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For Companies At a Glance
- Tasks: Engage with customers, assist with eye tests, and help find perfect eyewear solutions.
- Company: Join Boots Opticians, a diverse and inclusive workplace.
- Benefits: Enjoy employee discounts, flexible benefits, and career development opportunities.
- Other info: Flexible hours available; supportive team culture.
- Why this job: Make a real difference in customer care while learning in a dynamic environment.
- Qualifications: Passion for customer service and eagerness to learn.
The predicted salary is between 20000 - 25000 £ per year.
About the role
As an Optical Assistant you will be a fundamental part of our Boots Opticians store team, being the first and last person that our customers interact with. You will be based in store and report to the store manager. You will work on the shop floor and spend your time building great relationships with customers by listening and understanding their needs to find the right product or service for them. From greeting customers when they arrive in store, being part of the pre-screening activities of an eye-test through to helping our customers find the perfect eye-wear solution for them – no two days will be the same.
Your role within the team as an Optical Assistant will give you lots of opportunities to develop your knowledge through our industry-leading ‘Step Into Optics’ training programme. This programme includes both workshop-based learning and practical ‘on the job’ experience.
You will also:
- Order, dispense and collect glasses and contact lenses
- Support with eye-tests and pre-screening activities
- Provide aftercare support through repairs and adjustments
- Complete operational and administrative tasks associated with dispensing prescriptions
- Maintain shop floor standards
What you’ll need to have
These are the essential skills or experience needed to succeed in this role:
- Passion for customer care
- Enthusiasm for learning and personal development
It would be great if you also have:
These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don’t match this additional criteria:
- Experience in a retail or clinical environment
Our benefits
- Boots Retirement Savings Plan
- Discretionary quarterly bonus
- Generous employee discounts
- Clinical and Non-Clinical Career development opportunities
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only.
Why Boots Opticians
At Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. Join our team and let’s see what’s possible when we change for the better.
What's next
If your application is successful, you'll be invited to an in-store interview in the next 14 days. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Optical Assistant in Milton Keynes employer: Boots
Contact Detail:
Boots Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optical Assistant in Milton Keynes
✨Tip Number 1
Get to know the store! Before your interview, pop into the Boots Opticians store and familiarise yourself with the layout, products, and services. This will not only help you feel more confident but also show the hiring manager that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to assist a customer, like helping them choose eyewear or answering questions about eye tests. Role-playing these situations with a friend can really boost your confidence for the real deal.
✨Tip Number 3
Show your enthusiasm for learning! During the interview, mention how excited you are about the 'Step Into Optics' training programme. Highlighting your eagerness to develop your skills will resonate well with the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can leave a lasting impression. It shows that you’re proactive and genuinely interested in joining the Boots Opticians team.
We think you need these skills to ace Optical Assistant in Milton Keynes
Some tips for your application 🫡
Show Your Passion for Customer Care: Make sure to highlight your enthusiasm for helping customers in your application. We want to see how you connect with people and understand their needs, so share any relevant experiences that showcase your customer service skills.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We love seeing candidates who take the extra step to align with our values.
Highlight Your Willingness to Learn: Since we offer an industry-leading training programme, it’s important to show us that you’re eager to learn and develop. Mention any past experiences where you’ve taken the initiative to grow your skills or knowledge.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Boots
✨Know Your Stuff
Familiarise yourself with the basics of optics and eyewear. Brush up on common terms and products, so you can confidently discuss them during the interview. Showing that you have a genuine interest in the field will impress your interviewers.
✨Showcase Your Customer Care Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Whether it’s resolving an issue or providing exceptional service, demonstrating your passion for customer care is key to standing out.
✨Be Ready to Role Play
Expect some role-playing scenarios during the interview. Practice how you would greet a customer, assist them with their needs, or handle a complaint. This will help you feel more comfortable and show your potential employer that you can handle real-life situations.
✨Ask Thoughtful Questions
Prepare a few questions about the training programme and career development opportunities at Boots Opticians. This shows that you’re not only interested in the job but also in growing within the company. It’s a great way to demonstrate your enthusiasm for learning!