At a Glance
- Tasks: Lead a dynamic team in delivering exceptional customer service and healthcare.
- Company: Join Boots, a trusted name in retail and healthcare.
- Benefits: Enjoy competitive pay, generous discounts, and flexible working options.
- Other info: Great career progression opportunities and a supportive work environment.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Retail management experience and a passion for customer care are essential.
The predicted salary is between 30000 - 40000 £ per year.
Are you an experienced retail leader who cares about people, takes pride in great customer service, and knows how to bring out the best in your team? Our Boots Ludlow store offers a unique opportunity to lead a busy High Street location where pharmacy sits at the heart of everything we do. With a strong and growing dispensing business, you'll play a vital role in delivering trusted NHS services to a loyal local community, while also supporting the seasonal influx of visitors who come to enjoy Ludlow's renowned food scene and historic castle.
At Boots, our stores bring together retail and healthcare in a unique way. Guided by our purpose, "With you. For life.", you and your team will play an important role in supporting people through the moments that matter. In Ludlow, this is especially true-you'll build strong relationships not only with your customers, but also with the town's two GP surgeries, helping to shape and grow community healthcare in a close‑knit, rural setting.
As a Store Manager, you'll lead from the front-creating a calm, supportive and confident culture for your team of 10, which includes Pharmacists, an Accuracy Checking Pharmacy Technician, Dispensers and Retail Advisors. You'll set the standard for safe healthcare, strong dispensing practices and great retail execution, ensuring your store feels organised, welcoming and trusted by everyone who walks through the door.
This is a hands‑on role where no two days are the same. With pharmacy making up a significant proportion of the business, your early focus will be on getting to know the dispensary, supporting your team and embedding safe, efficient ways of working-while also maintaining high retail standards across the shop floor. You'll be supported every step of the way with a structured 12‑week Store Leader induction and ongoing guidance from experienced Store Managers in nearby Shrewsbury and Telford.
Ludlow offers something special-a genuine community feel, a network of independent retailers, and a pace that allows you to really get to know your customers. It's an ideal role for someone looking to step into store leadership or build on existing experience, and who wants to make a real difference locally.
If you're looking for a role where you can lead a team, grow people, and become a valued part of a thriving community, this could be the next step for you.
This role is ideal for an experienced Store Manager, an Assistant Manager ready to take the next step, or an experienced Dispenser or Pharmacy Technician who is confident running a store day‑to‑day and looking to move into a Store Manager position.
What you'll be doing
- As Store Manager, you'll report into the Area Manager and bring clear direction and support to your store.
- This is a hands‑on leadership role where you'll spend time on the shop floor and in the dispensary, helping your team deliver safe, effective care and a great customer experience.
- Lead and inspire your team to deliver great service and care.
- Drive performance, balancing customer needs with business goals.
- Build strong relationships with local GP surgeries and be part of the community.
- Deliver NHS services safely and confidently, offering clear and trusted advice.
- Support and oversee a well‑organised, compliant dispensary.
- Maintain high retail standards across the store.
- Get to know your team and support their development and wellbeing.
- Coach colleagues to build confidence, skills and experience.
- Use data and insight to identify opportunities to improve.
- Create a store environment your team is proud of and customers trust.
What you'll need to have (our must-haves)
- NVQ Level 2 in Pharmacy Services (or equivalent).
- Experience working in a UK dispensary.
- Retail Management Experience - as a store manager, experienced assistant manager or Dispenser / Pharmacy Technician with experience running a store day‑to‑day.
- A passion for customer care and great service.
- Confidence in leading performance and delivering results.
- A calm, flexible approach and ability to adapt.
- A collaborative style and ability to build strong relationships.
- A willingness to learn and support others to grow.
It would be great if you also have
- Experience coaching and developing others.
- Confidence using technology and digital tools.
Where your brilliance can take you
At Boots, your career can be as ambitious as you are. As Store Manager in a medium‑sized store, you'll be perfectly placed to build your leadership capability and take the next step. Whether that's moving into a larger, more complex store, becoming Deputy General Manager of one of our Flagship stores, or ultimately progressing into senior leadership roles such as Area Manager, there's plenty of room to grow at Boots.
