At a Glance
- Tasks: Lead a passionate team to deliver exceptional customer service and drive store performance.
- Company: Join Boots, a community-focused retailer with a commitment to care.
- Benefits: Enjoy generous discounts, flexible benefits, and 38 days of annual leave.
- Other info: Opportunities for career growth into senior leadership roles or various support office positions.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Retail management experience and a passion for customer care are essential.
The predicted salary is between 30000 - 40000 £ per year.
Are you an experienced retail leader who cares about people, takes pride in great customer service, and knows how to bring a team together? At Boots, our smaller stores sit right at the heart of the community. Guided by our purpose of “With you. For life.” you’ll support our customers and colleagues through the moments that matter most.
Boots is always evolving, with new products, services and ways to support our customers and you’ll bring these to life in a way that makes sense for your local community. You’ll get to know your customers by name and build genuine relationships. Whether they’re picking up everyday essentials or looking for clear, expert healthcare advice, you’ll work with your team to create a destination environment that people trust.
As Store Manager, you’ll lead a close-knit team and create a place that feels welcoming, positive and supportive. You’ll get stuck in on the shop floor, know your colleagues as individuals, understand what motivates them and help them grow in confidence and capability.
If you’re looking for a role where you can combine retail leadership, pharmacy expertise, customer care, community connection and commercial ownership, while genuinely making a difference every day — this could be the perfect opportunity for you.
What you’ll be doing
- As Store Manager, you will report into the Area Manager and bring energy, direction and purpose to your store.
- This is a hands-on leadership role where you’ll have real ownership of your store and get stuck in on the shop floor, coaching and supporting your team and role modelling how great care and strong sales performance go together.
- Lead and inspire your team to deliver exceptional service.
- Drive sales and performance, balancing customer care with commercial goals.
- Build strong relationships with GP surgeries, primary care networks and actively engage with the local community.
- Deliver NHS and private services safely and confidently, offering clear, trusted and expert advice.
- Help your team feel confident delivering new services, products and initiatives.
- Champion the Boots brand and making your store stand out.
- Get to know your people – what motivates them, and what needs to change.
- Coach and support your team—helping them grow in confidence, skills and experience.
- Be bold, try new things and use data and insights to look for ways to improve every day.
What you’ll need to have (our must-haves)
- Retail management experience and strong commercial awareness.
- Great customer service skills and a passion for delivering care.
- Ability to lead performance and implement strategy in-store.
- A calm, flexible approach with the confidence to adapt at pace.
- A collaborative style. Able to build both a strong team culture and profitable external relationships.
- Passion for learning and a drive to support others to grow.
It would be great if you also have
- Confidence using new technology and digital tools.
- Experience working closely with local communities or in a healthcare setting.
Where your brilliance can take you
At Boots, your career can be as ambitious as you are. As Store Manager in a small store, you’ll be perfectly placed to build your leadership capability and take the next step. Whether that’s moving into a larger, more complex store, becoming Deputy General Manager of one of our Flagships, or ultimately progressing into senior leadership roles such as Area Manager, there’s plenty of room to grow at Boots.
There are also opportunities beyond stores. If you’re looking to move into our Nottingham Support Office, we have a variety of roles across areas such as Commercial, HR, Marketing, Buying, Strategy, Finance and Supply Chain. Whatever path you choose, we’ll give you the tools, training, and support to be brilliant with Boots and build a rewarding and flexible career.
Rewards designed for you
- Boots Retirement Savings Plan.
- Generous employee discount across Boots and partner brand.
- Discretionary annual bonus.
- 38 days annual leave.
- Enhanced maternity/paternity/adoption leave pay, and a gift card for those expecting or adopting.
- Flexible benefits scheme; holiday buying, gym discounts, life assurance and more.
- 24/7 counselling and wellbeing support through TELUS Health, our Employee Assistance Programme.
There’s lots more in our rewards and benefits package, MyBoosts, our way of helping you get the most out of the good stuff.
A bit about us
At Boots, we’re proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we’re committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
What’s next?
If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time, we are open to discussing part-time and job share options. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.
We hope to hear from you soon. Be brilliant with Boots.
Store manager (non pharm) Small in London employer: Boots
At Boots, we pride ourselves on being an exceptional employer, especially for our Store Managers in smaller stores where community connection is key. Our supportive work culture fosters personal and professional growth, offering numerous opportunities for advancement within the company, whether in retail leadership or corporate roles. With a comprehensive benefits package, including generous leave, employee discounts, and wellbeing support, we ensure our team members feel valued and empowered to make a meaningful impact every day.
StudySmarter Expert Advice🤫
We think this is how you could land Store manager (non pharm) Small in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Boots, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Boots!
We think you need these skills to ace Store manager (non pharm) Small in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Boots, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Boots and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Boots that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Boots
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
