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For Companies At a Glance
- Tasks: Welcome patients, manage appointments, and support them throughout their healthcare journey.
- Company: Join Boots, a leading health and beauty retailer committed to inclusivity and diversity.
- Benefits: Enjoy flexible working, generous discounts, and access to 24/7 counselling support.
- Why this job: Make a real difference in patients' lives while working in a supportive team environment.
- Qualifications: Kindness, effective communication, and a passion for patient care are essential.
- Other info: Part-time options available; training in first aid provided.
The hourly rate for this role is £12.00 and up to £13.15 across selected locations within London. Healthcare Clinic Assistants are the first-person patients see and speak to when they arrive for their appointment. You will deliver care and direction for every patient, responding quickly to their needs and play an integral part of the pharmacy services team. You will work in our in-store clinic.
About the role
As a Healthcare Clinic Assistant you will support the patient throughout the appointment journey, ensuring a warm welcome, collecting relevant information and observing the patient during the post appointment phase before they leave.
You will also:
- Greet patients arriving for pre-booked appointments and explain how their appointment will work
- Check, capture and verify patient data on an electronic device
- Observe patients in the waiting area following their appointment and escalate any potential issues to the appropriate member of the team
- Comply with governance, policies, standard operating procedures and health and safety rules
- Be a supportive member of the team, working collaboratively to achieve team and organisational goals
- You will train in basic first aid skills to support with adverse reactions
What you'll need to have
These are the essential skills or experience needed to succeed in this role.
- Able to deal kindly and sensitively with anxious / distressed people
- Communicate and listen effectively
- Passion and energy to deliver excellent patient care
- Able to respond to changing workforce demand and service needs
- Digitally savvy and comfortable embracing and navigating technology
It would be great if you also have
These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don’t match this additional criteria.
- Experience in a healthcare setting
Our benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only.
Why Boots
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.
What’s next
If your application is successful, you’ll be invited to an in-store interview within the next 14 days. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
This role requires the successful candidate to complete a pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
Health Clinic Assistant employer: BOOTS
Contact Detail:
BOOTS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Health Clinic Assistant
✨Tip Number 1
Familiarise yourself with the healthcare environment. Understanding the basics of patient care and the role of a clinic assistant will help you engage confidently during your interview.
✨Tip Number 2
Practice your communication skills. Since you'll be interacting with patients, being able to convey information clearly and empathetically is crucial. Consider role-playing scenarios with friends or family.
✨Tip Number 3
Showcase your digital skills. Be prepared to discuss your comfort with technology, as you'll be using electronic devices for patient data. Mention any relevant experience with similar systems.
✨Tip Number 4
Demonstrate your ability to handle stressful situations. Think of examples from your past where you've successfully managed anxious or distressed individuals, as this will highlight your suitability for the role.
We think you need these skills to ace Health Clinic Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Healthcare Clinic Assistant. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: If you have experience in a healthcare setting or dealing with patients, make sure to emphasise this in your CV and cover letter. Use specific examples to demonstrate your ability to handle sensitive situations and provide excellent patient care.
Showcase Communication Skills: Effective communication is key in this role. In your application, provide examples of how you've successfully communicated with others, especially in challenging situations. This will show that you can handle the needs of anxious or distressed patients.
Express Your Passion: Convey your enthusiasm for delivering excellent patient care in your cover letter. Explain why you are passionate about working in healthcare and how you can contribute positively to the team at Boots.
How to prepare for a job interview at BOOTS
✨Show Empathy and Kindness
As a Healthcare Clinic Assistant, you'll be the first point of contact for patients. Demonstrating empathy and kindness during the interview will show that you understand the importance of patient care and can handle anxious or distressed individuals.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, as well as listening actively. This will help you convey your ability to interact with patients and team members effectively.
✨Familiarise Yourself with Technology
Since the role involves capturing and verifying patient data on electronic devices, being digitally savvy is crucial. Brush up on any relevant technology or software that may be used in healthcare settings to demonstrate your comfort with tech.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as dealing with a distressed patient or managing multiple tasks. Prepare examples from your past experiences that showcase your problem-solving skills and ability to remain calm under pressure.
