At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer care and drive business growth.
- Company: Join Boots, a leading retail destination in the heart of Manchester.
- Benefits: Enjoy competitive pay, generous discounts, and flexible benefits tailored for you.
- Other info: Great opportunities for career advancement and a supportive, inclusive workplace.
- Why this job: Step into a flagship role and grow your leadership skills in a fast-paced environment.
- Qualifications: Experience in store management or as an Assistant Manager in a customer-focused setting.
The predicted salary is between 28000 - 30000 £ per year.
Located in the heart of Manchester city centre, our Market Street flagship store is a multi‑floor destination with high footfall, attracting shoppers, commuters and tourists every day. A shopping destination for retail, pharmacy, opticians, hearing care and premium beauty, alongside an extensive range of NHS and private healthcare services—from Pharmacy First and vaccinations to advanced clinical support—this store operates at scale and pace, offering a truly dynamic leadership environment.
Guided by our purpose, "With you. For life.", you'll play a vital role in supporting customers through the moments that matter—whether accessing expert healthcare, experiencing world‑leading beauty brands, or finding everyday essentials. As Assistant Manager, you’ll be a key team member in one of Boots’ most high‑profile flagship stores, leading from the front. You’ll connect with customers, inspire a large, diverse team, and support the Store Leader to drive commercial performance while ensuring the store operates safely, efficiently and delivers exceptional service at scale, even as the pace picks up.
This role is ideal for a Store Manager from a small to medium‑sized store looking to step into a flagship environment or an experienced Assistant Manager.
What you’ll be doing:
- Lead and inspire a large, multi‑skilled team to deliver outstanding customer and patient care
- Drive business growth and commercial performance through strong leadership on the shop floor
- Coach and develop your team through regular feedback, support and performance conversations
- Deliver a safe, efficient retail and pharmacy operation, ensuring stock availability, cost control and minimal loss
- Conduct audits, reviews and risk assessments to protect patient and public safety
- Use data, trends and insight to respond quickly to customer needs in a high‑energy environment
What you’ll need to have (our must‑haves):
- Store management or Assistant Manager experience of a large team in a customer‑facing environment
- A strong understanding of how to motivate performance through coaching and inspiration
- A collaborative approach and the ability to thrive in a fast‑paced, team‑driven store
- Flexible to work shifts between the hours of 7am and 10pm, Monday through Sunday
It would be great if you also have:
- Experience within community pharmacy or healthcare
- Confidence in using and adapting to new systems and technology
Where your brilliance can take you:
At Boots, your career can be as ambitious as you are. As Assistant Manager in a flagship store, you’ll be perfectly placed to build your leadership capability and take the next step. Whether that’s becoming Deputy General Manager in a flagship store or taking ownership of your own small or medium‑sized store, there’s plenty of room to grow at Boots.
Rewards designed for you:
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
At Boots, we’re proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we’re committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
Assistant Manager (Flagship store) in Manchester employer: Boots
Boots is an exceptional employer, offering a vibrant work culture in Glasgow where you can thrive as a Wellness Solutions Advisor. With comprehensive training and opportunities to complete a Healthcare Training Programme, you'll be empowered to grow your skills while making a meaningful impact on customers' health and wellness journeys. Join a supportive team that values your contributions and fosters personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager (Flagship store) in Manchester
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Boots, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Boots!
We think you need these skills to ace Assistant Manager (Flagship store) in Manchester
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Boots, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Boots and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Boots that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Boots
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
