At a Glance
- Tasks: Lead national operations for store maintenance, ensuring top-notch service delivery and supplier management.
- Company: Join Boots, a leading brand committed to inclusivity and employee growth.
- Benefits: Enjoy competitive salary, career development, and a supportive work environment.
- Other info: Be part of a dynamic team with opportunities for personal and professional growth.
- Why this job: Make a real impact by driving operational excellence across a national scale.
- Qualifications: Experience in multi-site FM operations and strong leadership skills required.
The predicted salary is between 60000 - 75000 £ per year.
The National Operations Manager, Store Maintenance is accountable for the end-to-end national delivery of all FM and store maintenance contracts across the estate. The role provides strategic and operational leadership of the maintenance supply chain, ensuring consistent, compliant and high-performing service delivery that supports store operations, protects assets and delivers value for money at scale. The role leads, coaches and line manages three Contract Managers, setting clear direction, performance expectations and development plans, while acting as the single national escalation and decision point for operational performance, supplier management and complex risk across the maintenance portfolio.
National Operations & Delivery
- Own the national operational delivery of all store maintenance and FM contracts, ensuring alignment to business priorities, operational resilience and customer experience.
- Set and embed a consistent national operating model for supplier management, performance governance and service delivery across all categories.
- Act as the national escalation point for critical, persistent or high-risk operational, contractual or compliance issues.
- Provide clear national visibility of performance, risks, mitigation plans and outcomes to senior stakeholders.
Supplier & Contract Management
- Hold suppliers to account for contractual performance, commerciality, statutory compliance and service quality at a national level.
- Lead the national supplier performance framework, including KPIs, service levels, incentives and corrective actions.
- Sponsor and govern mobilisation and de-mobilisation of major national contracts, ensuring business continuity and risk mitigation.
- Drive continuous improvement, innovation and value creation across the supply chain.
Financial & Commercial Accountability
- Accountable for national maintenance spend governance, working closely with Commercial / Cost Management and Procurement teams.
- Identify, prioritise and deliver material savings and efficiency opportunities at scale, tracking benefits realisation.
- Support procurement strategies and tender processes, providing operational leadership, evaluation and recommendation at a national level.
- Approve operational decisions within delegated authority; escalate material commercial or strategic decisions as required.
Leadership & People Management
- Line manage three Contract Managers, setting clear objectives, performance measures and development plans.
- Provide coaching, technical guidance and leadership to build a high-performing, engaged and resilient team.
- Ensure consistent application of standards, processes and behaviours across all categories and managers.
- Build succession capability and reduce key-person dependency.
Stakeholder Management & Influence
- Act as the primary operational interface with VP Property / Property Leadership, Regional Heads of Stores and central support teams.
- Influence cross-functional stakeholders to balance operational risk, cost, compliance and service outcomes.
- Represent Store Maintenance Operations in senior forums, providing insight, challenge and recommendations.
What You'll Need to Have (Our Must-Haves)
- Significant experience in leading multi-site, national FM or maintenance operations.
- Proven leadership skills with a track record of building high-performing teams.
- Strong commercial acumen and experience in budget management.
- Deep understanding of supplier management and contract governance.
- Technical qualification or significant experience in construction management or related fields.
- Strong analytical capability with the ability to interpret complex data and drive insight-led decisions.
- Confident senior stakeholder influencer, able to operate credibly at Director / VP level.
- Strategic thinker with the ability to translate strategy into executable national plans.
At Boots, we are proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported, and free to be themselves. We believe that when our people feel valued and included, they thrive, so we're committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
National Operations Manager - fm Maintenance in London employer: Boots
At Boots, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters inclusivity and personal growth. As the National Operations Manager for Store Maintenance, you will lead a dedicated team while enjoying comprehensive benefits and opportunities for professional development in our Nottingham Support Office. Join us to make a meaningful impact in a supportive environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land National Operations Manager - fm Maintenance in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a National Operations Manager role. You never know who might have the inside scoop on an opportunity.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their maintenance strategies and be ready to discuss how your experience aligns with their goals. This shows you’re not just interested in any job, but specifically in making a difference at Boots.
✨Tip Number 3
Practice your pitch! Be clear about your leadership style and how you’ve successfully managed teams and contracts in the past. Highlight your commercial acumen and ability to drive performance – this is what will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Boots and contributing to our mission.
We think you need these skills to ace National Operations Manager - fm Maintenance in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the National Operations Manager role. Highlight your experience in leading multi-site operations and managing supplier relationships, as these are key aspects of the job.
Showcase Leadership Skills:We want to see your proven leadership skills! Include examples of how you've built high-performing teams and managed performance effectively. This will show us you're the right fit for coaching and developing others.
Be Data-Driven:Since the role involves a lot of analytical work, make sure to mention your ability to interpret complex data. Share specific instances where your insights led to improved operational performance or cost savings.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Boots.
How to prepare for a job interview at Boots
✨Know Your Stuff
Before the interview, dive deep into the specifics of FM and maintenance operations. Familiarise yourself with the latest trends, challenges, and best practices in the industry. This will not only show your passion but also your readiness to tackle the role head-on.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams and managing multi-site operations. Think about times when you’ve successfully built high-performing teams or navigated complex supplier relationships. Be ready to discuss how you set clear objectives and fostered a positive team culture.
✨Be Data-Driven
Since the role requires strong analytical skills, come prepared with examples of how you've used data to drive decisions in past roles. Discuss specific KPIs you’ve managed and how you’ve interpreted complex data to improve operational performance or achieve cost savings.
✨Engage with Stakeholders
Think about how you’ve influenced senior stakeholders in previous positions. Prepare to discuss your approach to balancing operational risk, cost, and compliance while ensuring service outcomes. This will demonstrate your ability to operate credibly at the Director/VP level.
