Описание:
Boots is reimagining retail through digital shopping journeys across Boots.com and assisted in-store channels, creating connected customer experiences. Its digital transformation includes a multi-year re-platforming programme for eCommerce and omnichannel capabilities.
Задачи:
- Own and lead the product strategy, vision, and roadmap for retail eCommerce journeys across digital and omnichannel touchpoints.
- Lead, coach, and develop Product Leads, Product Managers, and Product Owners, building clear outcomes, strong delivery discipline, and a high-performing product culture.
- Partner with Technology and Architecture to shape and deliver the re-platforming of the digital commerce stack.
- Champion a customer-first, data-informed, hypothesis-driven approach, using insight, experimentation, and performance data to guide product decisions.
- Drive the shift from project-led delivery to a product-led operating model, embedding OKRs, outcome ownership, and continuous improvement.
- Build trusted relationships with senior stakeholders across digital, stores, marketing, supply chain, trading, operations, and technology, aligning the roadmap with customer, commercial, and business priorities.
- Lead omnichannel product thinking across click and collect, home delivery, assisted selling, in-store digital tools, and colleague-facing experiences.
- Monitor digital journey performance and health through KPIs, customer feedback, and operational insight, identifying opportunities to optimise and improve.
- Act as a senior product thought partner within Digital, Commercial, and Technology leadership teams, helping shape the broader digital transformation agenda.
Требования:
- Proven experience in a Head of Product role or equivalent senior product leadership position.
- Strong understanding of eCommerce platforms, digital trading, customer journeys, and omnichannel fulfilment.
- Track record of leading product teams through complex digital change, including platform transformation, operating model evolution, and agile delivery at scale.
- Pragmatic, delivery-focused mindset, balancing long-term product vision with immediate business priorities, customer needs, and operational constraints.
- Excellent leadership and coaching skills, empowering product teams while creating clarity, accountability, and momentum.
- Strong customer and data orientation, with experience using product metrics, experimentation, research, and insight to guide decisions and measure outcomes.
- Confidence operating in a complex, matrixed organisation and influencing commercial, digital, technology, operations, and executive stakeholders.
- Будет плюсом: Experience in retail, eCommerce, or omnichannel environments.
Условия:
- Discretionary annual bonus.
- Boots Retirement Savings Plan.
- Generous employee discounts.
- Enhanced maternity, paternity, and adoption leave pay, plus a gift card for anyone expecting or adopting a child.
- Flexible benefits scheme, including the option to buy additional holiday, discounted gym membership, life assurance, activity passes, and more.
- Free, 24/7 counselling and support through TELUS Health, the Employee Assistance Programme.
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Head of Product for Retail eCommerce employer: BOOTS
Boots is an exceptional employer, especially for those looking to make a meaningful impact during the festive season. With a strong emphasis on teamwork and customer service, employees enjoy a supportive work culture that fosters personal growth and offers industry-recognised training. Additionally, the generous employee discounts and wellbeing support ensure that staff feel valued and motivated throughout their time with us in London.
