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- Tasks: Engage with customers, assist with eye tests, and help find perfect eyewear solutions.
- Company: Join Boots Opticians, a diverse and inclusive team dedicated to customer care.
- Benefits: Enjoy employee discounts, flexible benefits, and career development opportunities.
- Why this job: Make a real difference in customers' lives while developing your skills in optics.
- Qualifications: Passion for customer care and eagerness to learn are essential.
- Other info: Flexible working options available; supportive environment for personal growth.
The predicted salary is between 24000 - 36000 £ per year.
As an Optical Assistant you will be a fundamental part of our Boots Opticians store team, being the first and last person that our customers interact with. You will be based in store and report to the store manager. You will work on the shop floor and spend your time building great relationships with customers by listening and understanding their needs to find the right product or service for them. From greeting customers when they arrive in store, being part of the pre-screening activities of an eye-test through to helping our customers find the perfect eye-wear solution for them - no two days will be the same.
Your role within the team as an Optical Assistant will give you lots of opportunities to develop your knowledge through our industry-leading 'Step Into Optics' training programme. This programme includes both workshop-based learning and practical 'on the job' experience.
- Order, dispense and collect glasses and contact lenses
- Support with eye-tests and pre-screening activities
- Provide aftercare support through repairs and adjustments
- Complete operational and administrative tasks associated with dispensing prescriptions
- Maintain shop floor standards
These are the essential skills or experience needed to succeed in this role:
- Passion for customer care
- Enthusiasm for learning and personal development
It would be great if you also have experience in a retail or clinical environment.
Benefits include:
- Boots Retirement Savings Plan
- Discretionary quarterly bonus
- Generous employee discounts
- Clinical and Non-Clinical Career development opportunities
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you.
At Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.
If your application is successful, you'll be invited to an in-store interview in the next 14 days. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Optical Assistant - Hyde (New Store) in London employer: BOOTS
Contact Detail:
BOOTS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optical Assistant - Hyde (New Store) in London
✨Tip Number 1
Get to know the store! Before your interview, pop into the Boots Opticians store and familiarise yourself with the layout and products. This shows initiative and gives you a chance to chat with staff about their experiences.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to assist customers. Role-play with a friend or family member to build your confidence in handling different situations.
✨Tip Number 3
Show your enthusiasm for learning! During the interview, mention how excited you are about the 'Step Into Optics' training programme. Employers love candidates who are eager to develop their skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can easily track your application status and find out more about the role and benefits.
We think you need these skills to ace Optical Assistant - Hyde (New Store) in London
Some tips for your application 🫡
Show Your Passion for Customer Care: When writing your application, make sure to highlight your enthusiasm for customer service. We want to see how you connect with customers and understand their needs, so share any relevant experiences that showcase your skills in this area.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Optical Assistant role. Mention specific skills or experiences that relate to the job description, like any retail or clinical experience you have.
Be Yourself: We value authenticity, so let your personality shine through in your application. Share your story and what makes you unique, as we’re looking for individuals who will fit into our inclusive team culture.
Apply Through Our Website: Make sure to apply through our official website. It’s the best way to ensure your application gets seen by the right people. Plus, it’s super easy to navigate, so you can focus on making your application the best it can be!
How to prepare for a job interview at BOOTS
✨Know Your Customer Care
As an Optical Assistant, customer care is key. Brush up on your understanding of what excellent customer service looks like in a retail environment. Think about examples from your past experiences where you went above and beyond for a customer.
✨Show Enthusiasm for Learning
Boots Opticians values personal development, so be ready to discuss how you approach learning new skills. Mention any relevant training or workshops you've attended, and express your eagerness to participate in their 'Step Into Optics' programme.
✨Prepare for Practical Scenarios
Expect to be asked about how you'd handle specific situations on the shop floor. Prepare by thinking through scenarios like assisting a customer with eye-wear choices or dealing with a complaint. Practising these responses can help you feel more confident.
✨Understand the Role's Responsibilities
Familiarise yourself with the day-to-day tasks of an Optical Assistant. Be ready to discuss how you would manage ordering, dispensing glasses, and supporting eye-tests. Showing that you understand the role will demonstrate your commitment and readiness to jump in.
