At a Glance
- Tasks: Lead and optimise operations for Boots Digital Health, driving projects and improvements.
- Company: Join Boots, a leading name in healthcare with a commitment to inclusivity.
- Benefits: Enjoy flexible benefits, generous discounts, and a supportive work environment.
- Other info: Embrace a culture of growth and innovation with excellent career development opportunities.
- Why this job: Make a real impact in digital health while leading a dynamic team.
- Qualifications: Proven operational leadership experience in fast-paced environments is essential.
The predicted salary is between 60000 - 80000 £ per year.
Closing Date: 4th June 2026
Location: Islington, London
Contract: Permanent / Hybrid
Recruitment Partner: Frankie McCallister-Lyas
Overview: We are looking for a Head of Non-Clinical Operations to scale and run the Boots Digital Health business. You will work to ensure the day to day runs smoothly as well as driving your team to deliver projects and improvements in collaboration with the wider business.
About the role: In this role, you will work closely with the operations teams at Boots Digital Health and the wider Boots business to develop and maintain an efficient operation whilst ensuring new growth initiatives are delivered successfully.
Key responsibilities of the role include:
- Lead the development and delivery of operational KPIs and performance reporting, using trend analysis to identify risks, opportunities, and areas for optimisation.
- Lead on Risk, Quality, Incident and Complaints for the Operations function, working closely with the Compliance Manager to ensure robust reporting, unlock insight and action learnings.
- Set the standard for operating documentation, detailing all our processes to ensure standardised best practice across teams.
- Partner with the home delivery hub operations lead to ensure we deliver an excellent quality of service to our patients.
- Oversee the Operations Managers working across the asynchronous and synchronous parts of our business to drive new projects and improve efficiencies.
- Be an ambassador for data-led decision making, championing the use of analytics insight to inform better operational planning and decisions.
- Manage the operational relationships with our external partners to ensure they deliver service excellence.
- Leadership of the patient support operations and ADHD and Mental Health Operations team.
- Collaborate with clinical, product, tech and commercial to evolve and enhance the value proposition (services, features etc) to our patients.
- Deputise for the Operations Director as required.
What experience you’ll need to have:
- Proven experience in an operational leadership role within a healthcare, digital health, e-commerce, or fast-paced tech-led environment.
- A strong ability to operate effectively in high-growth and evolving environments — comfortable navigating ambiguity, prioritising at pace, and leading through periods of change or peak demand.
- A data-led mindset, with advanced Excel and analytical capability. You are confident working with large data sets, translating performance metrics into meaningful insights, and using these to inform decision-making and drive operational improvements.
- Strong organisational and delivery skills, with the ability to manage multiple priorities simultaneously while maintaining a high level of accuracy and attention to detail.
- A proactive and solutions-focused approach — you take ownership, follow through on commitments, and continuously look for opportunities to improve processes and outcomes.
- Excellent stakeholder management and communication skills. You collaborate effectively across teams and levels, influencing where needed and conveying complex information in a clear and concise way.
- Significant leadership experience, coaching and mentoring a team to build a high performing team.
It’ll be great if you also have:
- Experience working within a healthcare or other regulated industry ideally within the tech sector.
- Expertise in resource planning.
- Experience within a contact centre environment.
- Experience scaling operations in a hyper growing business.
- Familiarity with operational and change frameworks/ methodologies (e.g. Lean, Six Sigma, Agile).
A bit about us: At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we're committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
Rewards designed for you:
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
There's lots more in our benefits and discounts, MyBoosts - there to give you that little lift in your everyday. Find out more at boots.jobs/rewards. Exclusions may apply (eligible roles only)
What’s next: If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion, you’ll be notified by email. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
We hope to hear from you soon. Be brilliant with Boots.
Manager in London employer: Boots
At Boots, we pride ourselves on fostering a dynamic and inclusive work environment where every employee is empowered to thrive. Located in the vibrant area of Islington, London, our hybrid working model offers flexibility while our commitment to professional development ensures that you can grow your career in the fast-paced digital health sector. With generous benefits, including a retirement savings plan, employee discounts, and access to 24/7 counselling support, we strive to create a workplace that values well-being and encourages innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Boots. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for the interview by researching Boots' values and recent projects. Show us you’re not just a fit for the role, but also for our culture!
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. We love hearing about your past experiences and how they relate to the role!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show us you’re genuinely interested.
We think you need these skills to ace Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Manager role. Highlight your experience in operational leadership, especially in healthcare or tech environments, and show how you can drive improvements and efficiencies.
Showcase Your Data Skills:Since this role values a data-led mindset, don’t forget to mention your analytical capabilities. Share examples of how you've used data to inform decisions and improve operations in your previous roles.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language to convey your experience and skills, making it easy for us to see why you’re a great fit for the team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and shows your enthusiasm for joining Boots Digital Health!
How to prepare for a job interview at Boots
✨Know Your Numbers
As a candidate for the Manager role, you’ll want to come prepared with data-driven insights. Brush up on your operational KPIs and be ready to discuss how you've used analytics in past roles to drive improvements. This shows you’re not just a leader but a data-led decision maker.
✨Showcase Your Leadership Style
Be ready to talk about your leadership experience, especially in high-growth environments. Share specific examples of how you've coached and mentored teams to achieve their best. This will demonstrate your ability to build a high-performing team, which is crucial for this role.
✨Understand the Business Landscape
Familiarise yourself with Boots Digital Health and its operations. Knowing the ins and outs of their services and how they fit into the wider healthcare landscape will help you articulate how you can contribute to their growth and efficiency.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in ambiguous situations. Think of examples where you’ve navigated change or peak demand effectively. This will highlight your proactive and solutions-focused approach, which is key for the Manager position.
