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- Tasks: Lead and inspire your team while advising customers on skincare needs.
- Company: Join Liz Earle, a brand with a rich heritage in natural beauty.
- Benefits: Enjoy up to 75% employee discount, flexible working options, and generous holiday entitlement.
- Why this job: Be part of a passionate team that values customer care and personal growth.
- Qualifications: A love for skincare, leadership experience, and outstanding customer service skills are essential.
- Other info: Opportunities for flexible working arrangements and ongoing learning through our Skin School.
The predicted salary is between 28800 - 43200 £ per year.
Being a Liz Earle Counter Manager is an exciting role where you’ll help customers by advising them about their skincare needs and take full responsibility for your counter and team. With a strong heritage, love for natural beauty, and focus on the customer, this is your chance to be part of something truly special.
At Liz Earle, we live and breathe our Precious Recipe: We Care More, We Never Settle, We Are One Team. These values guide how we work with each other and our customers. From our humble beginnings on the Isle of Wight, our ethos remains unchanged, and there’s never been a more exciting time to join us.
About the role
Watch the videos at the bottom of this page to learn what a typical day looks like for a Liz Earle advisor and how Counter Managers support this. For role-specific information, watch the video from minute 4:06.
As a Counter Manager, you will lead, inspire, and motivate your team to deliver the best shopping experience, helping customers feel confident and beautiful in their own skin. You will be based on our Liz Earle counter in-store and report to the Regional Business Manager. Your main responsibilities will include:
- Inspiring and motivating your team to achieve and exceed sales targets through coaching and feedback
- Building strong relationships with customers and colleagues
- Providing personalized consultations and skin services
- Achieving sales targets by creating business plans and promoting Liz Earle offers
- Completing our 12-month Skin School development programme
- Ensuring your counter is well-presented to showcase our products
- Being an ambassador for the Liz Earle brand
What you\’ll need to have
- A passion for skincare and a love of Liz Earle
- Experience leading and motivating a team to perform and develop
- Outstanding customer service skills with empathy and understanding
- Ability to work with business plans, meet sales targets, and review performance
- Enthusiasm for ongoing learning and expanding skincare knowledge
It would be great if you also have
- Experience using skincare products on customers
Our benefits
- Liz Earle Employee discount of up to 75%
- Store discounts (e.g., Boots or John Lewis)
- Quarterly Liz Earle Goody Box
- Discretionary team bonus scheme
- Certification as a skin expert with CIBTAC
- Generous holiday entitlement that increases with service
- Personal Pension Scheme
We offer a range of benefits beyond salary and support flexible working options. All rewards and benefits are subject to change and eligibility.
What\’s next?
If this role excites you, we look forward to your application. Successful applicants will be invited for an in-store interview. We are open to discussing flexible working arrangements, including job shares and reduced hours. Reasonable adjustments are available during the application and interview process.
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Liz Earle - Counter Manager employer: BOOTS
Contact Detail:
BOOTS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Liz Earle - Counter Manager
✨Tip Number 1
Familiarise yourself with Liz Earle's product range and ethos. Understanding their commitment to natural beauty and customer care will help you connect with the brand during your interactions.
✨Tip Number 2
Prepare to showcase your leadership skills. Think of examples where you've successfully motivated a team or exceeded sales targets, as these experiences will be crucial in demonstrating your fit for the Counter Manager role.
✨Tip Number 3
Engage with the Liz Earle community online. Follow their social media channels and participate in discussions to show your enthusiasm for the brand and its values, which can set you apart from other candidates.
✨Tip Number 4
Be ready to discuss your customer service philosophy. Think about how you would create a welcoming environment for customers and provide personalised consultations, as this aligns with the core responsibilities of the role.
We think you need these skills to ace Liz Earle - Counter Manager
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Liz Earle's values and ethos. Highlight your passion for skincare and natural beauty in your application, showing how you align with their Precious Recipe: We Care More, We Never Settle, We Are One Team.
Tailor Your CV: Make sure your CV reflects your experience in leading and motivating teams, as well as your customer service skills. Use specific examples that demonstrate your ability to achieve sales targets and build strong relationships with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the brand. Discuss your relevant experience in skincare and team leadership, and explain why you would be a great fit for the Counter Manager position.
Prepare for the Interview: If selected for an interview, prepare by reviewing common interview questions related to team management and customer service. Be ready to discuss how you would inspire your team and create a positive shopping experience for customers.
How to prepare for a job interview at BOOTS
✨Show Your Passion for Skincare
Make sure to express your genuine love for skincare during the interview. Share personal experiences with Liz Earle products and how they have impacted your skincare routine. This will demonstrate your enthusiasm and alignment with the brand's values.
✨Highlight Leadership Experience
Prepare examples of how you've successfully led and motivated a team in the past. Discuss specific strategies you used to inspire your team to meet sales targets, as this role requires strong leadership skills.
✨Demonstrate Customer Service Skills
Be ready to discuss your approach to providing outstanding customer service. Use real-life scenarios to illustrate how you've built relationships with customers and addressed their needs with empathy and understanding.
✨Familiarise Yourself with Business Plans
Understand the basics of creating and implementing business plans. Be prepared to talk about how you would achieve sales targets and promote Liz Earle offers, showcasing your ability to think strategically about the counter's performance.
