At a Glance
- Tasks: Lead operations for live consultations, ensuring smooth daily business and driving improvements.
- Company: Join Boots Digital Health, a leader in innovative healthcare solutions.
- Benefits: Enjoy flexible working, competitive pay, and generous employee discounts.
- Other info: Be part of a supportive team that values diversity and inclusion.
- Why this job: Make a real impact in digital health while developing your career in a dynamic environment.
- Qualifications: Experience in operational leadership, preferably in healthcare, with strong analytical skills.
The predicted salary is between 50000 - 60000 £ per year.
Location: Islington, London (Hybrid)
Contract: Permanent
Recruitment Partner: Frankie McCallister-Lyas
About the role:
We’re looking for an Operations Manager to support the synchronous (live consultation) business at Boots Digital Health. You’ll work to ensure the day to day business operation runs smoothly, as well as driving projects and improvements in collaboration with a number of teams.
Key Responsibilities:
- Operations Management and Reporting:
- Support with reporting of and actions to mitigate risk within the operation.
- Lead the development and delivery of operational KPIs and performance reporting, using trend analysis to identify risks, opportunities, and areas for optimisation.
- In collaboration with the wider team you will develop, implement, and maintain standard operating procedures (SOPs) to ensure consistent ways of working and to drive best practice.
- Own the efficient running of the synchronous clinics including supporting rota and shift pattern optimisation.
- Be an ambassador for data-led decision making, using and building out our analytics insight to inform better operational planning and decisions.
- Manage the operations assistants assigned to synchronous services. Leading by example to set the right behaviours and the bar for operational excellence.
- Continuous Improvement & Project Management:
- Identify, scope and lead on initiatives to improve the operations of internal and patient facing processes, tools and ways of working to drive scalability and efficiency.
- You will own the operations workstream for multiple new projects, to translate the needs and requirements of the operations teams. Acting as a conduit, you will pull on wider ops expertise as required to ensure projects are scoped, built and embedded successfully.
- Collaborate with several teams across Boots Digital Health, and wider Boots to ensure cross-functional alignment including but not limited to clinical, commercial, BCSP (home delivery hub), product, tech, central operations.
- Champion a culture of process discipline, accountability, and service excellence.
- Vendor Management:
- Work with third parties such as payment, delivery and identity providers to ensure we are working in partnership to unlock maximum value for Boots Digital Health and resolving any day to day issues.
What you'll need to have:
- The ability to operate effectively in high-growth environments — comfortable navigating ambiguity, prioritising at pace, and leading through periods of change or peak demand.
- Proven experience in an operational leadership role within healthcare (ideally digital health), with practice management experience or similar.
- A data-led mindset, with advanced Excel and analytical capability. You are confident working with large data sets, translating performance metrics into meaningful insights, and using these to inform decision-making and drive operational improvements.
- Strong organisational and delivery skills, with the ability to manage multiple priorities simultaneously while maintaining a high level of accuracy and attention to detail.
- A proactive and solutions-focused approach — you take ownership, follow through on commitments, and continuously look for opportunities to improve processes and outcomes.
- Excellent stakeholder management and communication skills. You collaborate effectively across teams and levels, influencing where needed and conveying complex information in a clear and concise way.
- Resilience and adaptability, with the ability to remain calm and effective in pressured environments while supporting and enabling team success.
It'd be great if you also have:
- Experience working within a healthcare or other regulated industry ideally within the tech sector.
- Experience in supply and demand planning, including forecasting, stock optimisation, or inventory management within a multi-channel or distributed environment.
- Exposure to working cross-functionally with commercial, product, or marketing teams to align operational capability with growth initiatives.
- Experience leading or contributing to process improvement initiatives, including scaling operations in a growing business.
- Familiarity with operational performance frameworks or continuous improvement methodologies (e.g. Lean, Six Sigma, or similar).
Rewards designed for you:
- Pension membership (PRSA)
- Partial paid maternity leave
- Discretionary annual bonus
- Generous employee discounts
- Flexible benefits scheme
There's lots more in our benefits and discounts, MyBoosts - there to give you that little lift in your everyday.
A bit about us:
At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we're committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
What's next:
If your application is successful, our in-house recruitment team will be in touch to arrange any next steps and to answer any initial questions you have. If you have not been successful on this occasion, you’ll be notified by email. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
We hope to hear from you soon. Be brilliant with Boots.
Synchronous Operations Manager, Boots Online Doctor in London employer: Boots
Boots is an exceptional employer, offering a dynamic work environment in Islington, London, where innovation meets healthcare. With a strong commitment to employee growth, we provide extensive training opportunities and a culture that champions inclusivity and collaboration. Our comprehensive benefits package, including flexible working arrangements and generous discounts, ensures that our team members feel valued and supported as they contribute to meaningful health solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Synchronous Operations Manager, Boots Online Doctor in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Boots.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Boots.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Boots, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Synchronous Operations Manager, Boots Online Doctor in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Boots.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Boots.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Boots. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Boots. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Boots
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Boots’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
