At a Glance
- Tasks: Help customers find the perfect gifts and create memorable shopping experiences.
- Company: Join Boots, a leading retailer with a festive spirit.
- Benefits: Competitive pay, generous discounts, and wellbeing support.
- Other info: Temporary role with potential for longer-term opportunities.
- Why this job: Be part of a fun team during the exciting Christmas season.
- Qualifications: Customer-focused attitude and team player mentality.
The predicted salary is between 13 - 15 £ per hour.
The hourly rate for this role is £13.02 and up to £15.10 across selected locations within London. This is a weekly paid role.
Ready to make someone's day this Christmas? Join Boots as a Seasonal Customer Advisor and be part of something special.
The festive season at Boots is one of the busiest and most exciting times of the year, and we're looking for enthusiastic people to help create brilliant experiences for our customers when it matters most.
About the opportunity
As a Seasonal Customer Advisor, you'll be at the heart of the action, helping customers find the perfect gift, discover great offers and get what they need for the celebrations ahead.
You'll be the friendly face customers turn to for advice and support, creating feel-good moments that make a real difference and keep them coming back all year round.
This is an important role where you'll help deliver a great experience for our customers.
It's also a fast-paced and active role where priorities can change quickly throughout the day.
You won't just be helping customers on the shop floor. You'll also support deliveries, replenish stock, and help keep the store looking its best.
Working in store is a real team effort, so you'll need to be flexible and ready to step into different areas to keep things running smoothly.
You'll feel good knowing you're playing your part and enjoy a strong sense of teamwork and fun as everyone pulls together during our busiest season.
If you enjoy helping people, staying busy and being part of a supportive team, this could be the role for you.
This is a temporary role, with the potential for longer-term opportunities depending on local availability.
What you'll be doing
You will
- Welcome customers, understand their needs and help them find the right products, gifts, services and offers.
- Create memorable customer experiences through friendly, personalised service.
- Help customers complete purchases using tills and self-checkouts.
- Replenish stock and keep shelves full
- Support deliveries and help organise stock in the stockroom.
- Keep the store and shopping areas look their best.
- Work across different areas of the store and support your team wherever help is needed.
- What you'll need to have (our must-haves)
- Available to work Bank Holidays including Black Friday week and weekend, Cyber Monday, Christmas Eve, Boxing Day and New Year's Day.
- Customer-focused — enjoys talking to people and helping customers have a great experience.
- Team player — supports others and cares about team success.
- Operations ready — comfortable balancing customer service with stock, fulfilment and shop floor tasks.
- Proactive attitude — sees what needs doing and takes ownership.
- Resilient — stays positive and focused during busy periods.
- Energy and stamina — keeps energy high throughout long, active shifts.
- Confident asking questions — asks for help when needed to get things right.
- Comfortable with technology — learns new systems and confidently uses handheld devices, tills and self-checkouts.
- It would be great if you also have
- Previous experience in a retail or customer-facing environment.
- Familiarity with Boots products and services.
- Where your brilliance can take you
You’ll receive industry-recognised training and build valuable experience along the way.
You may go on to explore more in Retail, Pharmacy, Beauty or Opticians, or ultimately progress into management.
There are plenty of paths to follow for you to become brilliant with Boots —you can read some of our colleagues stories here
- Rewards designed for you
- Generous employee discount across Boots and our partner brands
- Discounts at nationwide retailers
- 24/7 counselling and wellbeing support through our Employee Assistance Programme
There’s lots more in our benefits and discounts, My Boosts – there to give you that little lift in your everyday. Find out more at https://www. boots. jobs/why-boots/rewards-benefits
Exclusions may apply; eligible roles only. Please note that any salary estimates provided on third-party sites are not endorsed by Boots and may not be accurate .
A bit about us
At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported, and free to be themselves.
We believe that when our people feel valued and included, they thrive, so we're committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
What’s next?
If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps.
Where a role is advertised as full-time, we are open to discussing part-time and job share options.
If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.
We hope to hear from you soon.
Be brilliant with Boots.
