Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Create and deliver personalised marketing plans that engage customers.
- Company: Join Boots, a leading brand with a vibrant marketing team.
- Benefits: Enjoy generous discounts, flexible benefits, and a supportive work environment.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real impact on customer experiences and drive commercial success.
- Qualifications: Background in marketing with strong communication and analytical skills.
The predicted salary is between 30000 - 40000 £ per year.
Join Boots as a CRM Specialist within the dynamic Marketing team in Nottingham. You will develop personalised marketing plans and manage impactful communications that resonate with customers, collaborating with internal and external stakeholders to deliver effective customer communications and real commercial results.
Key Responsibilities
- Create, own, and deliver the CRM plan and incentives.
- Collaborate with the wider marketing team to respond to briefs based on business objectives.
- Review and analyse commercial and customer impact to identify opportunities.
- Assign KPIs and optimise customer journeys based on results.
- Work with the Customer Marketing team to enhance the total customer experience.
Qualifications – Must-Haves
- Background in marketing, ideally with CRM, digital, or printed communications experience.
- A creative mindset with a customer‑first and analytical approach.
- Excellent relationship‑building, organisational, and communication skills.
- Flexibility and a willingness to contribute to various projects.
Additional Preferred Experience
- Experience in data analysis and customer segmentation.
- Familiarity with marketing automation tools.
Benefits
- Boots Retirement Savings Plan (up to 6% company contribution)
- Discretionary annual bonus
- Generous employee discounts for you and a family member
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including options to buy additional holiday, discounted gym membership, life assurance, activity passes, and more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
Equal Opportunity Statement
Boots is a proud equal opportunity employer; we are committed to creating an inclusive workplace where everyone feels welcome and supported. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case‑by‑case basis.
CRM Specialist - 12 Month FTC/Secondment in London employer: Boots
Contact Detail:
Boots Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Specialist - 12 Month FTC/Secondment in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Boots on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your CRM experience and successful campaigns. Bring these along to interviews to demonstrate your impact.
✨Tip Number 3
Be ready to discuss data! Since the role involves analysing customer impact, brush up on your data analysis skills and be prepared to talk about how you've used data to drive results.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Boots team.
We think you need these skills to ace CRM Specialist - 12 Month FTC/Secondment in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the CRM Specialist role. Highlight your marketing experience, especially in CRM and customer communications, so we can see how you fit into our team.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're passionate about this role and how your skills align with our needs. Be creative and show us your customer-first mindset!
Showcase Your Analytical Skills: Since data analysis is key for this position, include examples of how you've used data to drive decisions or improve customer journeys. We love seeing those analytical chops in action!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at Boots
✨Know Your CRM Inside Out
Make sure you brush up on your CRM knowledge before the interview. Understand the latest trends in customer relationship management and be ready to discuss how you've applied these in past roles. This will show that you're not just familiar with the basics, but that you're genuinely passionate about the field.
✨Showcase Your Analytical Skills
Since the role involves data analysis and customer segmentation, prepare examples of how you've used data to drive marketing decisions. Be ready to discuss specific KPIs you've worked with and how you've optimised customer journeys based on results. This will demonstrate your analytical mindset and ability to deliver real commercial results.
✨Highlight Your Collaboration Experience
Collaboration is key in this role, so think of instances where you've successfully worked with internal and external stakeholders. Share stories that illustrate your relationship-building skills and how you’ve contributed to team projects. This will help them see you as a team player who can thrive in their dynamic marketing environment.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the company's CRM strategies or how they measure success in their marketing campaigns. This shows your genuine interest in the role and helps you assess if it's the right fit for you.