At a Glance
- Tasks: Lead and inspire your team while providing personalised skincare consultations to customers.
- Company: Join the iconic Liz Earle brand with a strong heritage in natural beauty.
- Benefits: Enjoy up to 75% employee discount, generous holidays, and a chance to become a certified skin expert.
- Other info: Flexible working options available to suit your lifestyle.
- Why this job: Be part of a passionate team that celebrates beauty and empowers customers every day.
- Qualifications: Passion for skincare, leadership experience, and outstanding customer service skills.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
Being a Liz Earle Counter Manager is an exciting role where you\'ll help customers by advising them about their skincare needs and take full responsibility for your counter and team. With a strong heritage, love for natural beauty and focus on the customer this is your chance to be part of something truly special.
At Liz Earle, we live and breathe our Precious Recipe; We Care More, We Never Settle, We Are One Team. These special ingredients make us who we are and guides how we work with each other and our customers. From our humble beginnings on the Isle of Wight, our values and ethos are the same today as day one and there\'s never been a more exciting time to join us.
About the role
Find out from watching the video below what a typical day as a Liz Earle advisor looks like and how Counter Managers support this by watching the video at the bottom of this page. For Counter Manager specific information watch the video from minute 4:06.
From leading, inspiring and motivating the team to deliver the best shopping experience to all customers, a counter manager\'s day is filled with helping their people feel confident and beautiful in their own skin.
You will be based on our Liz Earle counter in store and report into the Regional Business Manager. Your main responsibilities will be to:
- Inspire and motivate your team to achieve and exceed their sales targets through coaching and sharing constructive feedback
- Build great relationships with customers and colleagues
- Provide personalised consultations and skin services
- Deliver your sales targets by creating business plans and driving in store promotions and Liz Earle offers
- Complete our award-winning 12-month Skin School development programme.
- Make sure your counter is beautifully presented to showcase the range of Liz Earle products
- Be an ambassador for the Liz Earle brand
What you\'ll need to have
- A passion for skincare and a love of Liz Earle
- Experience leading and motivating a team in a way that inspires performance, nurtures team development, celebrates success and ensures your team always feels supported and listened to
- Outstanding customer service - experience working with customers and the ability to ensure each customer is welcomed and treated with empathy and understanding no matter what time of day they visit
- The ability to work with business plans, achieve sales targets and review individual and team performance
- Enthusiasm for your ongoing learning and development journey, expanding your skincare knowledge and service expertise
It would be great if you also have
- Experience using skincare and beauty products with customers
Our benefits
- Liz Earle Employee discount of up to 75%
- Store discount
- Quarterly Liz Earle Goody Box
- Discretionary team bonus scheme
- Become a certified skin expert with our CIBTAC (Confederation of International Beauty Therapy and Cosmetology) certification
- Generous holiday entitlement that increases with length of service
- Personal Retirement Savings Account
We have a great range of benefits that go beyond salary and offer flexibility to suit you.
Please note, any salary estimates given on third-party sites are not provided or endorsed by No7 Beauty Company or Liz Earle Beauty Co. Ltd and may not be accurate. All rewards and benefits are subject to change and eligibility.
What\'s next?
If this sounds like the perfect role for you, we look forward to receiving your application. If your application is successful, you\'ll be invited to attend an in-store interview.
We are always open to discussing possible flexible working options. This includes job shares and reduced hours. If you need further support, we can provide reasonable adjustments during the application and interview process to help you to be at your best.
Liz Earle - Counter Manager in Lancaster employer: BOOTS
At Liz Earle, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions teamwork and personal growth. As a Counter Manager, you'll not only lead a passionate team but also enjoy generous benefits such as up to 75% employee discount, a comprehensive development programme, and a supportive environment that values your contributions and well-being. Join us on the Isle of Wight, where our commitment to natural beauty and customer care creates a truly rewarding workplace experience.
StudySmarter Expert Advice🤫
We think this is how you could land Liz Earle - Counter Manager in Lancaster
✨Tip Number 1
Get to know the Liz Earle brand inside out! Familiarise yourself with their products, values, and customer service approach. This will not only help you in interviews but also show your genuine passion for the role.
✨Tip Number 2
Practice your people skills! As a Counter Manager, you'll be leading a team and interacting with customers daily. Role-play scenarios with friends or family to boost your confidence in providing personalised consultations.
✨Tip Number 3
Showcase your leadership style! Think about examples from your past experiences where you've inspired and motivated a team. Be ready to share these stories during your interview to demonstrate how you embody the 'We Are One Team' ethos.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining the Liz Earle family.
We think you need these skills to ace Liz Earle - Counter Manager in Lancaster
Some tips for your application 🫡
Show Your Passion for Skincare:When writing your application, let your love for skincare shine through! Share your personal experiences with Liz Earle products and how they’ve made a difference for you or others. We want to see that you truly care about helping customers feel confident in their skin.
Highlight Your Leadership Skills:As a Counter Manager, you'll be leading a team, so make sure to showcase any relevant experience you have in motivating and inspiring others. Use specific examples of how you've successfully led a team in the past, and how you plan to bring that energy to our counter.
Emphasise Customer Service Excellence:Outstanding customer service is key at Liz Earle. In your application, share stories that demonstrate your ability to connect with customers and provide them with personalised consultations. We want to know how you go above and beyond to ensure every customer feels valued!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to showcase your personality and passion for the role. Plus, it helps us keep track of all applications in one place!
How to prepare for a job interview at BOOTS
✨Know Your Skincare Stuff
Make sure you brush up on your skincare knowledge before the interview. Familiarise yourself with Liz Earle's product range and their benefits. Being able to discuss specific products and how they can help customers will show your passion and expertise.
✨Showcase Your Leadership Skills
As a Counter Manager, you'll need to inspire and motivate your team. Prepare examples of how you've successfully led a team in the past. Think about times when you’ve coached someone to success or resolved conflicts within a team.
✨Emphasise Customer Service Excellence
Outstanding customer service is key for this role. Be ready to share stories that highlight your ability to connect with customers, understand their needs, and provide tailored solutions. This will demonstrate that you embody the 'We Care More' ethos.
✨Prepare for Business Discussions
Since you'll be responsible for achieving sales targets, be prepared to discuss how you would create business plans and drive promotions. Think about strategies you've used in the past to meet targets and how you can apply them at Liz Earle.
