At a Glance
- Tasks: Connect with customers, solve their problems, and create positive experiences every day.
- Company: Join Boots, a leading brand dedicated to exceptional customer care.
- Benefits: Enjoy competitive salary, generous discounts, flexible benefits, and 24/7 support.
- Other info: Structured training and career growth opportunities await you!
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Empathy, problem-solving skills, and a knack for customer service are essential.
The predicted salary is between 25652 - 25652 £ per year.
Start Date: From June 2026
Contract: Fixed Term until 31 August 2026 (with possibility of extension)
Salary: £25,652.88
Working hours: 25 - 37.5 hours
Operating Hours:
- Monday to Friday 8:30am to 6:30pm
- Saturday 8:45am to 5pm
- Sunday 10am to 5pm
Shift Patterns:
- Week 1: 44 hours spread across 6 days
- Week 2: 31 hours over 4 days
We are only able to consider part-time applicants who can work at least 25 hours per week and are available on weekends.
About the role:
Do you love connecting with people? Are you motivated by solving problems and making a real difference? If you get satisfaction from knowing that you’ve genuinely helped someone, this could be the role for you. At Boots, we believe every interaction counts. We’re looking for enthusiastic individuals to join our customer support centre team and deliver care and confidence to our customers every day. As an advisor in our Nottingham-based contact centre, every call is an opportunity to create a positive experience that both helps the customer and builds trust in our brand.
What you’ll be doing:
You will support customers by listening, understanding their needs, and finding the right solution to their problem, leaving them feeling more supported than when they first reached out. Exceptional customer service isn’t just a goal here – it’s what we do every day and knowing the impact you’ve made to each individual is what makes this role truly rewarding.
Key Responsibilities:
- Handling 80-100 calls from Boots customers during peak periods, ensuring a prompt and professional response.
- Understanding customer needs to provide tailored support and solutions.
- Assisting with queries about Boots.com, the Advantage Card, and our Healthcare services.
- Encourage customers to take up relevant services, focusing on achieving agreed targets while maintaining excellent customer care.
- Collaborating with team members to enhance the overall customer experience.
Training Program:
You’ll receive structured training and strong support from day one. Your first week is full time, regardless of contracted hours, so you can build confidence quickly. By the end of week one, you’ll begin taking customer calls with close guidance from our training team. After this, you’ll move into our graduation area, where you’ll continue to develop your skills in a supported environment. During this period, you’ll learn new systems, build your product knowledge, and gradually take on more complex queries with help always on hand.
Qualifications - Must Haves:
- The ability to understand and address customer needs and challenges with genuine empathy and compassion.
- A knack for resolving customer queries efficiently and effectively.
- Comfortable working in a fast-paced environment while maintaining high-quality service.
- Excellent organisational skills to manage multiple tasks.
- Proficiency in using computer systems and adapting to new software with ease.
Additional Preferences:
- Previous experience in a customer service environment.
- Problem-solving skills.
- A willingness to learn and adapt in a fast-paced setting.
Benefits:
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
There’s lots more in our benefits and discounts, MyBoosts – there to give you that little lift in your everyday.
Equal Opportunity:
At Boots, we’re proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we’re committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
Customer Service Advisor in London employer: Boots
Boots is an exceptional employer that prioritises employee well-being and growth, offering a supportive work culture in its Nottingham-based contact centre. With structured training, flexible benefits, and generous discounts, employees are empowered to thrive while making a meaningful impact on customers' lives. Join us to be part of a team that values every interaction and fosters a sense of belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Boots. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling calls and give you a chance to showcase your problem-solving skills during the interview.
✨Tip Number 3
Be yourself! Authenticity goes a long way in customer service roles. Share your personal experiences and how you've helped others in the past. This will help the interviewers see your genuine passion for making a difference.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Boots careers page. This not only streamlines the process but also shows your enthusiasm for the role. Plus, it’s super easy!
We think you need these skills to ace Customer Service Advisor in London
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for helping others shine through. We want to see how much you enjoy connecting with people and solving their problems, so share any relevant experiences that highlight your customer service skills.
Tailor Your Application:Make sure to customise your application to reflect the specific requirements of the Customer Service Advisor role. Use keywords from the job description to demonstrate that you understand what we're looking for and how you fit the bill.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on showcasing your skills and experiences that directly relate to the role. This will help us see your potential quickly!
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Boots
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with Boots' values and how they relate to customer service. This will help you demonstrate your enthusiasm for the position and show that you’re genuinely interested in making a difference.
✨Practice Active Listening
During the interview, showcase your ability to listen actively. This is crucial for a customer service role. When asked questions, take a moment to think before responding, and ensure you address the interviewer’s points directly. This will reflect your understanding of customer needs and your problem-solving skills.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your customer service skills. Think of examples from your past experiences where you successfully resolved issues or helped customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Show Your Team Spirit
Collaboration is key in this role, so be ready to discuss how you work well in a team. Share examples of how you’ve contributed to a positive team environment in previous jobs. Highlighting your ability to support colleagues while maintaining excellent customer care will set you apart.
