At a Glance
- Tasks: Lead operational excellence and improve performance across stores in Western England and South Wales.
- Company: Join Boots Opticians, a company committed to inclusivity and development.
- Benefits: Enjoy generous discounts, flexible benefits, and a supportive work environment.
- Other info: Flexible working options available; we support your growth and well-being.
- Why this job: Make a real impact on customer experiences while developing your leadership skills.
- Qualifications: Experience in retail operations and strong analytical skills required.
The predicted salary is between 59576 - 65000 £ per year.
- Retail Operations Manager - Western England & South Wales
- Shift pattern: Weekend and Weekday working - 37.5 Hour Contract
Regional Operations Manager is an exciting opportunity to play a pivotal role in driving operational excellence across our stores in Western England and South Wales.
This is a regional field-based role, working in partnership with the Regional Manager to improve operational performance, embed high standards and support stores to deliver the best possible customer and colleague experience.
We're looking for a highly operational, analytical and commercially minded leader who thrives on improving performance, coaching teams and using data and insight to drive continuous improvement.
You'll work in close partnership with the Regional Manager to deliver operational priorities, ensure exceptional customer experiences and maintain high standards of compliance across the region.
About the role
Reporting to the Regional Manager, you'll support stores across a defined geographical region and will:
- Lead the operational excellence and loss agenda across the region.
- Analyse operational and commercial performance data to identify trends, risks and opportunities, translating insight into clear action plans.
- Coach and support Store Leaders to improve operational performance, compliance and customer experience.
- Drive consistency and delivery of operational standards, policies and compliance measures across all stores.
- Partner with the Regional Manager to support customer complaints and employee relations matters.
- Ensure clinic deployment across the region is optimised to maximise customer access and operational efficiency.
- Regularly visit stores to identify opportunities to improve operational effectiveness, productivity and colleague engagement.
- Monitor key performance indicators, ensuring actions are taken to improve performance where required.
- Ensure all stores operate safely, legally and in line with company policies and regulatory requirements.
- Share best practice across the region, embedding a culture of continuous improvement and operational excellence.
- What you'll need to have
We're looking for someone who can demonstrate
- Experience in a multi-site retail, healthcare or customer-facing operational leadership role.
- A strong operational mindset with the ability to balance day-to-day priorities alongside longer-term improvements.
- Excellent analytical skills, with confidence interpreting data, identifying trends and making evidence-based decisions.
- Experience coaching and developing leaders to improve performance.
- Strong knowledge of operational compliance and delivering consistently high standards.
- Experience supporting employee relations and customer escalations.
- Excellent communication, influencing and stakeholder management skills.
- The ability to work independently, prioritise effectively and manage a varied workload.
- Flexibility to travel extensively across Western England and South Wales.
- It would be great if you also have
The following are desirable rather than essential, and we welcome applications from candidates who can demonstrate transferable skills and experience:
- Experience within optics, healthcare or another regulated retail environment.
- Experience leading loss prevention or stock protection initiatives.
- Knowledge of clinic or appointment-based operational planning.
- Our benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity, paternity and adoption leave, plus a gift card for colleagues expecting or adopting a child
- Flexible benefits scheme
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
We offer a wide range of additional benefits to suit your lifestyle. Find out more at boots. jobs/rewards. Exclusions may apply and benefits are available for eligible roles only.
Why Boots Opticians
At Boots Opticians, we foster an inclusive working environment where everyone can be themselves and reach their full potential.
We're passionate about developing our colleagues, embracing diversity and creating opportunities to make a real difference for our customers and communities.
What's next
Where this role is advertised as full-time, we're happy to discuss part-time and job share opportunities during the recruitment process.
If you require any adjustments to support you through the application or interview process, we'll work with you to ensure you're able to perform at your best.
We hope to hear from you soon.
Be brilliant with Boots.
#J-18808-Ljbffr
Retail Operations Manager – Western England & South Wales in London employer: Boots
Boots is an exceptional employer, offering a vibrant work culture in Glasgow where you can thrive as a Wellness Solutions Advisor. With comprehensive training and opportunities to complete a Healthcare Training Programme, you'll be empowered to grow your skills while making a meaningful impact on customers' health and wellness journeys. Join a supportive team that values your contributions and fosters personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Operations Manager – Western England & South Wales in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Boots, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Boots!
We think you need these skills to ace Retail Operations Manager – Western England & South Wales in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Boots, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Boots and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Boots that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Boots
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
