Instore Creative Design Manager, Boots UK in London

Location: Nottingham, Full-Time Contract: 12 month FTC

Overview

The In-Store Creative Design Manager is responsible for creating engaging, functional and brand aligned retail environments that enhance the customer experience and drive commercial performance by format. The role translates brand strategy and customer insight into physical spaces, ensuring consistency across formats, whilst also considering local market needs.

Role Responsibilities

• Translating brand identity and guidelines into design solutions.
• Translation of creative intents into communication, merchandising, layout and design development briefs.
• Review of creative design drawings, including plans, elevations, fixtures and fittings.
• Collaborating with both internal and external resources to deliver practical design within budget.
• Support the trial and rollout of store concepts across multiple locations, ensuring consistency and quality.
• Create solutions that optimise customer flow, dwell time and product presentation.
• Balance creative ambition with operational, commercial and accessibility requirements.
• Use customer insights and sales data to inform design improvements.
• Present design concepts clearly and confidently to senior stakeholders.
• Management of external agencies.
• Maintain and evolve retail design guidelines.
• Stay up to date with retail trends, materials, sustainability practices and emerging technologies.
• Identify opportunities to innovate store formats and customer experience.
• Manage critical paths and costs in line with project plans and manage stakeholders in line with expectations.

What you’ll need to have

• Proven experience in retail, commercial or spatial design.
• Strong conceptual design ability and visual communication skills.
• Experience in the creative design process, managing a concept from creative to reality.
• The ability to express ideas through both written and oral communication to individuals or groups.
• Able to manage complex projects independently.
• Understanding of retail operations, customer journeys and visual merchandising principles.
• Ability to manage multiple projects and deadlines simultaneously.
• A strong people leader, able to motivate and lead a diverse team with continuous improvement at its heart.
• Ability to build and maintain meaningful relationships cross-functionally with the ability to influence at all levels.
• Able to embrace, endorse and positively react to change.
• Confident in expressing ideas, opinions and solutions with a variety of senior stakeholders, and the ability to listen and understand the views of others.
• Ability to manage and lead external agencies and brands, with experience in project management.
• Awareness of customer, market changes and industry best practice.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards.

What’s next

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion, you’ll be notified by email.

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.