At a Glance
- Tasks: Lead and scale Boots Digital Health operations while driving team performance and project delivery.
- Company: Join Boots, a leading name in healthcare with a commitment to innovation and inclusivity.
- Benefits: Enjoy flexible working, generous discounts, and a supportive work environment.
- Other info: Be part of a diverse team that values your contributions and supports your growth.
- Why this job: Make a real impact in digital health and lead a dynamic team in a fast-paced setting.
- Qualifications: Proven operational leadership experience in healthcare or tech, with strong analytical skills.
The predicted salary is between 60000 - 80000 € per year.
We are looking for a Head of Non-Clinical Operations to scale and run the Boots Digital Health business. You will work to ensure the day to day runs smoothly as well as driving your team to deliver projects and improvements in collaboration with the wider business.
In this role, you will work closely with the operations teams at Boots Digital Health and the wider Boots business to develop and maintain an efficient operation whilst ensuring new growth initiatives are delivered successfully.
Key responsibilities of the role include:
- Lead the development and delivery of operational KPIs and performance reporting, using trend analysis to identify risks, opportunities, and areas for optimisation.
- Lead on Risk, Quality, Incident and Complaints for the Operations function, working closely with the Compliance Manager to ensure robust reporting, unlock insight and action learnings.
- Set the standard for operating documentation, detailing all our processes to ensure standardised best practice across teams.
- Partner with the home delivery hub operations lead to ensure we deliver an excellent quality of service to our patients.
- Oversee the Operations Managers working across the asynchronous and synchronous parts of our business to drive new projects and improve efficiencies.
- Be an ambassador for data-led decision making, championing the use of analytics insight to inform better operational planning and decisions.
- Manage the operational relationships with our external partners to ensure they deliver service excellence.
- Leadership of the patient support operations and ADHD and Mental Health Operations team.
- Collaborate with clinical, product, tech and commercial to evolve and enhance the value proposition (services, features etc) to our patients.
- Deputise for the Operations Director as required.
What experience you’ll need to have:
- Proven experience in an operational leadership role within a healthcare, digital health, e-commerce, or fast-paced tech-led environment.
- A strong ability to operate effectively in high-growth and evolving environments - comfortable navigating ambiguity, prioritising at pace, and leading through periods of change or peak demand.
- A data-led mindset, with advanced Excel and analytical capability.
- Strong organisational and delivery skills, with the ability to manage multiple priorities simultaneously while maintaining a high level of accuracy and attention to detail.
- A proactive and solutions-focused approach - you take ownership, follow through on commitments, and continuously look for opportunities to improve processes and outcomes.
- Excellent stakeholder management and communication skills.
- Significant leadership experience, coaching and mentoring a team to build a high performing team.
It will be great if you also have:
- Experience working within a healthcare or other regulated industry ideally within the tech sector.
- Expertise in resource planning.
- Experience within a contact centre environment.
- Experience scaling operations in a hyper growing business.
- Familiarity with operational and change frameworks/ methodologies (e.g. Lean, Six Sigma, Agile).
At Boots, we’re proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we’re committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
Rewards designed for you:
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
What’s next: If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion, you’ll be notified by email. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. This role requires the successful candidate to complete a pre‑employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure and Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case‑by‑case basis. We hope to hear from you soon. Be brilliant with Boots.
Head of Non-Clinical Operations, Boots Digital Health employer: Boots
Boots Digital Health is an exceptional employer, offering a dynamic work environment in Islington, London, where innovation meets healthcare. With a strong commitment to employee growth, we provide extensive benefits including a generous retirement savings plan, flexible working options, and access to 24/7 counselling support. Our inclusive culture fosters collaboration and empowers our team to make a meaningful impact on the lives of our patients, making Boots a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Non-Clinical Operations, Boots Digital Health
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Boots or in digital health. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Prepare for the interview by researching Boots Digital Health thoroughly. Know their values, recent projects, and how they operate. This will help you tailor your answers and show you're genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on articulating your experience in operational leadership and how it aligns with the role. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Boots team.
We think you need these skills to ace Head of Non-Clinical Operations, Boots Digital Health
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Head of Non-Clinical Operations role. Highlight your experience in operational leadership, especially in healthcare or tech environments, and show how you can drive improvements and efficiencies.
Showcase Your Data Skills:Since this role is all about data-led decision making, don’t forget to mention your analytical capabilities. Share examples of how you've used data to inform decisions and improve operations in your previous roles.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language to convey your experience and skills, especially when discussing complex topics like operational KPIs or stakeholder management.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Boots Digital Health!
How to prepare for a job interview at Boots
✨Know Your Numbers
As a Head of Non-Clinical Operations, you'll need to demonstrate your data-led mindset. Brush up on key performance indicators (KPIs) relevant to the role and be ready to discuss how you've used data analysis in past roles to drive operational improvements.
✨Showcase Your Leadership Style
Leadership experience is crucial for this position. Prepare examples that highlight your ability to coach and mentor teams, especially in high-growth environments. Think about specific challenges you've faced and how you navigated them while maintaining team morale.
✨Understand the Business Landscape
Familiarise yourself with Boots Digital Health and its operations. Research their current projects and any recent news. This will not only show your interest but also help you articulate how your experience aligns with their goals and challenges.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in ambiguous situations. Think of scenarios where you've had to prioritise tasks under pressure or manage multiple stakeholders. Be ready to explain your thought process and the outcomes of your decisions.
