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- Tasks: Support Franchise Partners in driving sales growth and operational excellence across stores.
- Company: Join Boots, a trusted leader in healthcare and retail with a diverse culture.
- Benefits: Enjoy flexible benefits, generous discounts, and a supportive work environment.
- Why this job: Make a real impact by enhancing franchise operations and building strong partnerships.
- Qualifications: Leadership experience in the optical industry and strong coaching skills required.
- Other info: Field-based role with opportunities for career growth and development.
The predicted salary is between 36000 - 60000 £ per year.
A field-based role supporting our Franchise Partners across the Franchise estate in delivering sales growth, compliance, operating standards and Franchise Partner development.
Key responsibilities:
- Support the delivery of regional & company profit targets and protect our Brand by driving incredible standards in franchise stores on all relevant matters.
- Build relationships across franchise stores, developing the operational skillset & capability of partners.
- Support the attraction, pipeline, recruitment and performance of partners.
- Work with Franchise, Retail, Finance and support office colleagues to develop and deliver company Operational plans.
- Accountable for +45 Opticians stores ensuring we protect our Brand in clinical, commercial, GOC, legal and people governance.
- Secure sizeable investments to property and technology.
- Develop the capability of Franchise Partners ensuring they deliver to the terms of their contract.
- Support the Franchise Regional Manager to deliver operational excellence across the region, including patient safety, clinical, commercial and retail standards.
- Coach franchise partners, removing optionality, and share best practice across all Regions.
- Upskill store teams across the Region to meet operational goals.
Qualifications:
- Experience in leadership roles across a geography and exposure to Optical, Franchise, JV and Company owned business models.
- Ability to influence and support change within a cross-functional team.
- Commercial skills and an understanding of Finance, P&L, cash-flow, business development, ROI and business management.
- Recent and up-to-date opticians store experience essential alongside experience with Opticians store operational process, KPIs and loss levers.
- A zero-tolerance mindset for non-compliance and optionality to follow processes is essential.
- Great coaching skills to get to the root cause of an issue and then identify ways to solve them.
- Excellent organisation skills and be an effective verbal & written communicator.
- Experience in identifying trends in data is essential and a large part of the role.
Rewards designed for you:
- Boots Retirement Savings Plan.
- Discretionary annual bonus.
- Generous employee discounts.
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child.
- Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.
If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps.
Franchise Standards And Operations Manager employer: BOOTS
Contact Detail:
BOOTS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Franchise Standards And Operations Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the optical industry, especially those who have worked with franchises. They can provide insider info and might even refer you directly, which is always a bonus!
✨Tip Number 2
Prepare for those interviews by practising your responses to common questions. Focus on your leadership experience and how you've driven operational excellence in previous roles. We want to hear about your successes and how you can bring that to Boots!
✨Tip Number 3
Showcase your data skills! Be ready to discuss how you've identified trends and implemented changes in past roles. This is key for the Franchise Standards and Operations Manager position, so make sure you highlight relevant examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Boots team. Let’s get you that interview!
We think you need these skills to ace Franchise Standards And Operations Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Franchise Standards and Operations Manager role. Highlight your relevant experience in leadership, compliance, and operational excellence to show us you’re the perfect fit!
Showcase Your Skills: Don’t forget to emphasise your commercial skills and understanding of finance. We want to see how you can influence change and drive performance, so give us examples of how you've done this in the past.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your achievements and qualifications quickly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at BOOTS
✨Know Your Franchise Inside Out
Before the interview, make sure you thoroughly understand the franchise model and how it operates within the optical industry. Familiarise yourself with Boots' specific standards and operational goals, as well as recent developments in the sector. This will show your genuine interest and help you articulate how you can contribute to their success.
✨Demonstrate Your Coaching Skills
Since the role involves coaching franchise partners, prepare examples of how you've successfully developed others in previous roles. Think about specific challenges you faced, how you approached them, and the outcomes. This will highlight your ability to influence and support change effectively.
✨Showcase Your Data Savvy
Given the importance of identifying trends in data for this position, be ready to discuss your experience with data analysis. Bring examples of how you've used data to drive decisions or improve performance in past roles. This will demonstrate your analytical skills and your understanding of KPIs and business management.
✨Prepare Questions That Matter
Interviews are a two-way street, so come prepared with insightful questions that reflect your understanding of the role and the company. Ask about their approach to maintaining compliance across franchises or how they envision the future of their optical services. This shows you're not just interested in the job, but also in the company's direction and values.