If pharmacy is your passion, you can build your clinical expertise, train as an Independent Prescriber, or move into Care Services or field roles that influence operations, resourcing, clinical governance and colleague development across multiple stores.
There are also opportunities beyond stores. If you're looking to move into our Nottingham Support Office, we have a variety of roles across areas such as Commercial, HR, Marketing, Buying, Strategy, Finance and Supply Chain.
Whatever path you choose, we'll give you the tools, training, and support to be brilliant with Boots and build a rewarding and flexible career.
Rewards designed for you
- Boots Retirement Savings Plan.
- Generous employee discount across Boots and partner brands.
- Discretionary annual bonus.
- 38 days annual leave.
- Enhanced maternity/paternity/adoption leave pay, and a gift card for those expecting or adopting.
- Flexible benefits scheme; holiday buying, gym discounts, life assurance and more.
- 24/7 counselling and wellbeing support through TELUS Health, our Employee Assistance Programme.
There's lots more in our rewards and benefits package, MyBoosts, our way of helping you get the most out of the good stuff.
A bit about us
At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we're committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
What's next?
If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full‑time, we are open to discussing part‑time and job share options. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.
This role requires the successful candidate to complete a pre‑employment check after receiving an offer. Depending on your location, you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case‑by‑case basis.
We hope to hear from you soon. Be brilliant with Boots.
Dispensing Store Manager (Medium Store) in London employer: Boots
At Boots, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values personal growth and community engagement. As the Dispensing Store Manager in our Ludlow location, you'll not only lead a dedicated team but also play a crucial role in enhancing local healthcare services while enjoying a generous benefits package, including a retirement savings plan and flexible working options. With ample opportunities for career advancement and a commitment to employee wellbeing, Boots is the perfect place for those looking to make a meaningful impact in their community.
StudySmarter Expert Advice🤫
We think this is how you could land Dispensing Store Manager (Medium Store) in London
✨Tip Number 1
Get to know the company culture before your interview. Check out Boots' social media and website to see what they're all about. This will help you connect with the team during your chat and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or improved customer service. Being able to share these experiences will demonstrate your capability and passion for the role, making you stand out as a candidate.
✨Tip Number 3
Don’t forget to ask questions during your interview! Show your interest by asking about team dynamics, community involvement, or how they support staff development. This not only gives you valuable insights but also shows that you’re keen on contributing positively to the store.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and ready to take the next step in your career with Boots.
We think you need these skills to ace Dispensing Store Manager (Medium Store) in London
Some tips for your application 🫡
Show Your Passion for Customer Care:When writing your application, let your love for customer service shine through! Share specific examples of how you've gone above and beyond for customers in the past. We want to see that you genuinely care about making a difference in people's lives.
Highlight Your Leadership Experience:As a Store Manager, you'll be leading a team, so make sure to showcase your leadership skills in your application. Talk about times when you've inspired or developed your team, and how you've created a positive work environment. We’re all about collaboration here at Boots!
Be Authentic and Personal:Don’t be afraid to let your personality come through in your application. We value authenticity, so share your story and what drives you to apply for this role. This helps us get to know the real you, and it makes your application stand out!
Apply Through Our Website:Make sure to submit your application through our website for the best chance of success! It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Boots
✨Know Your Store Inside Out
Before the interview, take some time to familiarise yourself with Boots and the specific Ludlow store. Understand their values, services, and community involvement. This will help you demonstrate your genuine interest in the role and how you can contribute to the local community.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership approach and how you inspire and develop your team. Think of specific examples where you've successfully led a team, improved performance, or created a positive work environment. This is crucial for a hands-on role like the Store Manager position.
✨Emphasise Customer Care
Since customer service is at the heart of this role, come ready to share your experiences in delivering exceptional service. Highlight any strategies you've used to enhance customer satisfaction and how you plan to maintain high retail standards in the store.
✨Build Relationships with Local Healthcare Providers
Discuss your experience in building relationships with local GP surgeries or healthcare providers. This is particularly important for the role, as you'll need to collaborate closely with them. Share any relevant experiences that showcase your ability to foster strong community ties.
