At a Glance
- Tasks: Lead digital promotions, manage a team, and enhance customer experiences.
- Company: Join Boots, a leading health and beauty retailer with a focus on innovation.
- Benefits: Full-time role with competitive salary and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on collaboration and continuous improvement.
- Why this job: Be part of exciting digital transformation projects that make a real impact.
- Qualifications: Operational experience, strong leadership skills, and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Contract: 12M Fixed Term Contract
Shift pattern: Full Time
Location: Nottingham
The Digital Services Team is responsible for leading a wide range of operational and business processes across our UK and ROI digital platforms, ensuring that they operate effectively, deliver value, and always enhance the customer experience. The team is comprised of four main areas: Digital Promotions & Events, Digital Product Enrichment, Digital Services Projects & Transformation, and Digital Content Systems Support.
We have a new opportunity to join our team in the Digital Services Promotions space to be a key subject matter expert, contributing to a range of digital and business‑wide transformation projects. We have an ambitious plan to improve our colleague and shopper experience and achieve our overall goals for Boots and our customers.
Key responsibilities:- You will oversee daily workload planning and prioritisation, ensuring the team can effectively respond to changing priorities, manage ad‑hoc requests, and consistently deliver high‑quality BAU activity.
- You will act as a point of escalation, supporting assistants in resolving issues and keeping stakeholders informed with clear expectation management.
- You will coach, lead, and support a team of assistants, ensuring they have the skills and knowledge required to accurately build and validate promotions.
- You will champion capability development, encourage continuous improvement, and embed high standards across the team.
- You will use your specialist knowledge of promotions to improve processes, strengthen ways of working, and eliminate inefficiencies.
- You will build strong relationships and work closely with Ecommerce, Loyalty, Trading, and the wider Operations team to ensure all online promotion activity lands accurately and on time.
- You will support effective communication between teams and foster a collaborative environment that ensures operational success.
- You will represent Digital Services in broader digital transformation projects, providing operational expertise to influence decisions and future capability.
- In partnership with your manager, you will ensure projects are scoped effectively, executed to a high standard, and deliver meaningful improvements for colleagues and customers.
- Develop appropriate reporting and analysis to maintain and improve our data requirements and find gaps or opportunities to increase conversion and customer engagement.
- A passion for customers, an eye for detail, and a pragmatic approach with operational experience.
- A passion for developing others – supporting, coaching, and empowering your team to grow their skills, build confidence, and deliver high‑quality work.
- Experience and confidence in managing stakeholders across multiple teams, levels and third parties.
Digital Promotions Assistant Manager - 12 m FTC in London employer: Boots
At Boots, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Nottingham. As a Digital Promotions Assistant Manager, you will not only lead a talented team but also benefit from extensive professional development opportunities, ensuring your growth aligns with our ambitious goals to enhance customer experiences. With a commitment to employee well-being and a focus on continuous improvement, Boots provides a rewarding environment where your contributions truly matter.
