team. Don’t forget to follow up if you haven’t heard back after a week or two!
We think you need these skills to ace Liz Earle - Customer Advisor in Norwich
Some tips for your application 🫡
Show Your Passion for Skincare:Make sure to highlight your genuine love for skincare in your application. We want to see how your enthusiasm can translate into exceptional customer service and product knowledge.
Tailor Your Experience:When detailing your previous roles, focus on customer-facing experiences that showcase your ability to build relationships and drive sales. We’re looking for those standout moments that demonstrate your skills!
Be Personable and Authentic:Let your personality shine through in your written application. We value authenticity, so don’t be afraid to share your unique approach to customer service and how you connect with clients.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and get back to you quickly!
How to prepare for a job interview at Boots
✨Know Your Skincare
Make sure you brush up on your skincare knowledge before the interview. Familiarise yourself with Liz Earle's product range and their benefits. Being able to discuss specific products and how they can help different skin types will show your genuine passion for skincare.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about situations where you built relationships with customers or resolved issues effectively. This will demonstrate your ability to create a welcoming shopping experience.
✨Practice Your Sales Techniques
Since driving sales is a key part of the role, be ready to discuss how you've successfully recommended products in the past. You might even want to role-play a scenario where you recommend a product based on a customer's needs to showcase your proactive approach.
✨Be Ready for Teamwork Questions
As part of a dedicated team, it's important to show that you can work well with others. Prepare to discuss how you've collaborated with colleagues in previous roles, especially in a retail environment. Highlighting your flexibility and willingness to support your team will go a long way.
