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- Tasks: Lead a team to deliver exceptional customer care and operational excellence.
- Company: Join Boots, a leading retail and pharmacy brand with a focus on inclusivity.
- Benefits: Enjoy employee discounts, flexible benefits, and a supportive work environment.
- Other info: Opportunities for career growth in a dynamic and diverse workplace.
- Why this job: Make a real difference in customers' lives while developing your leadership skills.
- Qualifications: Experience in team leadership and a passion for customer service.
The predicted salary is between 30000 - 35000 £ per year.
As an Assistant Manager you will support your Store Leader to deliver excellent customer care and operational standards every day by connecting with customers to gain a deep understanding of their needs. Working across both retail and pharmacy, you will lead and inspire your team by demonstrating your leadership skills on the shop floor, showcasing how to provide brilliant service and care.
Key responsibilities
- You will lead your team to deliver business growth by providing care to our customers and patients.
- You’ll be responsible for the performance and development of your team which you will deliver through regular coaching and reviews.
- Deliver a sustainable and efficient retail and pharmacy business in your store to ensure stock availability, control costs, minimise loss and meet our customers’ expectations.
- Conduct regular reviews, audits and risk assessments to protect patient and public safety.
- Interpret data, trends and insights to work at pace and react to the changing needs of the customer.
What you’ll need to have
- Experience leading a team within a customer facing setting.
- An understanding of how to achieve performance goals through inspiring and coaching a team.
- A collaborative personality and able to succeed in a team-centred environment.
It would be great if you also have
- Experience working within community pharmacy.
- Confidence with navigating and embracing new technology.
Our benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
Equal Opportunity
We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case‑by‑case basis. Reasonable adjustments can be made to help you to be at your best. Pre‑employment check is required after receiving an offer.
Assistant Manager in Lancaster employer: Boots
Contact Detail:
Boots Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager in Lancaster
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Boots and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or inspired others. Be ready to share these during your interview to demonstrate how you can bring those skills to the Assistant Manager role.
✨Tip Number 3
Show off your customer care skills! Prepare to discuss how you've gone above and beyond for customers in the past. This is key for the role, so make sure you highlight your experience in delivering excellent service.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the team or the store's goals. This shows your enthusiasm and helps you figure out if it's the right fit for you.
We think you need these skills to ace Assistant Manager in Lancaster
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your experience in leading a team. We want to see how you've inspired and coached others in a customer-facing environment, so share specific examples that showcase your leadership style.
Connect with Our Values: Take a moment to understand our commitment to excellent customer care and operational standards. In your application, reflect on how your personal values align with ours, especially around providing brilliant service and care to customers and patients.
Be Data Savvy: Since interpreting data and trends is key to the role, don’t shy away from mentioning any experience you have with data analysis. We love candidates who can react quickly to changing customer needs, so give us a glimpse of how you've done this in the past.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the Assistant Manager position without any hiccups!
How to prepare for a job interview at Boots
✨Know Your Customer Care
Make sure you understand the importance of customer care in your role as an Assistant Manager. Be ready to discuss how you've connected with customers in the past and how you can inspire your team to do the same.
✨Showcase Your Leadership Skills
Prepare examples of how you've led a team before, especially in a retail or pharmacy setting. Highlight your coaching techniques and how you've helped team members achieve their performance goals.
✨Data-Driven Decision Making
Brush up on how to interpret data and trends relevant to the retail and pharmacy sectors. Be prepared to discuss how you've used insights to adapt to customer needs and improve business outcomes.
✨Embrace Collaboration
Since this role requires a collaborative personality, think of instances where teamwork has led to success. Be ready to share how you foster a positive team environment and work well with others to achieve common goals.