At a Glance
- Tasks: Assist customers, manage tills, and ensure a smooth shopping experience.
- Company: Join Boots, a leading retail brand with a focus on customer care.
- Benefits: Competitive pay, employee discounts, flexible benefits, and wellness support.
- Other info: Great opportunity for growth and to be a proud brand ambassador.
- Why this job: Kickstart your career with award-winning training and a supportive team environment.
- Qualifications: No prior experience needed; just a passion for helping others.
The predicted salary is between 27100 - 31400 £ per year.
The hourly rate for this role is £13.02 and up to £15.10 across selected locations within London. The hourly rate will increase after 6 months in role. Joining us as a Customer Advisor is a great opportunity, whether it's your first job and you're looking to gain some valuable experience, or you have experience with retail and you're looking for a new challenge, this could be the start of a new career with us.
About the role
You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also:
- Help our customers and put them at ease; whether that's listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn't considered or simply offering a basket - it's the little things that make a difference.
- Get to know our in-store offers and schemes and promote them - the more info we can give our customers the better.
- Help our stores run smoothly - this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in the stock rooms.
- Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of.
You will be provided with award winning training accredited by the Institute of Customer Service.
What you'll need to have
These are the essential skills or experience needed to succeed in this role:
- Full training is provided for this role, and we are looking for people who excel in a varied environment, working at pace.
- Communicate and listen effectively.
- Enjoy working as part of a team, promoting a collaborative team dynamic.
- Know that the little things make the biggest difference for customer interactions.
- Desire to be a proud brand ambassador for Boots and help our customers find the best products for them.
It would be great if you also have
These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don't match these additional criteria:
- Experience providing customer care and delivering great customer service, but this is not essential.
Our benefits
- Boots Retirement Savings Plan.
- Discretionary annual bonus.
- Generous employee discounts.
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child.
- Flexible benefits scheme.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
Customer Advisor in Market Drayton employer: Boots
At Boots, we pride ourselves on being an excellent employer, offering a supportive work culture where every team member is valued. With competitive pay rates, award-winning training, and a range of benefits including generous employee discounts and flexible working options, we empower our Customer Advisors to thrive in their roles while fostering personal and professional growth. Join us in London, where you can make a meaningful impact in a dynamic retail environment that prioritises customer care and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Market Drayton
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Boots' values and recent news. This way, you can show us that you're genuinely interested in being a part of our team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing how you can excel as a Customer Advisor.
✨Tip Number 3
Show off your personality! We love candidates who can connect with customers. Share examples from your past experiences where you made a difference for someone, even if it was just a small gesture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates there, making it super easy for you to stay in the loop.
We think you need these skills to ace Customer Advisor in Market Drayton
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and what makes you unique.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Customer Advisor role. Mention specific examples that demonstrate your ability to excel in a varied environment and provide great customer service.
Show Your Team Spirit:Since teamwork is key in this role, share any experiences where you've worked collaboratively with others. We love seeing how you contribute to a positive team dynamic and help create a great shopping experience!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Boots
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Advisor entails. Familiarise yourself with the job description and think about how your skills align with the responsibilities. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about helping customers, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to assist someone, as this will demonstrate your ability to connect with customers and make their experience enjoyable.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions to ask the interviewer about the team dynamics, training opportunities, or store initiatives. This shows that you're engaged and eager to learn more about the company culture and how you can contribute.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This not only helps you provide better answers but also demonstrates your communication skills. Nodding and responding appropriately can create a positive rapport with the interviewer, making you stand out as a candidate.
