Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and optimise technology service and hardware contracts for maximum value.
- Company: Join Boots, a diverse and inclusive employer committed to your growth.
- Benefits: Enjoy competitive salary, flexible working options, and career development opportunities.
- Why this job: Make a real impact by managing key contracts in a dynamic environment.
- Qualifications: Experience in technology contract management and strong negotiation skills.
- Other info: Be part of a supportive team that values accountability and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
The Senior Technology Contract Manager for Services and Hardware will lead the management and optimization of technology service and hardware contracts across the organization. This role ensures that contractual commitments deliver maximum value and that cost efficiencies are achieved through proactive governance and strategic use of value levers such as service credit management, performance monitoring, and commercial optimization. The role will report to the Head of Asset & Contract Management and will manage one Technology Contract Manager, working closely with IT service owners, Procurement, and Legal teams to maintain strong vendor relationships and ensure compliance with contractual obligations.
Key Responsibilities
- Contract Oversight & Governance: Manage the lifecycle of technology service and hardware contracts, ensuring compliance and alignment with business strategy and goals. Partner with IT service owners on contract performance, applying levers such as service credits and penalties to preserve value. Maintain accurate records of contractual obligations, renewals, and performance metrics.
- Value Optimization: Implement strategies to maximise value from existing contracts, including cost reduction and performance improvement. Drive commercial optimization through benchmarking, renegotiation, and consolidation opportunities. Ensure effective management of service credits and other contractual remedies.
- Vendor & Stakeholder Management: Build strong relationships with technology service providers and hardware vendors. Collaborate with IT service owners to understand operational requirements and ensure contracts support service delivery. Act as the escalation point for contractual disputes and resolution.
- Risk Management: Assess and mitigate contractual risks, ensuring compliance with legal and regulatory standards. Work closely with Legal and Procurement to review and negotiate terms that protect the organization's interests.
- Leadership: Provide guidance and mentorship to team members involved in contract and vendor management. Foster a culture of accountability, continuous improvement, and commercial excellence.
Knowledge, Skills & Experience
- Essential: Proven experience in managing technology service and hardware contracts within a large, complex organization. Strong understanding of contract governance, performance management, and value levers (e.g., service credits, SLAs, KPIs). Excellent negotiation skills and ability to deliver cost efficiencies. Familiarity with contractual language and risk mitigation strategies. Strong stakeholder engagement and influencing capabilities.
- Desirable: Experience in retail or technology-driven environments. Knowledge of IT service management frameworks (e.g., ITIL). Professional certifications in contract management or procurement.
Behaviours
- Commercially Focused - Demonstrates a strong understanding of cost optimization and value preservation.
- Analytical & Strategic - Uses data and insight to drive decisions and improvements.
- Collaborative - Builds effective relationships across functions and with external partners.
- Proactive & Resilient - Anticipates challenges and acts decisively to resolve them.
- Leadership - Inspires confidence and accountability within the team.
Why Boots
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.
What's next
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
Senior Technology Contract Manager – Services & Hardware in London employer: BOOTS
Contact Detail:
BOOTS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technology Contract Manager – Services & Hardware in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech and contract management space. You never know who might have a lead on a role or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their values, and be ready to discuss how your experience aligns with their needs. We want to see you shine!
✨Tip Number 3
Showcase your negotiation skills! Be ready to talk about past experiences where you’ve successfully managed contracts and delivered value. This is your chance to impress us with your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Technology Contract Manager – Services & Hardware in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Technology Contract Manager role. Highlight your experience with technology service and hardware contracts, and don’t forget to showcase your negotiation skills and any relevant certifications.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific examples of how you've optimised contract value and managed vendor relationships in the past.
Showcase Your Analytical Skills: Since this role requires strong analytical abilities, be sure to include examples of how you've used data to drive decisions and improvements in previous positions. This will show us that you can think strategically!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application gets to the right people quickly. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at BOOTS
✨Know Your Contracts Inside Out
Before the interview, make sure you thoroughly understand the contracts you've managed in the past. Be ready to discuss specific examples of how you've optimised value and managed performance metrics. This will show your expertise and readiness for the Senior Technology Contract Manager role.
✨Showcase Your Negotiation Skills
Prepare to share instances where you've successfully negotiated terms or resolved disputes with vendors. Highlight your ability to deliver cost efficiencies and maintain strong relationships. This is crucial for demonstrating your fit for a role that requires excellent negotiation skills.
✨Understand the Business Strategy
Familiarise yourself with the company's goals and how technology contracts align with them. Be prepared to discuss how you can contribute to achieving these objectives through effective contract management and governance. This shows you're not just focused on contracts but also on the bigger picture.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, such as managing service credits or mitigating risks. Think through potential scenarios in advance and prepare your responses. This will demonstrate your analytical and strategic thinking abilities, which are key for this role.
