At a Glance
- Tasks: Help customers with skincare advice and provide personalised beauty consultations.
- Company: Join the iconic Liz Earle team at John Lewis Cambridge.
- Benefits: Enjoy up to 75% employee discount, generous holiday allowance, and a bonus scheme.
- Other info: Flexible working options available; great career development opportunities.
- Why this job: Be part of a brand that values natural beauty and customer experience.
- Qualifications: Empathy, sales enthusiasm, and a passion for skincare are key.
Job Description
The hourly rate for this role is £12.98 - £13.81 depending on location.
Being a Liz Earle Customer Advisor is an exciting role where you\'ll help customers by advising them about their skincare and beauty needs. With a strong heritage, love for natural beauty and focus on the customer experience, this is your chance to be part of something truly special.
At Liz Earle, we live and breathe our Precious Recipe We Care More, We Never Settle, We Are One Team. These special ingredients make us who we are and guides how we work with each other and our customers. From our humble beginnings on the Isle of Wight, our values and ethos are the same today as day one and there\'s never been a more exciting time to join us.
About the role
Find out from Clare what a typical day as a Liz Earle advisor looks like. From engaging with customers to providing personalised beauty consultations, Clare\'s day is filled with helping people feel confident and beautiful in their own skin.
You will be based on our Liz Earle counter in store and report into the Counter Manager. Your main responsibilities will be to:
- Build great relationships with our customers and your colleagues
- Provide personalised consultations and skin services
- Meet your sales targets and tell customers about our Liz Earle offers and in store promotions
- Complete our award-winning 12-month Skin School development programme.
- Ensure your counter is beautifully presented to showcase the range of Liz Earle products
What you\'ll need to have
We are looking for people who:
- Welcome each customer and treat everyone with empathy and understanding
- Enjoy meeting sales targets and playing their part to deliver great team performance
- Love to learn and keep up to date with the latest skincare trends
- Are comfortable working both on their own and within a team
- Desire to be a proud brand ambassador for Liz Earle and help our customers find the best products for their needs
It would be great if you also have
- Previous experience working with customers
- Experience using skincare products on customers
Our benefits
- Liz Earle Employee discount of up to 75%
- Store discount (e.g., Boots or John Lewis)
- Quarterly Liz Earle Goody Box
- Discretionary team bonus scheme
- Become a certified skin expert with our CIBTAC (Confederation of International Beauty Therapy and Cosmetology) certification
- Generous holiday allowance that increases with length of service
- Personal Pension Scheme
We have a great range of benefits that go beyond salary and offer flexibility to suit you
Please note, any salary estimates given on third-party sites are not provided or endorsed by No7 Beauty Company or Liz Earle Beauty Co. Ltd and may not be accurate. All rewards and benefits are subject to change and eligibility.
Who we are
Five iconic brands make up No7 Beauty Company - No7, Liz Earle, Soap & Glory, Botanics and Sleek MakeUP. We believe in creating the best in beauty for everyone. We have a reputation for scientific innovation and create products with proven results, whilst being environmentally sustainable and socially responsible.
We are an equal opportunity employer. No matter where you work in No7 Beauty Company, we will empower you to be your authentic self. We share a culture where diversity, equity and inclusion are at the center of everything we do.
Join us and together we can achieve more.
What\'s next?
If this sounds like the perfect role for you, we look forward to receiving your application. If successful, you will be invited to attend an in-store interview within the next 14 days.
We are always open to discussing possible flexible working options. This includes job shares and reduced hours. If you need further support, we can provide reasonable adjustments during the application and interview process to help you to be at your best.
Liz Earle - Customer Advisor - John Lewis Cambridge employer: BOOTS
At Liz Earle, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions personal growth and development. As a Customer Advisor at our John Lewis Cambridge counter, you'll enjoy generous employee discounts, a comprehensive training programme, and the opportunity to become a certified skin expert, all while working in a supportive team environment that values diversity and inclusion. Join us to be part of a brand that truly cares about its people and customers, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Liz Earle - Customer Advisor - John Lewis Cambridge
✨Tip Number 1
Get to know the brand! Before your interview, dive into Liz Earle's products and values. This way, you can show genuine enthusiasm and connect with their ethos of natural beauty and customer care.
✨Tip Number 2
Practice your people skills! As a Customer Advisor, you'll be engaging with customers daily. Role-play with friends or family to get comfortable with providing personalised consultations and handling different customer scenarios.
✨Tip Number 3
Dress the part! When you go for your interview, make sure you look polished and professional. It reflects your understanding of the beauty industry and shows that you take pride in your appearance, just like Liz Earle does.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining the Liz Earle team.
We think you need these skills to ace Liz Earle - Customer Advisor - John Lewis Cambridge
Some tips for your application 🫡
Show Your Passion for Beauty:When writing your application, let your love for skincare and beauty shine through! Share any personal experiences or knowledge you have about Liz Earle products and how they align with our values. We want to see that you're genuinely excited about helping customers feel their best.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences match the role of a Customer Advisor. Use keywords from the job description, like 'personalised consultations' and 'building relationships', to show us you understand what we're looking for.
Be Yourself:We value authenticity, so don’t be afraid to let your personality come through in your writing. Share why you want to work with us at Liz Earle and how you can contribute to our team. Remember, we’re looking for someone who embodies our ethos of 'We Care More' and 'We Are One Team'.
Apply Through Our Website:To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your application and can get back to you promptly. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at BOOTS
✨Know Your Products
Before the interview, make sure you’re familiar with Liz Earle’s product range and their benefits. This will help you answer questions confidently and show your passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight how you built relationships and provided personalised service, as this is key for a Customer Advisor role.
✨Embrace the Brand Values
Familiarise yourself with Liz Earle’s core values: We Care More, We Never Settle, We Are One Team. Be ready to discuss how these resonate with you and how you can embody them in your role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or the Skin School programme. This shows your genuine interest in the role and the company culture.
