At a Glance
- Tasks: Lead and inspire your team while providing personalised skincare consultations.
- Company: Join Liz Earle, a brand rooted in natural beauty and customer care.
- Benefits: Enjoy up to 75% employee discount, generous holidays, and a chance to become a certified skin expert.
- Other info: Flexible working options available; we support your journey with reasonable adjustments.
- Why this job: Be part of a supportive team that values personal growth and celebrates success.
- Qualifications: Passion for skincare, leadership experience, and outstanding customer service skills required.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
Being a Liz Earle Counter Manager is an exciting role where you\'ll help customers by advising them about their skincare needs and take full responsibility for your counter and team. With a strong heritage, love for natural beauty and focus on the customer this is your chance to be part of something truly special.
At Liz Earle, we live and breathe our Precious Recipe; We Care More, We Never Settle, We Are One Team. These special ingredients make us who we are and guides how we work with each other and our customers. From our humble beginnings on the Isle of Wight, our values and ethos are the same today as day one and there\'s never been a more exciting time to join us.
About the role
Find out from watching the video at the bottom of this page what a typical day as a Liz Earle advisor looks like and how Counter Managers support this. For Counter Manager specific information watch the video from minute 4:06.
From leading, inspiring and motivating the team to deliver the best shopping experience to all customers, a counter manager\'s day is filled with helping their people feel confident and beautiful in their own skin.
You will be based on our Liz Earle counter in store and report into the Regional Business Manager. Your main responsibilities will be to:
- Inspire and motivate your team to achieve and exceed their sales targets through coaching and sharing constructive feedback
- Build great relationships with customers and colleagues
- Provide personalised consultations and skin services
- Deliver your sales targets by creating business plans and driving in store promotions and Liz Earle offers
- Complete our award-winning 12-month Skin School development programme.
- Make sure your counter is beautifully presented to showcase the range of Liz Earle products
- Be an ambassador for the Liz Earle brand
What you\'ll need to have
- A passion for skincare and a love of Liz Earle
- Experience leading and motivating a team in a way that inspires performance, nurtures team development, celebrates success and ensures your team always feels supported and listened to
- Outstanding customer service - experience working with customers and the ability to ensure each customer is welcomed and treated with empathy and understanding no matter what time of day they visit
- The ability to work with business plans, achieve sales targets and review individual and team performance
- Enthusiasm for your ongoing learning and development journey, expanding your skincare knowledge and service expertise
It would be great if you also have
- Experience using skincare products on customers
Our benefits
- Liz Earle Employee discount of up to 75%
- Store discount (e.g., Boots or John Lewis)
- Quarterly Liz Earle Goody Box
- Discretionary team bonus scheme
- Become a certified skin expert with our CIBTAC (Confederation of International Beauty Therapy and Cosmetology) certification
- Generous holiday entitlement that increases with length of service
- Personal Pension Scheme
We have a great range of benefits that go beyond salary and offer flexibility to suit you.
Please note, any salary estimates given on third-party sites are not provided or endorsed by No7 Beauty Company or Liz Earle Beauty Co. Ltd and may not be accurate. All rewards and benefits are subject to change and eligibility.
What\'s next?
If this sounds like the perfect role for you, we look forward to receiving your application. If your application is successful, you\'ll be invited to attend an in-store interview.
We are always open to discussing possible flexible working options. This includes job shares and reduced hours. If you need further support, we can provide reasonable adjustments during the application and interview process to help you to be at your best.
#J-18808-LjbffrLiz Earle - Counter Manager in Dartford employer: BOOTS
At Liz Earle, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions teamwork and personal growth. Our commitment to employee development is evident through our award-winning Skin School programme and generous benefits, including up to 75% employee discount and a discretionary bonus scheme. Join us on the Isle of Wight, where you can inspire others while enjoying a fulfilling career in the beauty industry, all within a supportive and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Liz Earle - Counter Manager in Dartford
✨Tip Number 1
Familiarise yourself with Liz Earle's product range and brand values. Understanding their ethos of 'We Care More, We Never Settle, We Are One Team' will help you connect with the team and demonstrate your alignment with their mission during the interview.
✨Tip Number 2
Prepare to discuss your leadership style and how you've motivated teams in the past. Think of specific examples where you've inspired your team to exceed sales targets or improve customer service, as this is crucial for the Counter Manager role.
✨Tip Number 3
Showcase your passion for skincare by staying updated on industry trends and innovations. Being knowledgeable about skincare products and services will not only impress your interviewers but also demonstrate your commitment to ongoing learning and development.
✨Tip Number 4
Practice your customer service skills by role-playing different scenarios. Since outstanding customer service is a key requirement, being able to articulate how you would handle various customer interactions will set you apart during the interview process.
We think you need these skills to ace Liz Earle - Counter Manager in Dartford
Some tips for your application 🫡
Understand the Role:Before applying, make sure to thoroughly read the job description for the Counter Manager position at Liz Earle. Understand the key responsibilities and required skills, such as team leadership, customer service, and sales targets.
Tailor Your CV:Customise your CV to highlight relevant experience in skincare, team management, and customer service. Use specific examples that demonstrate your ability to inspire and motivate a team, as well as your passion for skincare.
Craft a Compelling Cover Letter:Write a cover letter that reflects your enthusiasm for the Liz Earle brand and your understanding of their values. Mention how your personal ethos aligns with 'We Care More, We Never Settle, We Are One Team' and provide examples of how you've embodied these principles in your previous roles.
Showcase Your Passion:In both your CV and cover letter, express your genuine passion for skincare and the Liz Earle products. Discuss any relevant experiences or knowledge you have about skincare that would make you a great fit for the role.
How to prepare for a job interview at BOOTS
✨Show Your Passion for Skincare
Make sure to express your genuine love for skincare during the interview. Share personal experiences with Liz Earle products and how they have impacted your skincare routine. This will demonstrate your enthusiasm and alignment with the brand's values.
✨Highlight Leadership Experience
Prepare examples of how you've successfully led and motivated a team in the past. Discuss specific strategies you used to inspire performance and celebrate successes, as this role requires strong leadership skills.
✨Demonstrate Customer Service Skills
Be ready to discuss your approach to outstanding customer service. Share anecdotes that showcase your ability to connect with customers, understand their needs, and provide personalised consultations, which is crucial for this role.
✨Familiarise Yourself with Business Plans
Understand the basics of business planning and sales targets. Be prepared to discuss how you would create and implement business plans to drive sales and promotions at the counter, showing that you can contribute to the company's success.
