Location: Remote / Hybrid
Contract: Permanent
About the role:
Are you an experienced doctor ready to step into a leadership role at the forefront of online healthcare? We are looking for a Medical Operations Lead to oversee the day-to-day running of our medical service at Boots Online Doctor.
You'll lead and support our team of doctors, making sure patients receive safe, high-quality and timely care from the comfort of their homes. Working closely with our operations, pharmacy and clinical governance teams, you'll shape how our clinical service runs, improves and grows. If you're a natural leader who cares about both patients and the clinicians who look after them, we'd love to hear from you!
Key Responsibilities:
- Lead the day-to-day clinical operations of our doctor service, making sure patient demand is met safely and efficiently
- Recruit, onboard, support and develop our team of doctors
- Plan clinical capacity and rotas together with our clinical operations team
- Monitor and improve the quality of consultations through audit, feedback and peer review
- Work hand in hand with People Development Managers to ensure levels of quality, engagement and productivity across the GP teams.
- Act as a senior point of escalation for complex clinical queries, complaints and incidents
- Contribute to clinical governance, including incident reviews, prescribing guidelines and policy updates
- Work with our product and technology teams to improve clinical workflows and our secure IT platform
- Undertake online, video or telephone consultations to keep your clinical skills current
What you'll need to have:
- Full GMC registration with a licence to practise, and inclusion on the GP Register
- Substantial experience working as a GP in the UK
- Experience of leading, managing or supervising clinical teams
- A good understanding of clinical governance, audit and patient safety
- Excellent organisational skills and the ability to balance competing priorities
- You will be able to make decisions promptly and know when to ask for help
- You will have a can-do attitude and be committed to always improving our services
- You will be a flexible team player who can thrive in our start-up mentality. We have a lot to learn and iterations are frequent!
Rewards designed for you:
- Pension membership
- Partial paid maternity leave
- Discretionary annual bonus
- Generous employee discounts
- Flexible benefits scheme
There's lots more in our benefits and discounts, MyBoosts - there to give you that little lift in your everyday. Find out more at boots.jobs/rewards
*Exclusions may apply (eligible roles only) Please note that any salary estimates provided on third-party sites are not endorsed by Boots and may not be accurate.
A bit about us:
At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we're committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
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Medical Operations Lead, Boots Online Doctor employer: BOOTS
Boots is an exceptional employer, especially for those looking to make a meaningful impact during the festive season. With a strong emphasis on teamwork and customer service, employees enjoy a supportive work culture that fosters personal growth and offers industry-recognised training. Additionally, the generous employee discounts and wellbeing support ensure that staff feel valued and motivated throughout their time with us in London.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Operations Lead, Boots Online Doctor
✨Join Medical Networks
Get involved in local and national medical associations, like the Royal College of Physicians. These networks can help you connect with mentors and colleagues who might know of openings, plus they're great for staying updated on the latest in medicine and clinical practices.
✨Attend Healthcare Conferences
Make it a habit to attend medical conferences and seminars. These events are fantastic for networking and often feature job boards where hospitals and clinics post their openings. Plus, it’s a good way to get your face recognised in the industry.
✨Leverage Your Medical School's Resources
Don’t forget to use your medical school’s career services! They usually have great connections with hospitals and clinics looking to fill full-time physician positions and can help you with mock interviews or networking events.
✨Apply Directly Through Hospital Websites
When you're ready to apply, make sure to check the careers section of hospital websites directly. Hospitals like BOOTS often post their job openings there first, and applying directly can sometimes give you an edge over other applicants.
Some tips for your application 🫡
Show Off Your Credentials:When applying for a physician role, make sure to highlight your medical qualifications and any special certifications you have. We want to see your medical degree, residency training, and any additional certifications that set you apart, like specialised training in paediatrics or geriatrics. Don’t leave out those all-important letters after your name!
Tailor Your CV to Medicine:Your CV should reflect your experience and skills as a doctor. Be specific about your clinical rotations, medical practice, and any research work you've done – we love seeing quantifiable impacts, so mention how you've improved patient care or led successful treatment plans.
Craft a Personal Statement with Heart:In your cover letter, let us know why you chose medicine and what drives your passion for patient care. Personal stories about transformative experiences—like a memorable patient encounter or a moment that defined your career path—can really make you shine. Remember, we're looking for someone who genuinely cares about their patients!
Demonstrate Continuous Learning:In the medical field, showcasing your commitment to continuous learning is essential. Mention any recent courses, workshops, or conferences you’ve attended, and highlight your willingness to stay updated on medical advancements. This shows us that you’re not just a physician; you're a lifelong learner, ready to adapt and grow.
How to prepare for a job interview at BOOTS
✨Get Clinical Knowledge Sharp
Brush up on your clinical knowledge, particularly in areas relevant to the role at BOOTS. Expect questions about diagnosis, treatment plans, and patient management. Be ready to discuss case studies or even do some role-playing with hypothetical patient scenarios for a more practical assessment.
✨Know Your Procedures and Protocols
Familiarise yourself with the latest procedures and protocols that are specific to the field of medicine you’re applying to. Whether it’s surgical techniques or patient care protocols, being able to discuss these confidently can really set you apart in the interview at BOOTS.
✨Show You're a Team Player
In the medical field, collaboration is key. Have examples ready that showcase your teamwork and communication skills. Talk about how you've worked with nurses, specialists, or other doctors in the past to provide the best care for your patients. This shows you're ready to integrate into the team at BOOTS.
✨Stay Current with Medical Trends
Make sure you’re clued up on the latest medical trends, research, and innovations. Not only does this prepare you for technical questions, but it also shows your passion for the field. Be ready to discuss how these trends might affect your practice at BOOTS.
