At a Glance
- Tasks: Lead a team, inspire customers, and provide personalised skincare consultations.
- Company: Join the Liz Earle team at Boots, a brand known for its quality skincare.
- Benefits: Enjoy up to 75% discount on products, generous holidays, and a pension scheme.
- Other info: Complete a 12-month development programme and enjoy career growth opportunities.
- Why this job: Make a real impact in skincare while developing your leadership skills.
- Qualifications: Passion for skincare and experience in team leadership required.
The predicted salary is between 27121 - 30506 £ per year.
Full‑time on site position offering career growth and competitive salary of £27,121 to £30,506 depending on location.
About the role
As a Liz Earle Counter Manager you’ll help customers by advising on their skincare needs and take full responsibility for your counter and team. You will be based at our Liz Earle counter in store, reporting into the Regional Business Manager.
Key Responsibilities
- Inspire and motivate your team to achieve and exceed sales targets through coaching and constructive feedback.
- Build great relationships with customers and colleagues.
- Provide personalised consultations and skin services.
- Deliver sales targets by creating business plans and driving in‑store promotions and Liz Earle offers.
- Complete our award‑winning 12‑month Skin School development programme.
- Ensure counter is beautifully presented to showcase the range of Liz Earle products.
- Serve as an ambassador for the Liz Earle brand.
What you’ll need to have
- Passion for skincare and a love of Liz Earle.
- Experience leading and motivating a team, inspiring performance, nurturing development, and ensuring the team feels supported.
- Outstanding customer service skills and ability to welcome and treat every customer with empathy.
- Ability to work with business plans, achieve sales targets and review performance.
- Enthusiasm for continuous learning and development, expanding skincare knowledge and service expertise.
It would be great if you also have
- Experience using skincare products on customers.
Benefits
- Employee discount up to 75% on Liz Earle products.
- Additional store discount (e.g., Boots or John Lewis).
- Quarterly Liz Earle Goody Box.
- Discretionary team bonus scheme.
- Certification as a CIBTAC skin expert.
- Generous holiday entitlement that increases with length of service.
- Personal Pension Scheme.
Liz Earle - Counter Manager at Boots employer: Boots
At Liz Earle, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Edinburgh's Straiton Pent Retail Park. Our commitment to employee growth is evident through our award-winning 12-month Skin School development programme and generous benefits, including up to 75% discount on our products and a supportive team environment that fosters personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Liz Earle - Counter Manager at Boots
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Boots, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Boots!
We think you need these skills to ace Liz Earle - Counter Manager at Boots
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Boots, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Boots and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Boots that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Boots
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
