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- Tasks: Assist customers, manage tills, and ensure a smooth shopping experience.
- Company: Join Boots, a leading retail brand committed to inclusivity and customer care.
- Benefits: Competitive pay, employee discounts, flexible benefits, and award-winning training.
- Other info: Flexible working options available; perfect for students and first-time job seekers.
- Why this job: Kickstart your career in a dynamic environment with opportunities for growth.
- Qualifications: No experience needed; just a passion for helping others and teamwork.
The predicted salary is between 27100 - 31400 £ per year.
The hourly rate for this role is £13.02 and up to £15.10 across selected locations. The hourly rate will increase after 6 months in role.
Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge, this could be the start of a new career with us.
About the role
You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also:
- Help our customers and put them at ease; whether that’s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn’t considered or simply offering a basket - it's the little things that make a difference.
- Get to know our in-store offers and schemes and promote them - the more info we can give our customers the better.
- Help our stores run smoothly - this could look like ensuring we have the right products displayed on the shop floor, providing a great service to customers, or helping with replenishing stock from our deliveries.
- Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of.
You will be provided with award-winning training accredited by the Institute of Customer Service.
What you’ll need to have
Full training is provided for this role, and we are looking for people who:
- Excel in a varied environment, working at pace.
- Communicate and listen effectively.
- Enjoy working as part of a team, promoting a collaborative team dynamic.
- Know that the little things make the biggest difference for customer interactions.
- Desire to be a proud brand ambassador for Boots and help our customers find the best products for them.
- Have 5 years of unbroken references to obtain an airside pass. References must be day specific. There must not be any unaccounted periods between each of the reference dates of more than 28 days. If an unaccounted period is longer than 28 days, an additional reference should be provided to cover this short period. The five-year period will need to cover the exact last 5 years, from today's date.
It would be great if you also have:
- Experience providing customer care and delivering great customer service but this is not essential.
Our benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you.
Why Boots
We're always looking for people who care about changing things for the better. You'll join a company that is evolving and always looking to improve. We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.
As the heart of everything we do at Boots, it's with you, we can change for the better.
What's next
If your application is successful, you will be invited to attend an in-store interview within the next 14 days. We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Information about the role: We are now recruiting Customer Advisors for our London, Stansted Airport Airside Terminal Airport Store. We are looking for candidates to join us as soon as possible and who can be flexible to meet our customers needs. You will cover shifts between the hours of 12:00 to 20:30 Saturday and Sunday.
Customer Advisor (Airport) in London employer: Boots
Contact Detail:
Boots Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor (Airport) in London
✨Tip Number 1
Get to know the company inside out! Research Boots, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different scenarios in-store. Role-playing with a friend can help you feel more confident and ready to impress during the interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional. It shows you care about the opportunity and are ready to represent the brand well.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and benefits right there.
We think you need these skills to ace Customer Advisor (Airport) in London
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application for the Customer Advisor role. Highlight any relevant experience or skills that match the job description, especially your customer service skills and teamwork abilities.
Show Enthusiasm: Express your excitement about the opportunity to work with us at Boots! Let us know why you’re passionate about customer service and how you can help create a fantastic shopping experience for our customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Boots
✨Know Your Stuff
Before the interview, make sure you’re familiar with Boots' products and services. Brush up on their in-store offers and schemes so you can confidently discuss how you would promote them to customers.
✨Showcase Your People Skills
As a Customer Advisor, communication is key. Prepare examples of how you've successfully interacted with customers in the past. Think about times when you’ve gone the extra mile to help someone – those little things really do make a difference!
✨Team Player Vibes
Boots values teamwork, so be ready to talk about your experiences working in a team. Share stories that highlight your ability to collaborate and support your colleagues, especially in a fast-paced environment like an airport store.
✨Be Flexible and Positive
Flexibility is crucial for this role, especially with varying shifts. During the interview, express your willingness to adapt to different situations and demonstrate a positive attitude towards challenges. This will show that you’re ready to contribute to a smooth-running store.