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- Tasks: Assist customers, manage tills, and ensure a smooth shopping experience.
- Company: Join Boots, a leading retail brand with a focus on inclusivity.
- Benefits: Competitive pay, employee discounts, flexible benefits, and award-winning training.
- Other info: Flexible hours available, with opportunities for growth and development.
- Why this job: Kickstart your career in a supportive environment while helping customers find what they need.
- Qualifications: No prior experience needed; just a passion for customer service and teamwork.
The predicted salary is between 27100 - 31400 £ per year.
The hourly rate for this role is £13.02 and up to £15.10 across selected locations within London. The hourly rate will increase after 6 months in role. Joining us as a Customer Advisor is a great opportunity, whether it's your first job and you're looking to gain some valuable experience, or you have experience with retail and you're looking for a new challenge, this could be the start of a new career with us.
About the role
You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also:
- Help our customers and put them at ease; whether that's listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn't considered or simply offering a basket - it's the little things that make a difference.
- Get to know our in-store offers and schemes and promote them - the more info we can give our customers the better.
- Help our stores run smoothly - this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in the stock rooms.
- Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of.
You will be provided with award winning training accredited by the Institute of Customer Service.
What you'll need to have
These are the essential skills or experience needed to succeed in this role:
- Full training is provided for this role, and we are looking for people who excel in a varied environment, working at pace.
- Communicate and listen effectively.
- Enjoy working as part of a team, promoting a collaborative team dynamic.
- Know that the little things make the biggest difference for customer interactions.
- Desire to be a proud brand ambassador for Boots and help our customers find the best products for them.
It would be great if you also have
These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don't match these additional criteria:
- Experience providing customer care and delivering great customer service, but this is not essential.
Our benefits
- Boots Retirement Savings Plan.
- Discretionary annual bonus.
- Generous employee discounts.
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child.
- Flexible benefits scheme.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards.
Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots?
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better.
What's next?
If your application is successful, you will be invited to attend an in-store interview within the next 14 days. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Customer Advisor in Devon employer: Boots
Contact Detail:
Boots Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in Devon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Boots. Understand their values, products, and customer service approach. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! As a Customer Advisor, you'll be interacting with customers all day. Think of examples from your past experiences where you've provided great service or resolved issues. This will help you demonstrate your ability to excel in a varied environment.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look presentable and professional for your interview. It shows that you respect the opportunity and are ready to represent the Boots brand proudly.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on boots.jobs. This way, you can stay updated on your application status and have access to all the latest job openings. Plus, it’s the best way to ensure your application gets seen!
We think you need these skills to ace Customer Advisor in Devon
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application for the Customer Advisor role. Highlight any relevant experience or skills that match the job description, like your ability to communicate effectively and work in a team.
Show Your Passion for Customer Service: We love candidates who are passionate about helping customers! Share any experiences where you’ve gone the extra mile for someone, as this will demonstrate your commitment to providing great service.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly, and we can’t wait to see what you bring to the table.
How to prepare for a job interview at Boots
✨Know the Company
Before your interview, take some time to research Boots. Understand their values, products, and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Practice Common Questions
Prepare for typical interview questions like 'How do you handle difficult customers?' or 'Can you give an example of teamwork?' Practising your responses will help you feel more confident and articulate during the actual interview.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, think of specific examples from your past experiences where you excelled in customer service. Highlight how you made a difference in those situations, as it aligns perfectly with what Boots is looking for.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process or how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.