At a Glance
- Tasks: Join our Digital Services Team to enhance customer experience and manage online promotions.
- Company: Boots, a leading health and beauty retailer with a commitment to inclusivity.
- Benefits: Enjoy employee discounts, flexible benefits, and a supportive work environment.
- Other info: Flexible working hours with opportunities for growth and development.
- Why this job: Gain hands-on experience in digital operations and make a real impact on customer engagement.
- Qualifications: Strong organisational skills, teamwork, and proficiency in Microsoft Excel.
The predicted salary is between 30000 - 40000 £ per year.
The Digital Services Team are responsible for leading a wide range of operational & business processes across our UK and ROI digital platforms, ensuring that they operate effectively, deliver value and always enhance the customer experience. We have a new opportunity to join our team and learn skills across our two main teams; Digital Product Enrichment and Digital Promotions & Events. This is an exciting chance to join our team and learn how our products, promotions, new brands and big events are operationally planned, set up, tested and implemented online.
Key responsibilities
- Chance to become an expert in our Digital systems which launches and maintains our products and promotions online. Depending on wider team requirements, you may have opportunity & be asked to support the wider Digital team on ad hoc projects so may not be fixed to one team.
- Accurately document, track, set up, test and publish promotions or products required to the appropriate timings & standards, having completed self & colleague checks to ensure this. This is an extensive part of the role so suited to someone who thrives on this type of task.
- Tasks could range from testing and signing off promotions due to go live on site, ensuring they work as briefed, that there are no technical nuances and work commercially correct especially when on multiple deals, through to liaising with our suppliers to obtain the correct copy, product attributes & imagery then accurately implementing this on site, optimised to show to the customer and colleagues in the best possible & clear way. Products will then need optimising post launch using data to drive the right points of intervention to improve customer engagement & visibility.
- You will need to ensure that the relevant requesters, trackers & managers are updated accurately and reported, to effectively communicate when tasks are completed or share detailed progress with the relevant teams.
What you’ll need to have (our must-haves)
- Able to build relationships quickly within the Digital Services team and externally with all the key teams who we support and are a team player, finishing the day as one team rather than an individual.
- Have an inquiring mind, be curious on the 'why' to understand cause/effect of processes, be pragmatic and take ownership for their work.
- Grow knowledge quickly, be open with their development & skill level, learn from mistakes and apply training. Be confident in reaching out to peers for any support required and able to adhere to documented standard operating procedures according to whichever team you are supporting.
- Can deal with conflicting priorities especially with working across multiple teams and ensure relevant tasks are completed to time and accuracy expectation. Able to switch between activities effectively keeping logical track of where you are and able to pivot to something else when required. This role suits a highly organised individual who can use experience & guidance from their line manager to prioritise value adding tasks & support customer.
- Able to challenge colleagues and briefing teams to ensure the set deadline is met or effectively escalated to uphold customer experience and commercial agreements.
- Must be confident in using the Microsoft suite, specifically excel, and have the skill to manipulate data to spot errors or get to an answer efficiently, calling out any accurate data-based insights where appropriate and taking action on them to improve customer experience or ways of working.
- Being optimisation led, understanding SEO and being a champion for customer are preferable but will be taught (where required).
- Flexible to meet the testing and sign off timings required before peak traffic times / days online.
The role will be part of a shift-based team who support flexible business requirements and growth of the business, this may include weekends, bank holidays and seasonal periods. With our website available for customers 24 hours a day, working times will vary at short notice and require some early mornings from 5am if required to ensure everything is accurate and signed off ahead of customer peak shopping periods.
Rewards designed for you
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
Equal opportunity statement
We are proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we are committed to creating a brilliant environment for our people so they can make a difference for our customers and colleagues every time. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
Digital Services Assistant - Online Digital Services Team -12m FTC in London employer: Boots
At Boots, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and personal growth. As a Digital Services Assistant in Nottingham, you'll benefit from generous employee discounts, a robust retirement savings plan, and access to 24/7 counselling support, all while working in a supportive environment that values diversity and inclusion. Join us to enhance your skills in digital operations and make a meaningful impact on customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Services Assistant - Online Digital Services Team -12m FTC in London
✨Tip Number 1
Get to know the Digital Services Team! Reach out on LinkedIn or other platforms to connect with current team members. A friendly chat can give you insights into the role and show your genuine interest.
✨Tip Number 2
Prepare for the interview by understanding the key responsibilities of the role. Think about how your skills align with tasks like testing promotions and optimising customer engagement. Be ready to share examples!
✨Tip Number 3
Show off your organisational skills! During the interview, discuss how you manage conflicting priorities and keep track of multiple tasks. This will demonstrate that you're the perfect fit for a dynamic team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our awesome team at Boots.
We think you need these skills to ace Digital Services Assistant - Online Digital Services Team -12m FTC in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Digital Services Assistant role. Highlight your relevant skills and experiences that align with the responsibilities mentioned in the job description. We want to see how you can contribute to our team!
Show Your Curiosity:In your application, express your inquisitive nature and willingness to learn. Mention any past experiences where you've taken ownership of a project or task, as this aligns perfectly with what we're looking for in a candidate.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use bullet points where necessary to make it easy for us to read. Remember, we appreciate clarity and organisation, just like in the role itself!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Boots
✨Know the Digital Services Inside Out
Before your interview, dive deep into the Digital Services Team's role and responsibilities. Familiarise yourself with their operational processes and how they enhance customer experience. This knowledge will help you demonstrate your genuine interest and understanding of the position.
✨Showcase Your Organisational Skills
Since the role requires a highly organised individual, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and ensured accuracy in your work, especially under tight deadlines.
✨Be Curious and Ask Questions
During the interview, don’t hesitate to ask questions about the team dynamics and the specific challenges they face. This shows your inquisitive nature and willingness to learn, which are key traits for this role. Plus, it gives you insight into what you can expect if you join the team.
✨Demonstrate Your Data Skills
Since proficiency in Excel and data manipulation is crucial, be prepared to discuss your experience with these tools. Bring examples of how you've used data to drive decisions or improve processes. If you have any insights on SEO or customer optimisation, make sure to highlight those as well!
