Location - Hybrid (travel to Islington as required)
Contract - Maternity cover, Full-Time
Recruitment Partner - Frankie McCallister-Lyas
About the role & team:
Reporting into our Head of Clinical Operations, you will support day to day clinical operational requirements within Boots Digital Health. As a leader of the Clinical Operations team, you will oversee the day to day clinical operations to meet our service level agreements to patients, you will actively investigate and help resolve operational inefficiencies as well as supporting with the planning and forecasting of clinician capacity.
Key Responsibilities:
What you'll need to have:
● Experience working on operational efficiencies with Product and Tech teams
● Experience working on/ analysing the Clinical Capacity Forecast Model
Rewards designed for you:
• Pension membership (PRSA)
• Partial paid maternity leave
• Discretionary annual bonus
• Generous employee discounts
• Flexible benefits scheme
There's lots more in our benefits and discounts, MyBoosts - there to give you that little lift in your everyday. Find out more at boots.jobs/rewards
*Exclusions may apply (eligible roles only) Please note that any salary estimates provided on third-party sites are not endorsed by Boots Ireland and may not be accurate.
A bit about us:
At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we're committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
What's next:
If your application is successful, our in-house recruitment team will be in touch to arrange any next steps and to answer any initial questions you have. If you have not been successful on this occasion, you’ll be notified by email.
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
We hope to hear from you soon.
Be brilliant with Boots.
Keywords
CLINICAL, OPERATIONS, MANAGER
Contract - Maternity cover, Full-Time
Recruitment Partner - Frankie McCallister-Lyas
About the role & team:
Reporting into our Head of Clinical Operations, you will support day to day clinical operational requirements within Boots Digital Health. As a leader of the Clinical Operations team, you will oversee the day to day clinical operations to meet our service level agreements to patients, you will actively investigate and help resolve operational inefficiencies as well as supporting with the planning and forecasting of clinician capacity.
Key Responsibilities:
- Oversee the day to day clinical operation to ensure we meet our SLAs and targets.
- Support the Head of Clinical Operations with planning and forecasting of capacity.
- Maintain/ oversee the capacity forecast model and conduct analysis on performance.
- Manage the training programme for Clinical Operations Co-ordinators..
- Responsible for training and coaching clinicians both 1:1 and in groups to deliver the clinical team onboarding programme.
- Accountable for launching new products and adherence to the SOP.
- Identify Clinical Operations inefficiencies, Submit Idea and Continuous Improvement initiatives and manage continuous improvement through to realisation working closely with the Product and Tech teams.
- Support the product team with data to sizing and scoping operational initiatives.
- Be the eyes and ears of Clinical Operations at Planning Increment sessions.
- Identify, flag and raise bugs found in new features.
- Accountable for PIMs hygiene and medication set up.
What you'll need to have:
- Worked as a Clinical Operations co-cordinator for at least 6 months or possess comparable experience.
- Have demonstrated great communication and decision making skills.
- The ability to deal with sensitive information and demonstrate confidentiality.
- Self-motivated to prioritise workload, be able to delegate roles to clinicians, identify risks and mitigations, noticing the finer details.
- Is able to work in a fast paced, “at-scale” environment.
- Has demonstrated to effectively motivate and manage the direction/work for the clinical team.
- Be able to pragmatically and objectively evaluate opportunities and be creative with your solutions to solve the issue at hand.
● Experience working on operational efficiencies with Product and Tech teams
● Experience working on/ analysing the Clinical Capacity Forecast Model
Rewards designed for you:
• Pension membership (PRSA)
• Partial paid maternity leave
• Discretionary annual bonus
• Generous employee discounts
• Flexible benefits scheme
There's lots more in our benefits and discounts, MyBoosts - there to give you that little lift in your everyday. Find out more at boots.jobs/rewards
*Exclusions may apply (eligible roles only) Please note that any salary estimates provided on third-party sites are not endorsed by Boots Ireland and may not be accurate.
A bit about us:
At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we're committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
What's next:
If your application is successful, our in-house recruitment team will be in touch to arrange any next steps and to answer any initial questions you have. If you have not been successful on this occasion, you’ll be notified by email.
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
We hope to hear from you soon.
Be brilliant with Boots.
Keywords
CLINICAL, OPERATIONS, MANAGER
