At a Glance
- Tasks: Support mental health services with appointment management and daily operations.
- Company: Join Boots Online Doctor, a vibrant and inclusive workplace.
- Benefits: Enjoy flexible benefits, employee discounts, and a pension scheme.
- Other info: Hybrid role with opportunities for career growth and support.
- Why this job: Make a real difference in mental health while developing your admin skills.
- Qualifications: Recent admin experience and comfort with technology required.
The predicted salary is between 37035 - 45265 £ per year.
We are looking for a motivated Mental Health and ADHD Operations Associate to join our growing team at Boots Online Doctor. This is a full-time hybrid vacancy, working 37.5 hours per week, within our vibrant office in Islington, London.
Reporting into our Junior Operations Manager, you will support day-to-day administrative requirements across Boots Digital Health. As part of the admin team, you will be a point of contact for day-to-day queries, actively investigate and resolve raised enquiries and issues within the team. You will provide efficient support to the ADHD and Mental Health service for appointment management, daily service operations and daily messaging alongside other required duties.
Key responsibilities:- Support with appointment management for booking and rescheduling clinical appointments.
- Coordinating daily service ops for appointments and maintaining database accuracy.
- Support daily scheduled messaging with patients and cancellations/discharges.
- Follow up with patients on payment failures and service engagement.
- Supporting cross-team admin queries.
- Registering referrals and liaising with GPs.
- Provide minutes for weekly/fortnightly/monthly meetings.
- Adhoc support for the wider Admin Operations Team to support Clinical Operations and Business Operations Associates during periods of annual leave and busy periods.
- Work closely with the complaints team to ensure complaints are escalated, tracked and resolved in accordance with SLA.
- Recent administrative experience working in a fast-paced environment.
- Comfortable with technology, you will need to become familiar with several internal systems. We use: Microsoft Office, G-Suite, Slack and Zoom.
- The ability to deal with sensitive information and demonstrate confidentiality.
- Self-motivated to own your workload and efficiently work through your tasks.
- Ability to work under pressure and to tight deadlines.
- Proactive, can-do attitude to find solutions and get things done.
- Relevant secretarial/administration qualification.
- Exposure to working with a healthcare environment (or other regulated environment such as finance or insurance).
- Pension membership
- Partial paid maternity leave
- Discretionary annual bonus
- Generous employee discounts
- Flexible benefits scheme
At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we're committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
If your application is successful, our in-house recruitment team will be in touch to arrange any next steps and to answer any initial questions you have. If you have not been successful on this occasion, you’ll be notified by email.
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
We hope to hear from you soon.
Mental Health and ADHD Operations Associate - Online Doctor in London employer: Boots
Boots is an exceptional employer, offering a vibrant work culture in Glasgow where you can thrive as a Wellness Solutions Advisor. With comprehensive training and opportunities to complete a Healthcare Training Programme, you'll be empowered to grow your skills while making a meaningful impact on customers' health and wellness journeys. Join a supportive team that values your contributions and fosters personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Mental Health and ADHD Operations Associate - Online Doctor in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Boots.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Boots.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Boots, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Mental Health and ADHD Operations Associate - Online Doctor in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Boots.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Boots.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Boots. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Boots. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Boots
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Boots’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
