At a Glance
- Tasks: Drive new services and enhance customer experience through data-driven insights.
- Company: Join Boots, a leading retail brand committed to innovation and inclusivity.
- Benefits: Enjoy competitive pay, generous discounts, flexible benefits, and continuous learning opportunities.
- Other info: Be part of a supportive team that values diversity and growth.
- Why this job: Make a real impact in a dynamic environment while shaping your career path.
- Qualifications: Experience in business development and strong analytical skills are essential.
The predicted salary is between 45000 - 55000 £ per year.
Contract: Full-time, Permanent
Location: Nottingham (Support Office)
What You'll Be Doing
- Identify, shape, and onboard new value‑adding services into the CSC, including revenue generating activity and consolidated workloads to improve productivity and consistency.
- Use insight and performance data to demonstrate value delivered, review trends, and identify future service opportunities.
- Partner with senior stakeholders to influence direction and ensure services deliver measurable impact.
- Hold accountability for the Customer Benefits programme, ensuring strong governance, operational embedding, and clear value outcomes.
- Work closely with the Head of CX Operations, CX Operations Development, Operations leaders, Finance, and Commercial partners to ensure services are operationally viable and well supported.
- Ensure new services align with CSC capability and strategic priorities, turning insight into action and driving meaningful change.
What You’ll Need to Have (Our Must‑Haves)
- Significant experience in business development, business partnering, or commercial roles, ideally within a contact centre or customer operations environment.
- Strong analytical skills, with the ability to interpret performance, financial, and customer insight data to inform decisions.
- Proven ability to build trusted relationships with senior stakeholders and shape value‑based propositions.
- Experience working across complex, matrixed organisations.
- Strong commercial and strategic thinking capability.
- Confidence translating business needs and data‑led insight into operationally viable services.
- Excellent communication, influencing, and negotiation skills.
- Ability to use data and insight to tell compelling performance and value stories.
It Would Be Great If You Also Have
- Experience leading or facilitating senior stakeholder forums such as MBRs.
- Exposure to revenue generating or efficiency‑driven service models.
- Experience partnering with finance or commercial teams.
- Background in retail, healthcare, or large customer‑centric organisations.
- A curious, opportunity‑driven mindset with comfort operating in ambiguity.
Where Your Brilliance Can Take You
At Boots, we believe in nurturing talent and providing opportunities for growth. You'll have access to continuous learning and development, allowing you to shape your career path and make a lasting impact.
Why Boots?
- Boots Retirement Savings Plan
- Generous employee discounts for you and a family member
- Enhanced maternity/paternity/adoption leave pay
- Discretionary annual bonus
- Flexible benefits scheme including options for additional holiday and discounted gym memberships
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
At Boots, we’re proud to be an equal opportunity employer, creating a welcoming environment where everyone can thrive. We believe that when our people feel valued and included, they can truly make a difference.
cx Business Development Manager in London employer: Boots
At Boots, we are committed to fostering a dynamic and inclusive work environment where our employees can thrive. As a CX Business Development Manager based in Nottingham, you will benefit from generous employee discounts, a robust retirement savings plan, and a flexible benefits scheme that supports your well-being and career growth. With a strong focus on continuous learning and development, you'll have the opportunity to shape your career while making a meaningful impact within a leading customer-centric organisation.
StudySmarter Expert Advice🤫
We think this is how you could land cx Business Development Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Boots or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Understand their customer operations and think about how your experience aligns with their goals. This will help you speak their language and show you're the right fit.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've used data to drive decisions or improved services in past roles. This will demonstrate your analytical skills and ability to create value.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace cx Business Development Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in business development and customer operations. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Analytical Skills:Since this role requires strong analytical abilities, include examples of how you've used data to drive decisions in your previous roles. We love seeing candidates who can turn numbers into compelling stories that demonstrate value.
Highlight Stakeholder Relationships:Building trusted relationships is key for us. Share specific instances where you’ve successfully partnered with senior stakeholders to influence outcomes. This will show us you have the interpersonal skills we’re looking for!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Boots
✨Know Your Numbers
Make sure you brush up on your analytical skills before the interview. Be ready to discuss how you've used performance and financial data in past roles to drive decisions and improve services. Having specific examples at hand will show that you can translate data into actionable insights.
✨Build Relationships
Since this role involves partnering with senior stakeholders, think about how you can demonstrate your relationship-building skills. Prepare anecdotes that highlight your ability to influence and collaborate effectively with others, especially in complex environments.
✨Showcase Your Strategic Thinking
Be prepared to discuss how you've shaped value-based propositions in previous roles. Think of instances where your strategic thinking led to measurable outcomes. This will help illustrate your capability to align services with organisational priorities.
✨Communicate Clearly
Excellent communication is key for this position. Practice articulating your thoughts clearly and concisely. You might even want to prepare a short pitch about a service improvement idea, as this could showcase your ability to tell compelling stories using data and insight.
