At a Glance
- Tasks: Lead a flagship store, delivering exceptional customer experiences and empowering your diverse team.
- Company: Join Boots Opticians, a company that values inclusivity and diversity.
- Benefits: Enjoy generous discounts, flexible benefits, and career development opportunities.
- Other info: Flexible working options available; we support your growth and well-being.
- Why this job: Make a real impact in a thriving environment while developing your clinical knowledge.
- Qualifications: Experience leading a large retail team; clinical experience is a plus.
The predicted salary is between 27040 - 30000 £ per year.
As the Store Manager of one of our flagship stores you will be responsible for the leadership of your store, providing an exemplary customer experience to every patient and customer. With the wide range of products and services offered in store, you will be working alongside a diverse team of varying clinical expertise and knowledge.
You will:
- Empower your team to nurture customer relationships to deliver sales through service.
- Inspire your team daily to deliver exceptional results.
- Create a thriving store environment.
- Work within your store alongside your team to assist customers and find the products and services that best meet their needs, offering solutions such as frame styling, clinical pre-testing, dispensing and much more, tailored to individual needs and preferences.
- Use your commercial knowledge of your local community to develop great external relationships to help shape your store specific strategy to optimise patient care and profitability.
Reporting to the Regional manager, you will work collaboratively with the regional team and the Support Office to influence and drive change to optimise business performance. Develop your clinical knowledge through our industry-leading ‘Step into Optics’ training programme along with the practical experience you will receive in store.
What you’ll need to have:
These are the essential skills or experience needed to succeed in this role:
- Experience leading a large team within a retail setting.
It would be great if you also have:
These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don’t match this additional criteria:
- Experience working within a clinical or Optical environment.
- Experience leading a team within a customer facing setting.
Our benefits:
- Boots Retirement Savings Plan.
- Discretionary annual bonus.
- Generous employee discounts.
- Clinical and Non-Clinical Career development opportunities.
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child.
- Flexible benefits scheme.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only.
Why Boots Opticians:
At Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.
What's next:
Thank you for taking the time to visit our careers page and read about this exciting opportunity. If you choose to apply, your application will be reviewed by our team and we will contact you as soon as we can. If successful, we will contact you to arrange an interview with the hiring manager.
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Store Manager - CoE (Non-Optom) in Manchester employer: Boots
At Boots Opticians, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that empowers our Store Managers to lead diverse teams in delivering outstanding customer experiences. With comprehensive training programmes, generous employee benefits, and a commitment to career development, we provide the perfect environment for personal and professional growth. Join us in our flagship store and be part of a team that values your contributions while making a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - CoE (Non-Optom) in Manchester
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Boots, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Boots!
We think you need these skills to ace Store Manager - CoE (Non-Optom) in Manchester
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Boots, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Boots and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Boots that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Boots
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