Keywords
Retail, Stores, Customer, Customer Service, Store, Sales, Retail Sales, Cash Handling, Stock, Seasonal, Christmas, Temporary, Counter Sales, picking, packaging, distribution, operations, assistant, UK, Xmas, Customer Advisor, Sales Assistant, Festive, Seasonal Job, Festive Job, Job, Christmas Job, Customer Assistant, Retail Assistant, delivery, Assistant
Customer Advisor (Seasonal) in London employer: BOOTS
Boots is an exceptional employer, especially for those looking to make a meaningful impact during the festive season. With a strong emphasis on teamwork and customer service, employees enjoy a supportive work culture that fosters personal growth and offers industry-recognised training. Additionally, the generous employee discounts and wellbeing support ensure that staff feel valued and motivated throughout their time with us in London.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor (Seasonal) in London
✨Hit the Ground Running with Seasonal Hiring!
Many customer support roles, especially seasonal ones, ramp up around holidays or special events. Keep an eye out for hiring fairs or open days in your area. Local businesses often need a boost during peak times, so don’t hesitate to drop in and chat directly with the team at places like BOOTS.
✨Join Customer Support Communities
Dive into online communities focused on customer support, like forums or social media groups. This is a fantastic way to connect with others in the field, learn about unadvertised roles, and share experiences. Plus, you never know when a connection might lead to an opportunity at places like BOOTS.
✨Show Off Your Skills!
Since you're targeting a seasonal role, create a quick online portfolio showcasing your customer support skills. Whether it’s resolving customer queries, handling difficult conversations, or just general customer engagement – put it all out there! Make sure to share the link when you apply to BOOTS.
✨Be Prepared for the Busy Season
You know seasonal work can get intense, so brush up on common customer queries and best practices before interviews. When you’re prepared to talk about handling high-stress situations, it shows you’re ready to step in during the crunch periods. This is likely to impress the team at BOOTS!
We think you need these skills to ace Customer Advisor (Seasonal) in London
Some tips for your application 🫡
Show Off Your Customer Support Skills:In your CV, make sure to highlight any previous experience you've had in customer support or related fields. This could include resolving customer issues, handling complaints, or even just being a go-to person for friends and family. Use specific examples that demonstrate your capability to help others effectively—the more relatable, the better!
Tailor Your Cover Letter with Enthusiasm:For a seasonal role at BOOTS, we want to see your excitement for both the job and the company. Use your cover letter to express why you're interested in customer support specifically and how you're eager to help customers during peak times. Mention any relevant skills or experiences that make you a perfect fit!
Flexibility is Key:Seasonal positions often require adaptability, so emphasise your willingness to work varying shifts or tackle new challenges. Let us know about your flexibility in your cover letter, as it shows you're ready to jump into action when needed and helps us understand your availability throughout the season.
Emphasise Soft Skills and Teamwork:In customer support, your soft skills are just as crucial as your experience. Highlight qualities like patience, empathy, and communication in your CV and cover letter. If you have examples of working in a team to solve problems or improve processes, shout about them—they'll show us how you can contribute to a great atmosphere at BOOTS!
How to prepare for a job interview at BOOTS
✨Showcase Your Customer Empathy
In customer support, empathy is key! Come prepared with examples from past experiences where you handled customer issues. Think of specific situations where you turned a frustrated customer into a satisfied one, because those real-life stories will show BOOTS that you've got the right attitude for their team.
✨Know the Tools of the Trade
Familiarise yourself with popular customer support tools like Zendesk or Freshdesk. If you've used any chat or ticketing systems before, be ready to discuss how you navigated them and any challenges you overcame. This will demonstrate that you're not just a people person but also tech-savvy, which is super important in this field.
✨Prepare for Role-Playing Scenarios
Expect some role-playing during your interview where you'll be asked to deal with a hypothetical customer scenario. Practise handling common issues, such as a complaint about a product or service delay. This will give you a chance to display your problem-solving skills and how you maintain professionalism under pressure.
✨Highlight Your Flexibility and Enthusiasm
As this is a seasonal position, let your passion shine! Talk about your willingness to dive into the role, your adaptability to busy periods, and how you thrive in high-pressure environments. Share why you're excited to join BOOTS during this peak time and how you can be an asset to their team.
