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For Companies At a Glance
- Tasks: Assist customers, manage tills, and ensure a smooth shopping experience.
- Company: Join Boots, a leading brand known for its commitment to customer service.
- Benefits: Competitive pay, employee discounts, flexible benefits, and 24/7 support.
- Other info: Enjoy award-winning training and opportunities for career growth.
- Why this job: Be a proud brand ambassador and make a difference in customer interactions.
- Qualifications: Strong communication skills and a passion for teamwork.
The predicted salary is between 25859 - 28788 £ per year.
The hourly rate for this role is £12.40 and up to £13.85 across selected locations. The hourly rate will increase after 6 months in role.
About the role
You will work onsite and report to the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also:
- Help our customers and put them at ease; whether that's listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn't considered or simply offering a basket - it's the little things that make a difference.
- Get to know our in‑store offers and schemes and promote them - the more info we can give our customers the better.
- Help our stores run smoothly - this could look like ensuring we have the right products displayed on the shop floor, providing a great service to customers, or helping with replenishing stock from our deliveries.
- Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of.
You will be provided with award‑winning training accredited by the Institute of Customer Service.
What you'll need to have
- Excel in a varied environment, working at pace.
- Communicate and listen effectively.
- Enjoy working as part of a team, promoting a collaborative team dynamic.
- Know that the little things make the biggest difference for customer interactions.
- Desire to be a proud brand ambassador for Boots and help our customers find the best products for them.
- Have 5 years of unbroken references to obtain an airside pass. References must be day specific. There must not be any unaccounted periods between each of the reference dates of more than 28 days. If an unaccounted period is longer than 28 days, an additional reference should be provided to cover this short period. The five‑year period will need to cover the exact last 5 years, from today's date.
It would be great if you also have
- Experience providing customer care and delivering great customer service but this is not essential.
Our benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
Our benefits also include flexibility to suit you. Exclusions may apply, eligible roles only.
Equal Opportunity Employer Statement
We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we can change for the better.
Customer Advisor (Airport) in Leeds employer: Boots
Contact Detail:
Boots Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor (Airport) in Leeds
✨Tip Number 1
Get to know the company inside out! Research Boots, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different scenarios in-store. Role-playing with a friend can help you feel more confident when it comes to those tricky questions during the interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional. It shows that you care about the role and are ready to represent Boots as a proud brand ambassador.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Advisor (Airport) in Leeds
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about why you’re excited about the role.
Tailor Your Application: Make sure to customise your application for the Customer Advisor position. Highlight any relevant experience in customer service and how you can contribute to creating a fantastic shopping experience for our customers.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what makes you a great fit for the role. Avoid fluff and focus on your key strengths!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Boots
✨Know Your Stuff
Before the interview, make sure you’re familiar with Boots' products and services. Brush up on their current offers and promotions so you can confidently discuss how you would help customers find what they need.
✨Show Off Your People Skills
As a Customer Advisor, communication is key. Practice answering common interview questions with a focus on your ability to listen and engage with customers. Share examples of how you've made a difference in customer interactions in the past.
✨Team Player Vibes
Highlight your experience working in teams. Be ready to discuss how you’ve collaborated with others to create a positive environment. Mention any specific instances where teamwork led to improved customer service or store operations.
✨Be Ready for the Pace
This role requires you to excel in a fast-paced environment. Prepare to discuss how you manage your time and stay organised when things get busy. Share strategies you use to keep calm and efficient under pressure.