At a Glance
- Tasks: Lead a dynamic team to create impactful internal communications for over 51,000 colleagues.
- Company: Join Boots, a leading retailer committed to empowering its people.
- Benefits: Generous discounts, retirement savings plan, and flexible benefits tailored for you.
- Other info: Opportunities for growth and development in a supportive environment.
- Why this job: Shape the future of internal communications and make a real impact on colleague experience.
- Qualifications: Extensive internal communications experience and proven leadership skills required.
Contract: Permanent
Location: London/Nottingham Support Office (travel to our Nottingham office will be required in this role)
Closing date: 3rd September 2026
Are you ready to make a real impact? Join us at Boots as the Head of Internal Communications in London or Nottingham, where your creativity and strategic vision will help shape the colleague experience for over 51,000 team members across the UK and Ireland. At Boots, we believe in building a brilliant environment for our people, empowering them to make a difference for our customers and colleagues every day. If you’re passionate about connecting people through powerful content and meaningful experiences, we want to hear from you!
What you’ll be doing
As the Head of Internal Communications, you’ll lead a dynamic team dedicated to delivering impactful communications that resonate with our colleagues. Reporting to the Director of Internal Communications, you’ll set the strategic direction for colleague communications across various functions, ensuring alignment with our company narrative and Better for It plan.
Key responsibilities
- Develop and implement the annual internal communications strategy for Stores, Logistics, Tech, Data, Corporate, Strategy, and Support Functions.
- Lead, coach, and develop a high-performing team, ensuring clarity in roles and objectives.
- Act as a trusted advisor to senior leaders, providing counsel and aligning messaging with operational realities.
- Oversee the delivery of company narrative and strategy communications, translating leadership intent into colleague-first messaging.
- Manage enterprise-wide change communications, ensuring clarity and consistency across all channels.
What you’ll need to have (our must-haves)
- Extensive experience delivering internal communications for diverse colleague audiences in a large-scale organisation, particularly customer-facing colleagues.
- Proven leadership capability.
- Strong strategic thinking and planning skills, able to connect business objectives to clear internal communications strategies and implementation plans.
- Exceptional influencing and stakeholder management abilities.
- Creative and story-telling abilities with strong written and verbal communication skills and the ability to simplify complex information.
- Strong operational understanding, particularly in a retail or logistics context.
- A data-led mindset to interpret analytics and drive continuous improvement.
Where your brilliance can take you
At Boots, we’re committed to your growth and development. You’ll have the opportunity to learn something new every day and shape the future of internal communications within our organisation.
Rewards designed for you
- Boots Retirement Savings Plan (up to 12% company contribution)
- Generous employee discounts for you and a family member
- Enhanced maternity/paternity/adoption leave pay
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
- Flexible benefits scheme including options for additional holiday, discounted gym membership, and much more.
There’s lots more in our benefits and discounts, MyBoosts – there to give you that little lift in your everyday.
A bit about us
At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported, and free to be themselves. We believe that when our people feel valued and included, they thrive, so we're committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
What’s next?
If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time, we are open to discussing part-time and job share options. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.
We hope to hear from you soon. Be brilliant with Boots.
Head of Internal Communications in London employer: BOOTS
Boots is an excellent employer, especially for those looking to gain experience in a dynamic retail environment during the festive season. With a strong focus on teamwork and customer satisfaction, employees benefit from flexible working hours, a supportive work culture, and the opportunity to enhance their skills in a fast-paced setting. Joining Boots means being part of a well-respected brand that values its staff and offers meaningful roles during peak periods.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Internal Communications in London
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We think you need these skills to ace Head of Internal Communications in London
Some tips for your application 🫡
Get Your Story Straight:In public relations, storytelling is everything! Make sure your CV highlights your experience in crafting compelling narratives and managing media relations. Share specific examples of campaigns you've worked on, and don’t forget to include any press coverage you've generated—it's impressive proof of your skills!
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How to prepare for a job interview at BOOTS
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As full-time PR professionals, we need to demonstrate our adaptability. Be ready to talk about how we've handled challenging situations, managed crises, or adapted strategies on the fly. Employers will appreciate our ability to pivot and find solutions under pressure, so let’s have those scenarios at our fingertips to discuss.
