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- Tasks: Lead digital promotions and enhance customer experience across our online platforms.
- Company: Join Boots, a leading health and beauty retailer with a commitment to inclusivity.
- Benefits: Enjoy flexible benefits, generous discounts, and a supportive work environment.
- Other info: Flexible working hours with opportunities for career growth and development.
- Why this job: Make a real impact on digital transformation while developing your leadership skills.
- Qualifications: Passion for customer service and experience in team management required.
The predicted salary is between 30000 - 40000 £ per year.
The Digital Services Team are responsible for leading a wide range of operational & business processes across our UK and ROI digital platforms, ensuring that they operate effectively, deliver value, and always enhance the customer experience. Our Digital Services team is comprised of four main areas: Digital Promotions & Events team, Digital Product Enrichment Team, Digital Services Projects & Transformation support team and Digital Content Systems Support team.
We have a new opportunity to join our team, operating in the Digital Services Promotions space to be a key subject matter expert contributing to a range of digital & business wide transformation projects. We have a very ambitious and challenging plan ahead to improve our colleague and shopper experience to achieve our overall goals for Boots and our customers.
Key responsibilities- You will oversee daily workload planning and prioritisation, ensuring the team can effectively respond to changing priorities, manage ad‑hoc requests, and consistently deliver high‑quality BAU activity.
- You will act as a point of escalation, supporting assistants in resolving issues and keeping stakeholders informed with clear expectation management.
- You will coach, lead, and support a team of assistants, ensuring they have the skills and knowledge required to accurately build and validate promotions.
- You will champion capability development, encourage continuous improvement, and embed high standards across the team.
- You will use your specialist knowledge of promotions to improve processes, strengthen ways of working, and eliminate inefficiencies.
- You will build strong relationships and work closely with Ecommerce, Loyalty, Trading, and the wider Operations team to ensure all online promotion activity lands accurately and on time.
- You will represent Digital Services in broader digital transformation projects, providing operational expertise to influence decisions and future capability.
- You will develop appropriate reporting and analysis to maintain and improve our data requirements and find gaps or opportunities to increase conversion and customer engagement.
- We are looking for someone who is passionate about customers, has an eye for detail, and a pragmatic approach with operational experience.
- You are passionate about developing others - supporting, coaching, and empowering your team to grow their skills, build confidence, and deliver high‑quality work.
- Experienced and confident in managing stakeholders across multiple teams, levels and third parties, holding to account and escalating when required.
- Curious and proactive mindset, consistently seeking to understand the "why" behind processes and decisions.
- Flexible and available to work out of hours, early mornings, and late evenings on occasion if required.
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we're committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process.
Digital Services Assistant Manager – 12M FTC in Mansfield employer: Boots
Contact Detail:
Boots Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Services Assistant Manager – 12M FTC in Mansfield
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how your skills align with their goals. This will help you stand out and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable answering common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Digital Services Assistant Manager – 12M FTC in Mansfield
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for customer service shine through in your application. We want to see how you can bring that passion to the Digital Services team and enhance the customer experience.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. We love seeing how your background aligns with the responsibilities of the Digital Services Assistant Manager role.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills stand out without any fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process smoothly. We can’t wait to hear from you!
How to prepare for a job interview at Boots
✨Know Your Digital Services
Familiarise yourself with the various areas of the Digital Services Team, especially the Digital Promotions & Events team. Understand their role in enhancing customer experience and be ready to discuss how your skills can contribute to their ambitious plans.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached or supported a team in the past. Highlight your ability to empower others and create a motivated environment, as this is crucial for the Digital Services Assistant Manager role.
✨Be Ready for Stakeholder Management
Think of instances where you've managed stakeholders across different teams. Be prepared to discuss how you held them accountable and navigated challenges, as this will demonstrate your confidence and operational experience.
✨Embrace Curiosity and Flexibility
Show your proactive mindset by discussing how you've questioned the status quo in previous roles. Also, be open about your flexibility regarding working hours, as this role may require early mornings or late evenings.