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- Tasks: Be the go-to person for care home customers, ensuring top-notch service and smooth pharmacy operations.
- Company: Join Boots, a leading name in healthcare with a focus on inclusivity and community.
- Benefits: Enjoy flexible benefits, generous discounts, and a supportive work environment.
- Other info: Flexible working options available to suit your lifestyle.
- Why this job: Make a real difference in people's lives while growing your career in a dynamic setting.
- Qualifications: NVQ2 in Pharmaceutical Science and problem-solving skills in healthcare are essential.
The predicted salary is between 30000 - 40000 £ per year.
As a Care Services Partner, your job is to provide a single point of contact for care home customers ensuring excellent customer care is always provided whilst leading the operational running of the care services pharmacy. You will work in partnership with local stakeholders to enable delivery of this outstanding level of service to care services users. You will work onsite and report to the store manager.
Your priorities will include:
- Planning the Care Services workload to ensure that your team provides the very best service possible.
- Working in partnership with a local network of around 40 care homes, store teams and GP surgeries to deliver outstanding care to enable retention of existing homes and growth of new customers.
- Resolving queries and issues raised by care homes.
- Supporting with dispensing duties including labelling, priming, preparing MARR sheets, ordering, dispensing, endorsing, checking prescriptions and collecting prescriptions.
- Working with the Regional Business Manager to become an ambassador for Boots within the local community and assist in the sign-up of new business.
- Working across all parts of the pharmacy in the store, including the healthcare counter.
These are the essential skills or experience needed to succeed in this role:
- NVQ2 in Pharmaceutical Science (or equivalent).
- Experience with problem solving in a healthcare environment with a focus on getting it right for your customers.
It would be great if you also have:
- NVQ3 in Pharmaceutical Science (or equivalent).
- A full driving licence as you’ll visit the Care Homes you’re supporting.
Our benefits include:
- Boots Retirement Savings Plan.
- Discretionary annual bonus.
- Generous employee discounts.
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child.
- Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.
If this feels like the right job to you and you apply, your application will be reviewed by our team, and we will contact you as soon as we can. If successful, we will contact you to arrange an interview with the hiring manager.
We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
Care Services Customer Partner in London employer: Boots
Contact Detail:
Boots Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Services Customer Partner in London
✨Tip Number 1
Network like a pro! Reach out to people in the care services sector, especially those connected to Boots. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show your passion for customer care! During interviews, share specific examples of how you've gone above and beyond for customers in previous roles. This will demonstrate that you’re the perfect fit for the Care Services Customer Partner position.
✨Tip Number 3
Prepare for situational questions! Think about scenarios where you had to solve problems in a healthcare setting. Practising your responses will help you feel more confident and ready to impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Boots family!
We think you need these skills to ace Care Services Customer Partner in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Care Services Customer Partner role. Highlight your experience in customer care and problem-solving in a healthcare environment, as these are key to impressing us!
Showcase Your Skills: Don’t just list your qualifications; explain how they relate to the job. If you have an NVQ2 or NVQ3 in Pharmaceutical Science, let us know how this has prepared you for working with care homes and pharmacy operations.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your experiences and skills shine through without unnecessary fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Boots
✨Know Your Care Services Inside Out
Before the interview, make sure you understand the role of a Care Services Customer Partner. Familiarise yourself with the specific responsibilities, such as planning workloads and resolving queries from care homes. This will show your potential employer that you're genuinely interested and prepared.
✨Showcase Your Problem-Solving Skills
Since problem-solving is key in this role, think of examples from your past experiences where you've successfully resolved issues in a healthcare environment. Be ready to discuss these scenarios during the interview to demonstrate your capability in handling challenges effectively.
✨Emphasise Teamwork and Partnerships
This position involves working closely with local stakeholders, so highlight your experience in teamwork and collaboration. Share examples of how you've worked with others to achieve common goals, especially in a healthcare setting, to illustrate your ability to build strong partnerships.
✨Prepare Questions for Your Interviewers
Having thoughtful questions ready shows your enthusiasm for the role and helps you assess if the company is the right fit for you. Ask about the team dynamics, the challenges they face, or how success is measured in the role. This not only engages your interviewers but also gives you valuable insights.