At a Glance
- Tasks: Connect with customers, solve their problems, and create positive experiences every day.
- Company: Join Boots, a leading brand known for exceptional customer care.
- Benefits: Enjoy competitive salary, employee discounts, flexible benefits, and 24/7 support.
- Other info: Structured training and excellent career growth opportunities await you.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Empathy, problem-solving skills, and ability to thrive in a fast-paced environment.
The predicted salary is between 25652 - 25652 £ per year.
Start Date: From June 2026
Contract: Fixed Term until 31 August 2026 (with possibility of extension)
Salary: £25,652.88
Working hours: 25 - 37.5 hours
Operating Hours:
- Monday to Friday 8:30am to 6:30pm
- Saturday 8:45am to 5pm
- Sunday 10am to 5pm
Shift Patterns:
- Week 1: 44 hours spread across 6 days
- Week 2: 31 hours over 4 days
We are only able to consider part‑time applicants who can work at least 25 hours per week and are available on weekends.
About the role:
Do you love connecting with people? Are you motivated by solving problems and making a real difference? If you get satisfaction from knowing that you’ve genuinely helped someone, this could be the role for you. At Boots, we believe every interaction counts. We’re looking for enthusiastic individuals to join our customer support centre team and deliver care and confidence to our customers every day. As an advisor in our Nottingham‑based contact centre, every call is an opportunity to create a positive experience that both helps the customer and builds trust in our brand.
What you’ll be doing:
- You will support customers by listening, understanding their needs, and finding the right solution to their problem, leaving them feeling more supported than when they first reached out.
- Exceptional customer service isn’t just a goal here – it’s what we do every day and knowing the impact you’ve made to each individual is what makes this role truly rewarding.
Key Responsibilities:
- Handling 80‑100 calls from Boots customers during peak periods, ensuring a prompt and professional response.
- Understanding customer needs to provide tailored support and solutions.
- Assisting with queries about Boots.com, the Advantage Card, and our Healthcare services.
- Encouraging customers to take up relevant services, focusing on achieving agreed targets while maintaining excellent customer care.
- Collaborating with team members to enhance the overall customer experience.
Training Program:
You’ll receive structured training and strong support from day one. Your first week is full time, regardless of contracted hours, so you can build confidence quickly. By the end of week one, you’ll begin taking customer calls with close guidance from our training team. After this, you’ll move into our graduation area, where you’ll continue to develop your skills in a supported environment. During this period, you’ll learn new systems, build your product knowledge, and gradually take on more complex queries with help always on hand.
Qualifications - Must Haves:
- The ability to understand and address customer needs and challenges with genuine empathy and compassion.
- A knack for resolving customer queries efficiently and effectively.
- Comfortable working in a fast‑paced environment while maintaining high‑quality service.
- Excellent organisational skills to manage multiple tasks.
- Proficiency in using computer systems and adapting to new software with ease.
Additional Preferences:
- Previous experience in a customer service environment.
- Problem‑solving skills.
- A willingness to learn and adapt in a fast‑paced setting.
Benefits:
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
There’s lots more in our benefits and discounts, MyBoosts – there to give you that little lift in your everyday.
Equal Opportunity:
At Boots, we’re proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we’re committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case‑by‑case basis.
Customer Service Advisor employer: Boots
Boots is an exceptional employer that prioritises employee well-being and growth, offering a supportive work culture in its Nottingham-based contact centre. With structured training, flexible benefits, and a commitment to inclusivity, employees are empowered to make a meaningful impact on customers' lives while enjoying generous discounts and a strong retirement savings plan. Join us to be part of a team that values every interaction and fosters personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Boots. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling calls and give you a chance to showcase your problem-solving skills during the interview.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past where you've gone above and beyond for a customer. This will demonstrate your empathy and ability to resolve issues effectively, which is key for a Customer Service Advisor.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Boots careers page. It’s the best way to ensure your application gets seen by the right people and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for helping others shine through. We want to see how much you enjoy connecting with people and solving their problems, so share any relevant experiences that highlight your customer service skills.
Tailor Your Application:Make sure to customise your application to reflect the specific requirements of the Customer Service Advisor role. Use keywords from the job description to demonstrate that you understand what we're looking for and how you fit the bill.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on showcasing your skills and experiences that are most relevant to the role. Remember, less is often more!
Apply Through Our Website:We encourage you to submit your application directly through our website. This way, you can ensure it reaches us quickly and securely. Plus, it’s the best way to stay updated on your application status!
How to prepare for a job interview at Boots
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Service Advisor at Boots entails. Familiarise yourself with their values and how they prioritise customer care. This will help you demonstrate your enthusiasm for the role and show that you’re genuinely interested in making a difference.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues. Boots is looking for individuals who can empathise with customers and find effective solutions, so be ready to share specific instances that highlight your problem-solving abilities.
✨Practice Active Listening
During the interview, practice active listening by summarising what the interviewer says and asking clarifying questions. This not only shows that you’re engaged but also reflects the skills needed to understand customer needs effectively, which is crucial for the role.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle specific customer interactions. Think about potential challenges you might face as a Customer Service Advisor and prepare thoughtful responses that showcase your ability to remain calm and professional under pressure.
