At a Glance
- Tasks: Lead digital promotions and enhance customer experiences across our platforms.
- Company: Join Boots, a leading health and beauty retailer with a commitment to inclusivity.
- Benefits: Enjoy competitive pay, generous discounts, and flexible benefits tailored for you.
- Other info: Flexible working options available; we value diversity and support your growth.
- Why this job: Make a real impact on digital transformation while developing your skills in a supportive environment.
- Qualifications: Passion for customer service, operational experience, and team leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
Contract: 12M Fixed Term Contract
Shift pattern: Full Time
Location: Nottingham
What you'll be doing
The Digital Services Team is responsible for leading a wide range of operational and business processes across our UK and ROI digital platforms, ensuring that they operate effectively, deliver value, and always enhance the customer experience. The team is comprised of four main areas: Digital Promotions & Events, Digital Product Enrichment, Digital Services Projects & Transformation, and Digital Content Systems Support. We have a new opportunity to join our team in the Digital Services Promotions space to be a key subject matter expert, contributing to a range of digital and business‑wide transformation projects. We have an ambitious plan to improve our colleague and shopper experience and achieve our overall goals for Boots and our customers.
Key responsibilities
- You will oversee daily workload planning and prioritisation, ensuring the team can effectively respond to changing priorities, manage ad‑hoc requests, and consistently deliver high‑quality BAU activity.
- You will act as a point of escalation, supporting assistants in resolving issues and keeping stakeholders informed with clear expectation management.
- You will coach, lead, and support a team of assistants, ensuring they have the skills and knowledge required to accurately build and validate promotions.
- You will champion capability development, encourage continuous improvement, and embed high standards across the team.
- You will use your specialist knowledge of promotions to improve processes, strengthen ways of working, and eliminate inefficiencies.
- Developing your knowledge as a subject‑matter expert, you will help shape decisions, uphold best practice standards, and ensure the accurate delivery of online promotions from set‑up through to launch.
- You will build strong relationships and work closely with Ecommerce, Loyalty, Trading, and the wider Operations team to ensure all online promotion activity lands accurately and on time.
- You will support effective communication between teams and foster a collaborative environment that ensures operational success.
- You will represent Digital Services in broader digital transformation projects, providing operational expertise to influence decisions and future capability.
- In partnership with your manager, you will ensure projects are scoped effectively, executed to a high standard, and deliver meaningful improvements for colleagues and customers.
- Develop appropriate reporting and analysis to maintain and improve our data requirements and find gaps or opportunities to increase conversion and customer engagement.
What you’ll need to have (our must‑haves)
- A passion for customers, an eye for detail, and a pragmatic approach with operational experience.
- A passion for developing others – supporting, coaching, and empowering your team to grow their skills, build confidence, and deliver high‑quality work.
- You create an environment where people feel supported, motivated, and able to do their best.
- Experience and confidence in managing stakeholders across multiple teams, levels and third parties, holding to account and escalating when required, not shying away from challenges and able to call out when things are off track.
- A curious and proactive mindset, consistently seeking to understand the 'why' behind processes and decisions.
- Confident in questioning the status‑quo when necessary and comfortable taking ownership of learning and development.
- Flexibility and availability to work out of hours, early mornings, and late evenings on occasion if required, and provide escalation support where needed (discussion with your manager on frequency).
Rewards designed for you
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including the option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
There are additional benefits and discounts. MyBoosts is there to give you that little lift in your everyday life. Find out more at boots.jobs/rewards. Exclusions may apply; eligible roles only.
A bit about us
At Boots, we’re proud to be an equal‑opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we’re committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
What’s next
If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full‑time, we are open to discussing part‑time and job‑share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. This role requires the successful candidate to complete a pre‑employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable Groups) or an Access NI Check. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case‑by‑case basis. We hope to hear from you soon.
Digital Promotions Assistant Manager - 12 m FTC employer: Boots
At Boots, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and continuous improvement. Our commitment to employee growth is evident through comprehensive training and development opportunities, alongside a generous benefits package that includes flexible working options and wellness support. Located in Nottingham, our team thrives in an inclusive environment where every individual is valued, ensuring that you can make a meaningful impact on both your colleagues and customers.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Promotions Assistant Manager - 12 m FTC
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Boots and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Boots are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Boots on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Boots. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Digital Promotions Assistant Manager - 12 m FTC
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Boots. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Boots:Show us that you’ve done your homework! In your application, briefly mention what you admire about Boots’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Boots
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Boots will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Boots, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
