At a Glance
- Tasks: Assist customers, manage tills, and ensure a smooth store experience.
- Company: Join Boots, a leading retail brand with a focus on inclusivity.
- Benefits: Competitive pay, employee discounts, flexible benefits, and 24/7 support.
- Other info: Award-winning training provided and opportunities for career growth.
- Why this job: Gain valuable experience in a dynamic environment while helping customers.
- Qualifications: No prior experience needed; just a passion for customer service.
The predicted salary is between 27100 - 31400 € per year.
The hourly rate for this role is £13.02 and up to £15.10 across selected locations within London. The hourly rate will increase after 6 months in role.
Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge, this could be the start of a new career with us.
About the role
You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also:
- Help our customers and put them at ease; whether that’s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn’t considered or simply offering a basket - it's the little things that make a difference.
- Get to know our in-store offers and schemes and promote them - the more info we can give our customers the better.
- Help our stores run smoothly - this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in the stock rooms.
- Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of.
You will be provided with award winning training accredited by the Institute of Customer Service.
What you’ll need to have
These are the essential skills or experience needed to succeed in this role:
- Full training is provided for this role, and we are looking for people who excel in a varied environment, working at pace.
- Communicate and listen effectively.
- Enjoy working as part of a team, promoting a collaborative team dynamic.
- Know that the little things make the biggest difference for customer interactions.
- Desire to be a proud brand ambassador for Boots and help our customers find the best products for them.
It would be great if you also have
These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don’t match these additional criteria:
- Experience providing customer care and delivering great customer service, but this is not essential.
Our benefits
- Boots Retirement Savings Plan.
- Discretionary annual bonus.
- Generous employee discounts.
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child.
- Flexible benefits scheme.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards.
Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots?
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better.
What's next?
If your application is successful, you will be invited to attend an in-store interview within the next 14 days. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Customer Advisor in Kendal employer: Boots
At Boots, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that empowers our Customer Advisors to thrive. With competitive pay rates, award-winning training, and a range of benefits including flexible working options and generous employee discounts, we are committed to fostering personal and professional growth in a dynamic retail environment. Join us in London, where your contributions will make a meaningful impact on our customers' experiences and your career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Kendal
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Boots' values and recent news. This way, you can show off your knowledge and enthusiasm for the brand during your chat.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on common customer service scenarios and how you'd handle them. This will help you feel more confident when it’s your turn in the hot seat.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. It shows that you care about the role and are ready to represent Boots as a proud brand ambassador.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Advisor in Kendal
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and what makes you unique.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Customer Advisor role. Mention any relevant experience in customer service or teamwork that showcases your ability to excel in a varied environment.
Showcase Your Communication Skills:Since communication is key in this role, use your application to demonstrate your ability to listen and engage effectively. Share examples of how you've successfully interacted with customers or worked as part of a team.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll find all the info you need about the role and our fantastic benefits there!
How to prepare for a job interview at Boots
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Advisor entails. Familiarise yourself with the key responsibilities like helping customers, managing the tills, and promoting in-store offers. This will show that you're genuinely interested and prepared.
✨Practice Your People Skills
Since this role is all about customer interaction, practice how you would engage with customers. Think of scenarios where you might need to listen actively or provide advice. Role-playing with a friend can help you feel more confident and articulate during the actual interview.
✨Show Your Team Spirit
Boots values teamwork, so be ready to discuss your experiences working in a team. Share examples of how you've collaborated with others to achieve a common goal or how you’ve contributed to a positive team dynamic. This will highlight your ability to fit into their culture.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
