At a Glance
- Tasks: Drive new services and improve productivity in a dynamic customer operations environment.
- Company: Join Boots, a leading retail and healthcare brand committed to growth and inclusivity.
- Benefits: Enjoy generous discounts, flexible benefits, and a supportive work culture.
- Other info: Access continuous learning opportunities and thrive in a collaborative environment.
- Why this job: Make a real impact by shaping customer experiences and driving meaningful change.
- Qualifications: Experience in business development and strong analytical skills are essential.
The predicted salary is between 45000 - 55000 £ per year.
Contract: Full-time, Permanent
Location: Nottingham (Support Office)
What You'll Be Doing
- Identify, shape, and onboard new value‑adding services into the CSC, including revenue generating activity and consolidated workloads to improve productivity and consistency.
- Use insight and performance data to demonstrate value delivered, review trends, and identify future service opportunities.
- Partner with senior stakeholders to influence direction and ensure services deliver measurable impact.
- Hold accountability for the Customer Benefits programme, ensuring strong governance, operational embedding, and clear value outcomes.
- Work closely with the Head of CX Operations, CX Operations Development, Operations leaders, Finance, and Commercial partners to ensure services are operationally viable and well supported.
- Ensure new services align with CSC capability and strategic priorities, turning insight into action and driving meaningful change.
What You’ll Need to Have (Our Must‑Haves)
- Significant experience in business development, business partnering, or commercial roles, ideally within a contact centre or customer operations environment.
- Strong analytical skills, with the ability to interpret performance, financial, and customer insight data to inform decisions.
- Proven ability to build trusted relationships with senior stakeholders and shape value‑based propositions.
- Experience working across complex, matrixed organisations.
- Strong commercial and strategic thinking capability.
- Confidence translating business needs and data‑led insight into operationally viable services.
- Excellent communication, influencing, and negotiation skills.
- Ability to use data and insight to tell compelling performance and value stories.
It Would Be Great If You Also Have
- Experience leading or facilitating senior stakeholder forums such as MBRs.
- Exposure to revenue generating or efficiency‑driven service models.
- Experience partnering with finance or commercial teams.
- Background in retail, healthcare, or large customer‑centric organisations.
- A curious, opportunity‑driven mindset with comfort operating in ambiguity.
Where Your Brilliance Can Take You
At Boots, we believe in nurturing talent and providing opportunities for growth. You'll have access to continuous learning and development, allowing you to shape your career path and make a lasting impact.
Why Boots?
- Boots Retirement Savings Plan
- Generous employee discounts for you and a family member
- Enhanced maternity/paternity/adoption leave pay
- Rewards designed for you
- Discretionary annual bonus
- Flexible benefits scheme including options for additional holiday and discounted gym memberships
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
At Boots, we’re proud to be an equal opportunity employer, creating a welcoming environment where everyone can thrive. We believe that when our people feel valued and included, they can truly make a difference.
cx Business Development Manager employer: Boots
At Boots, we are committed to fostering a dynamic and inclusive work environment where our employees can thrive. As a CX Business Development Manager based in our Nottingham Support Office, you will benefit from generous employee discounts, a robust retirement savings plan, and a flexible benefits scheme that prioritises your well-being. With a strong focus on continuous learning and development, we empower you to shape your career while making a meaningful impact within a supportive team culture.
StudySmarter Expert Advice🤫
We think this is how you could land cx Business Development Manager
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Show Off Your Skills
When you get the chance to chat with hiring managers or during interviews, make sure to highlight your analytical skills and how you've used data to drive decisions. Share specific examples that demonstrate your ability to create value and impact.
✨Tailor Your Approach
Every company is different, so do your homework! Understand Boots' values and how they align with your experience. When you apply through our website, make sure your application reflects how you can contribute to their goals.
✨Follow Up
After an interview or networking event, don’t forget to follow up with a thank-you note. It’s a simple way to show appreciation and keep yourself top of mind. Plus, it gives you another chance to reiterate your interest in the role!
We think you need these skills to ace cx Business Development Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in business development and customer operations. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Showcase Your Analytical Skills:Since strong analytical skills are a must-have, include examples of how you've used data to drive decisions or improve services. We love seeing candidates who can turn numbers into compelling stories that demonstrate value.
Build Trust with Stakeholders:Highlight your experience in building relationships with senior stakeholders. Share specific instances where you’ve influenced decisions or shaped value-based propositions, as this is key for us at StudySmarter.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Boots
✨Know Your Numbers
As a CX Business Development Manager, you'll need to demonstrate your analytical skills. Brush up on key performance metrics and be ready to discuss how you've used data to drive decisions in previous roles. This will show that you can interpret performance data effectively.
✨Build Relationships
Since the role involves partnering with senior stakeholders, think about examples where you've successfully built trusted relationships. Be prepared to share how you influenced decisions and shaped value-based propositions in your past experiences.
✨Showcase Your Strategic Thinking
Prepare to discuss how you've turned insights into actionable strategies. Think of specific instances where your commercial and strategic thinking led to measurable outcomes. This will highlight your ability to align services with organisational priorities.
✨Communicate Clearly
Excellent communication is key for this role. Practice articulating your thoughts clearly and concisely. Use storytelling techniques to convey your experiences, especially when discussing how you've used data to tell compelling performance stories.
