At a Glance
- Tasks: Lead IT operations and drive business change initiatives across Boots Ireland.
- Company: Join Boots Ireland, a company committed to evolving and improving customer experiences.
- Benefits: Enjoy generous discounts, enhanced leave, pension plans, and learning resources.
- Other info: Be part of an inclusive culture that values diversity and supports personal growth.
- Why this job: Make a real impact in a dynamic environment focused on service excellence and operational effectiveness.
- Qualifications: Experience in operational delivery, service management, and strong stakeholder communication skills.
The predicted salary is between 54000 - 66000 £ per year.
Recruiter: Ruth Leonard (ruth. leonard@boots. ie)
At Boots Ireland, technology is critical to delivering great experiences for our customers, patients and colleagues.
We're looking for an IT Operations Manager to lead the day-to-day delivery of technology-enabled operational services and business-critical projects across our stores, pharmacy and support functions, ensuring our systems and services are reliable, secure and fit for the future.
Reporting to the Head of IT, you'll work closely with local stakeholders, Group IT teams and third-party suppliers to maintain service performance, manage incidents, drive continuous improvement and reduce operational risk.
This role may require travel to Boots Ireland locations nationwide and occasional travel to Boots UK Support Office in Nottingham.
- What You'll Be Doing
- Lead the delivery of IT operations and business change initiatives across Boots Ireland, ensuring reliable and effective technology services.
- Manage incidents, operational escalations and service performance issues.
- Partner with Group IT teams, business stakeholders and suppliers to maintain high service standards.
- Manage supplier relationships, governance and service performance.
- Lead cross-functional projects and operational workstreams, ensuring delivery against agreed timelines and business objectives.
- Identify and implement improvements that enhance service resilience, operational efficiency and business performance.
- Use operational data and insights to support decision-making, manage risk and drive continuous improvement.
What We're Looking For
- Experience leading operational delivery, service management, business change or project implementation within a retail, customer-facing or complex operational environment.
- Experience managing suppliers, third-party partners and stakeholder relationships.
- Strong stakeholder management, communication and problem-solving skills.
- Proven ability to manage operational challenges, incidents and competing priorities in a fast-paced environment.
- Ability to analyse performance, identify improvement opportunities and deliver sustainable solutions.
- Experience leading teams, projects or workstreams and delivering results through others.
- A proactive approach focused on service excellence, operational effectiveness and business outcomes.
- Full driving licence.
- Our benefits
- Generous Employee Discount
- Enhanced Leave Entitlements
- Company Pension
- Access to a range of learning and development resources and programmes
- Why Boots
We're always looking for people who care; people who go the extra mile to change things for the better.
You'll be joining a company that is evolving and always looking to improve.
We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential.
We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.
People are at the heart of Boots, your support helps us go further, together.
- To find out more about life and careers at Boots,
- What's next
A member of the Resourcing Team will be in touch with you regarding your application should you be progressing to interview.
If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to enable you to be at your best.
Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots Ireland and may not be accurate.
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IT Operations Manager employer: BOOTS
Boots is an exceptional employer, especially for those looking to make a meaningful impact during the festive season. With a strong emphasis on teamwork and customer service, employees enjoy a supportive work culture that fosters personal growth and offers industry-recognised training. Additionally, the generous employee discounts and wellbeing support ensure that staff feel valued and motivated throughout their time with us in London.
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations Manager
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what BOOTS values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges BOOTS might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at BOOTS!
✨Direct Apply to BOOTS
Let's not forget to apply directly through the BOOTS website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Operations Manager
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at BOOTS.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at BOOTS. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at BOOTS
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
