At a Glance
- Tasks: Lead a passionate team, deliver exceptional customer service, and drive store performance.
- Company: Join Boots, a community-focused retailer dedicated to making a difference.
- Benefits: Enjoy generous discounts, flexible benefits, and 38 days of annual leave.
- Other info: Opportunities for career growth and support in various roles beyond stores.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Retail management experience and a passion for customer care are essential.
The predicted salary is between 30000 - 40000 £ per year.
Are you an experienced retail leader who cares about people, takes pride in great customer service, and knows how to bring a team together? At Boots, our smaller stores sit right at the heart of the community. Guided by our purpose of “With you. For life.” you’ll support our customers and colleagues through the moments that matter most. Boots is always evolving, with new products, services and ways to support our customers and you’ll bring these to life in a way that makes sense for your local community. You’ll get to know your customers by name and build genuine relationships. Whether they’re picking up everyday essentials or looking for clear, expert healthcare advice, you’ll work with your team to create a destination environment that people trust.
As Store Manager, you’ll lead a close-knit team and create a place that feels welcoming, positive and supportive. You’ll get stuck in on the shop floor, know your colleagues as individuals, understand what motivates them and help them grow in confidence and capability. If you’re looking for a role where you can combine retail leadership, pharmacy expertise, customer care, community connection and commercial ownership, while genuinely making a difference every day — this could be the perfect opportunity for you.
What you’ll be doing
- Lead and inspire your team to deliver exceptional service
- Drive sales and performance, balancing customer care with commercial goals
- Build strong relationships with GP surgeries, primary care networks and actively engage with the local community
- Deliver NHS and private services safely and confidently, offering clear, trusted and expert advice
- Help your team feel confident delivering new services, products and initiatives
- Champion the Boots brand and making your store stand out
- Get to know your people – what motivates them, and what needs to change
- Coach and support your team—helping them grow in confidence, skills and experience
- Be bold, try new things and use data and insights to look for ways to improve every day
What you’ll need to have (our must-haves)
- Retail management experience and strong commercial awareness
- Great customer service skills and a passion for delivering care
- Ability to lead performance and implement strategy in-store
- A calm, flexible approach with the confidence to adapt at pace
- A collaborative style. Able to build both a strong team culture and profitable external relationships
- Passion for learning and a drive to support others to grow
It would be great if you also have
- Confidence using new technology and digital tools
- Experience working closely with local communities or in a healthcare setting
Where your brilliance can take you
At Boots, your career can be as ambitious as you are. As Store Manager in a small store, you’ll be perfectly placed to build your leadership capability and take the next step. Whether that’s moving into a larger, more complex store, becoming Deputy General Manager of one of our Flagships, or ultimately progressing into senior leadership roles such as Area Manager, there’s plenty of room to grow at Boots. There are also opportunities beyond stores. If you’re looking to move into our Nottingham Support Office, we have a variety of roles across areas such as Commercial, HR, Marketing, Buying, Strategy, Finance and Supply Chain. Whatever path you choose, we’ll give you the tools, training, and support to be brilliant with Boots and build a rewarding and flexible career.
Rewards designed for you
- Boots Retirement Savings Plan
- Generous employee discount across Boots and partner brand
- Discretionary annual bonus
- 38 days annual leave
- Enhanced maternity/paternity/adoption leave pay, and a gift card for those expecting or adopting
- Flexible benefits scheme; holiday buying, gym discounts, life assurance and more
- 24/7 counselling and wellbeing support through TELUS Health, our Employee Assistance Programme
There’s lots more in our rewards and benefits package, MyBoosts, our way of helping you get the most out of the good stuff. Find out more at http://boots.jobs/rewards. Exclusions may apply; eligible roles only.
A bit about us
At Boots, we’re proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we’re committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
What’s next?
If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time, we are open to discussing part-time and job share options. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best. We hope to hear from you soon. Be brilliant with Boots.
Store Manager (small store) in Dunstable employer: Boots
At Boots, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that empowers our Store Managers to lead with confidence and care. With a strong focus on employee growth, you will have the opportunity to develop your leadership skills and explore various career paths within our organisation, all while making a meaningful impact in your local community. Our generous benefits package, including a retirement savings plan, employee discounts, and wellbeing support, ensures that you feel valued and appreciated as part of the Boots family.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager (small store) in Dunstable
✨Tip Number 1
Get to know the company culture before your interview. Check out Boots' social media and website to see how they engage with their community. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or improved customer service. Be ready to share these during your interview to demonstrate your experience and passion for retail management.
✨Tip Number 3
Don’t just sit back and wait for the interview; reach out! Connect with current employees on LinkedIn or through community events. This can give you insider info and make you stand out as a proactive candidate.
✨Tip Number 4
When you apply, do it through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Boots family.
We think you need these skills to ace Store Manager (small store) in Dunstable
Some tips for your application 🫡
Show Your Passion for People:When you're writing your application, let your love for customer service shine through! Share examples of how you've built relationships with customers and supported your team. We want to see that you genuinely care about making a difference in the community.
Highlight Your Leadership Skills:As a Store Manager, you'll be leading a team, so make sure to showcase your leadership experience. Talk about how you've motivated others, tackled challenges, and created a positive work environment. We’re looking for someone who can inspire and bring people together!
Be Specific About Your Experience:Don't just list your previous roles; dive into the details! Explain how your retail management experience has prepared you for this position. Use specific examples to demonstrate your commercial awareness and ability to drive sales while maintaining great customer care.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Plus, it shows that you're keen on joining the Boots family. So, don’t hesitate—hit that apply button!
How to prepare for a job interview at Boots
✨Know Your Community
Before the interview, take some time to research the local community where the store is located. Understand their needs and preferences, and think about how you can tailor your approach to meet them. This will show that you care about the customers and are ready to make a genuine impact.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership style and how you motivate your team. Think of specific examples where you've successfully led a team to achieve great customer service or sales performance. Highlighting your ability to coach and support others will resonate well with the interviewers.
✨Demonstrate Customer Care Passion
Boots values exceptional customer service, so be ready to share stories that illustrate your commitment to customer care. Discuss how you've gone above and beyond for customers in the past, and how you plan to foster a welcoming environment in the store.
✨Embrace Change and Innovation
With Boots constantly evolving, it's important to show that you're adaptable and open to new ideas. Prepare to discuss how you've implemented new services or products in previous roles and how you can bring that innovative spirit to the store. This will demonstrate your readiness to contribute to the brand's growth.
