At a Glance
- Tasks: Welcome patients, collect data, and support them throughout their appointment journey.
- Company: Join Boots, a leading healthcare provider with a focus on patient care.
- Benefits: Competitive pay, generous discounts, flexible benefits, and 24/7 counselling support.
- Other info: Opportunities for training and career growth in a supportive team environment.
- Why this job: Make a real difference in patients' lives while gaining valuable experience in healthcare.
- Qualifications: Kindness, effective communication, and a passion for excellent patient care.
The predicted salary is between 27300 - 31400 £ per year.
The hourly rate for this role is £13.12 and up to £15.10 across selected locations within London. Healthcare Clinic Assistants are the first-person patients see and speak to when they arrive for their appointment. You will deliver care and direction for every patient, responding quickly to their needs and play an integral part of the pharmacy services team. You will work in our in-store clinic.
About the role
As a Healthcare Clinic Assistant you will support the patient throughout the appointment journey, ensuring a warm welcome, collecting relevant information and observing the patient during the post appointment phase before they leave. You will also:
- Greet patients arriving for pre-booked appointments and explain how their appointment will work
- Check, capture and verify patient data on an electronic device
- Observe patients in the waiting area following their appointment and elevate any potential issues to the appropriate member of the team
- Comply with governance, policies, standard operating procedures and health and safety rules
- Be a supportive member of the team, working collaboratively to achieve team and organisational goals
- Receive training in basic first aid skills to support with adverse reactions
What you’ll need to have
These are the essential skills or experience needed to succeed in this role:
- Able to deal kindly and sensitively with anxious / distressed people
- Communicate and listen effectively
- Passion and energy to deliver excellent patient care
- Able to respond to changing work force demand and service needs
- Digitally savvy and comfortable embracing and navigating technology
It would be great if you also have
These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don’t match this additional criteria:
- Experience in a healthcare setting
Our benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
This role requires the successful candidate to complete a pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
Health Clinic Assistant in London employer: Boots
At Boots, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work environment for our Healthcare Clinic Assistants. With competitive pay rates, generous employee discounts, and a comprehensive benefits package including enhanced parental leave and access to 24/7 counselling support, we are committed to fostering employee growth and well-being. Working in our London clinics not only allows you to make a meaningful impact on patient care but also provides opportunities for professional development in a dynamic healthcare setting.
StudySmarter Expert Advice🤫
We think this is how you could land Health Clinic Assistant in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Boots.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Boots.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Boots, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Health Clinic Assistant in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Boots.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Boots.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Boots. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Boots. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Boots
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Boots’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
