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- Tasks: Lead client relationships and drive innovative projects for top beauty brands.
- Company: Join The B-Hive, an in-house creative agency for iconic beauty brands.
- Benefits: Enjoy flexible benefits, generous discounts, and a supportive work culture.
- Why this job: Make a real impact in the beauty industry while nurturing your creative talent.
- Qualifications: Experience in client services and a passion for creativity and collaboration.
- Other info: Be part of a dynamic team with excellent growth opportunities.
The predicted salary is between 48000 - 84000 ÂŁ per year.
Closing Date: 16th December (interviews in January 2026)
Location: London or Nottingham
Contract: 12 month fixed term contract / secondment
Recruitment Partner: Frankie McCallister-Lyas
About the role
The B-Hive is an in-house creative agency bringing to life the creative needs of some of the most recognizable brands in the beauty industry, including No7, Soap & Glory, Liz Earle, and Boots own brand. We combine the capability of an external creative and production team with the speed, flexibility and in-depth brand knowledge of an in-house setâup underpinned by years of experience dedicated to Boots and No7 Beauty Company.
Reporting to the Global Director of Strategic Agency Partnerships & B-Hive, you will act as the clientâ and businessâpartner for your key accounts, directly accountable for setting the strategic framework, developing and maintaining key relationships with senior leadership, and delivering bestâinâclass executions that grow profit and market share for our brands.
You will lead your accounts as if they were their own business unit, managing a P & L and ensuring we hit agency targets. You will ensure the clientâs scope of work delivers on their 3âyear plans while also ensuring our own agency innovation provides longâterm growth. You will spot opportunities to widen support, deliver cost efficiencies, and develop our continuous improvement pipeline internally or in collaboration with other agencies.
You will work in a wider leadership team spanning Agency Operations, Creative, Creative Production and Strategic Partnerships, driving a culture of excellence that positions The B-Hive as a leading internal creative house.
As the Head of Client Services, you will play a key role in our wider interâagency ecosystem, working collectively and across the aisle with other agency leaders to facilitate bestâinâclass delivery across specialties, always putting the brand and client needs at the heart of everything you do.
Key Responsibilities
- Create strong client relationships at the highest level, ensuring B-Hive supports through scope and added opportunities as the inâhouse agency.
- Uphold the highest standards of delivery: quality of brief, clarity of project plans, engaging client presentations and brilliant creative.
- Agree and maintain scope of work for your business area; own the accuracy of our forecasted scope and manage changes shortâterm and FY.
- Develop a highâperforming Client Services Team focused on their key client area but able to support across all initiatives where needed, leading through ambiguity and driving clarity.
- Be a critical part of the B-Hive Leadership Team, nurturing creative talent whilst also driving a culture of exceptional leadership within the L10 population.
- Act as a consultant using your design and brand experience or pull in specialists to inspire, add insight and best practice to every response.
- Act as a key stakeholder to external partners (creative and production agencies); provide strategic vision, promote bestâinâclass collaboration, share best practice and support delivery through teams.
- Predict and navigate client needs and lead on in-housing new business via the transformation pipeline.
- Actively manage conflict and resolve issues quickly whilst feeding into our continuous improvement measures.
- Provide entrepreneurial spirit and ability to thrive in a fastâpaced collaborative workplace that has consistent growth YOY.
- Lead pitches and present to various senior leadership teams, navigating complex business challenges.
- Use your impact & influence to engage with senior leadership team executives where necessary to promote the B-Hive and its capabilities.
About No7 Beauty Company
No7 Beauty Company is made up of five iconic brands â No7, Liz Earle, Soap & Glory, Botanics and Sleek MakeUp. We believe in creating the best in beauty for everyone â weâre innovators with a passion for challenging perceptions with groundâbreaking products, proven results and positive impact.
We have built a reputation on scientific innovation while being environmentally sustainable and socially responsible. We are an equalâopportunity employer empowering our team members to be their authentic selves as we share a culture where diversity, equity and inclusion are at the centre of everything we do.
Our benefits
- Retirement Savings Plan
- Enhanced maternity / paternity / adoption leave pay
- Discretionary annual bonus
- Generous discount on our own brands and partner businesses
- Flexible benefits scheme, including holiday buying, discounted gym membership, life assurance, activity passes and much more.
We have a great range of benefits in addition to the above that offer flexibility to suit you â find out more.
Whats next
If your application is successful our inâhouse recruitment team will be in touch to arrange an interview and answer any initial questions you have. If you have not been successful on this occasion, you will be notified by email.
Where a role is advertised as fullâtime we are open to discussing partâtime and job share options during the application process. If you require additional support as part of the application and interview process we are happy to provide reasonable adjustments to help you to be at your best.
Head of Client Services, The B-Hive in London employer: BOOTS
Contact Detail:
BOOTS Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Head of Client Services, The B-Hive in London
â¨Tip Number 1
Network like a pro! Reach out to your connections in the beauty industry and let them know you're on the hunt for the Head of Client Services role. A friendly chat can lead to insider info or even a referral.
â¨Tip Number 2
Prepare for those interviews! Research The B-Hive and its brands thoroughly. Understand their creative needs and think about how you can contribute to their growth. Bring your A-game to showcase your strategic vision.
â¨Tip Number 3
Practice your pitch! Youâll need to present to senior leadership, so rehearse how youâll navigate complex business challenges. Make sure you can clearly articulate your impact and influence on client relationships.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, it shows youâre serious about joining the team at The B-Hive.
We think you need these skills to ace Head of Client Services, The B-Hive in London
Some tips for your application đŤĄ
Know Your Audience: Before you start writing, take a moment to understand who you're addressing. The B-Hive works with some big names in the beauty industry, so make sure your application reflects an understanding of their brand values and creative needs.
Showcase Your Experience: Highlight your relevant experience in client services and leadership roles. Use specific examples that demonstrate how you've successfully managed accounts or led teams, especially in fast-paced environments similar to The B-Hive.
Be Clear and Concise: When crafting your application, clarity is key. Make sure your writing is straightforward and free of jargon. This will help ensure that your ideas come across effectively and resonate with the hiring team.
Apply Through Our Website: We encourage you to submit your application through our website. Itâs the best way for us to receive your details and ensures youâre considered for the role. Plus, it shows youâre keen on joining our team!
How to prepare for a job interview at BOOTS
â¨Know Your Brands
Before the interview, dive deep into The B-Hive's key brands like No7 and Soap & Glory. Understand their market positioning, recent campaigns, and brand values. This knowledge will help you demonstrate your passion for the beauty industry and show how you can contribute to their success.
â¨Showcase Your Leadership Skills
As a Head of Client Services, you'll need to lead a high-performing team. Prepare examples of how you've successfully managed teams in the past, especially in fast-paced environments. Highlight your ability to drive clarity and navigate ambiguity, as these are crucial for the role.
â¨Prepare for Strategic Discussions
Expect to discuss strategic frameworks and client relationships during the interview. Be ready to share your thoughts on how to develop and maintain strong client partnerships, and how you would approach managing a P&L. This will showcase your business acumen and understanding of agency operations.
â¨Demonstrate Your Problem-Solving Skills
Conflict resolution is key in this role. Think of specific instances where you've successfully navigated challenges or conflicts with clients or within teams. Presenting these examples will illustrate your ability to manage issues effectively while maintaining strong relationships.
